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March 2024 by Gladys Castenell
Great experience. My masseuse was on time and really listened to me as to what type of massage I wanted. The staff is professional and genuinely friendly and down to earth. I would highly recommend this facility.
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March 2024 by Rosangel Rivas
Excellent attention. I didn't find anyone who spoke Spanish when I went. But everything was great. Very professional. Recommended
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March 2024 by Scott Davenport
Great service as always
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March 2024 by Judith Mardoquio
Knowledgeable therapist
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February 2024 by Rebecca Bowman
Mallory did an amazing job! The perfect amount of pressure!
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January 2024 by Kristy McClinton
Thr only place I will go for massage
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January 2024 by Nelly Aldana
Loved Cherie!! You gotta ask for her! Amazing n kind!!
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October 2023 by Sabrina Behrens
This location is wonderful. The front desk staff are always so kind warm and welcoming. Michael is an amazing therapist for deep tissue work. His approach is knowledgeable and kind. He does a great job of incorporating stretching into the massage as well. He has really helped me with some long standing tension in my body. Highly recommend him!
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June 2023 by Karina Magalong
It was very easy to book an appointment by phone. The front desk was informative and friendly. My therapist was also very kind, friendly and well trained in his craft. I was unable to move my neck prior to coming in, and Ryan helped relax my upper back and neck muscles.
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June 2023 by Angie G (angpang23)
Ted is very knowledgeable and I felt reassured about my treatment plan. I woke up the next day with more flexibility in my neck and less pain with movement. I look forward to my continued sessions!
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March 2023 by Liana Olvera
So first and foremost, my experience with my massage therapist Dana has always been a marvelous one. I do want to recommend her for any of your needs especially when it comes to prenatal massages. Her expertise is top notch, and her personality is wonderful. She was my therapist through my entire first pregnancy/post-partum timeframe and I will be sad that I will no longer be going back to her (so long as she is with this company) for all my future pregnancies due to the very bad taste left from my experience with Elements Massage Richmond. As a new member signing up they are so sweet, helpful and good about explaining benefits, pricing, and giving complete transparency about everything, so my question now is why is it that when you are terminating for a short while, they fail to be transparent about anything? I had one credit left on my account for a final massage which I was specifically told over the phone could be used by the end of March. In that same conversation, I was told that any add-ons would not be an issue and could be added with the same rates as usual. I received my final massage yesterday as planned and Dana was impeccable as usual. However, much to my dismay the pricing I saw on my bank account this morning was nothing close to what I was told it would be. When I called this morning, knowing clear and well this had to be a mistake, the receptionist told me that I actually only had until the end of Feb to have member pricing for the add-ons, not March as I was originally told. Now how is that ethical?? So now I am being charged over $100 despite my credit being applied from my account after being told something completely different and trusting that their employees were being honest and clear with me as they had always been. All I feel at this point is sincere disappointment. (I mean wow what a letdown.) To have had several great experiences with this company for years and to have it come to an end and walk away for what was going to only be a few months, has now turned into something permanently negative. I feel cheated as a long-time loyal customer. The receptionist was very unsympathetic towards the entire situation, and I have yet to be emailed any receipt from yesterday or my termination contract as I was told I would be. Be cautious about giving your business to this company. A year ago, I would have told you nothing but good things regarding transparency, ethical practices, communication, and treatment, however, now my views about them have completely changed after this very upsetting experience.
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March 2023 by terri ravenell
Elements Richmond is a great spot for my husband and I it’s literally down the street. It’s clean, customer service is awesome and the massages are wonderful. My husband uses Kelli & I’m happy with Sherri, she’s my go to. She listens and her hands are blessed. If I could get a massage once a week I’d be in heaven. I’d definitely recommend Elements.
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March 2023 by Jagadeesh Ananthaiah
This place is just here to make money. Their cancellation policies are ridiculous. They dont pick up the phone when you call to cancel, but want to charge a cancellation fee later.Service is mediocre too.
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March 2023 by Sydney Castro
I love the receptionist! She is so caring! Will get another massage soon
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December 2022 by E.L.N.
I don’t like how the lady used most of the time explaining what to expect that she chose not to make up for the time she started the message to the time she ended and I had 10min left of the message. I’m extremely picky about making sure I get the full time, I mean who wouldn’t want to make sure they get their moneys worth? Once I realized I didn’t get the full time I tried letting her know but she was already gone and into the break room. It took her forever to come back for me to let her know so I just left it.This seems to be a common thing though for some message therapist. They really need to stop rushing and give us the full time we paid for. They think not many people will notice. And overall it a so frustrating.
