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October 2023 by Bo
There are many CVS pharmacies, I have been to several however, 10241W Grand Pkwy S stands alone. The tandem of Dr. Samantha & her assistant Samara (sp) is stellar!Some may remember the independent pharmacies; patients/customers were greeted with a smile & were made to feel the professionals behind the counter had a genuine interest in their wellbeing. Professional CVS employees like Dr. Samantha & Samara possess these important characteristics.
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June 2023 by Google user
Was picking up medications and stood in line for drive thru. I was told my credit card on file was not there. I always use It and O recently gave an updated one because theynsaid it expired. After giving the new one, I payed for my medication after the updated one was provided. Because of this I asked them to double check. Elena came to the window and she was very smug , arrogant and Condescending. She continously offered me a number to call. Not sure how this number could help me get my medication and not have to get in a long line again. Obviously someone did not do something eight when updating my card. I am having to fo home to get the new card again and do this all again. Elena should not help customers when there are issues because she has no compassion or concern for the customer
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June 2023 by klbry30
Was picking up medications and stood in line for drive thru. I was told my credit card on file was not there. I always use It and O recently gave an updated one because theynsaid it expired. After giving the new one, I payed for my medication after the updated one was provided. Because of this I asked them to double check. Elena came to the window and she was very smug , arrogant and Condescending. She continously offered me a number to call. Not sure how this number could help me get my medication and not have to get in a long line again. Obviously someone did not do something eight when updating my card. I am having to fo home to get the new card again and do this all again. Elena should not help customers when there are issues because she has no compassion or concern for the customer
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February 2023 by Razia Maknojia
Worse location ever. They put me on hold forever and never come back on call. Call them again and again for prescription but no response. Worse customer service.
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August 2022 by Kamille Sandiego
Zero star for CVS pharmacy management. One tech working on a Thursday afternoon? Really?! I was in line for more than 30 minutes and my prescription wasn’t ready yet. The tech gave me 15 minutes wait time but it will start after she finish helping the last customer in line. Mind you, there were two people behind me that time. After three hours of waiting, my prescription is ready. Great! Kudos to the tech who was working so gracefully dealing with customers.
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April 2022 by P Scott
I have been using this Pharmacy for one year for Prescriptions and have gotten a Covid booster shot here. I must admit the shot was a long wait as the woman was not fast, but the vaccine was given in the proper place, didn't hurt, and was fine. For Prescriptions have I found they genuinely want to help you with your medicines. These days the insurance hassles and communication with Docs can be a real pain, plus they do seem to be short handed much of the time. All in all they have worked with me to resolve issues fairly and quickly and with a helpful attitude. I appreciate them and their hard work. I would give them 5 stars if they would hire more people so you get helped a little quicker and don't feel like you are taking precious time with them when you do have an issue. They just always are so busy!
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January 2022 by Angela Nava
I wish I could give this CVS Pharmacy in Target a 0 star review. I just watched a pharmacist tell a customer she could not advise on a cough medicine because the cough medicine is a Target merchandise and he would have to ask a Target employee. SHE IS THE PHARMACIST!!!! Target employees are NOT pharmacists. Worst customer service EVER!!!
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January 2022 by Zoha Wamiq
The tech gave me my vaccine but she is probably not trained well to give shots. She jammed the syringe in my shoulder bone instead of my fleshy part on my upper arm where you are supposed to give any shot. I have no side effects of the shot but my arm hurts from the wrong injection giving.
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December 2021 by Mark Mendoza
Well I first apologize to the ladies at night. It was the Dr fault, and Cvs area rep. Your untrained employees do not know how to de escalate situations. The employee have to be trained right!!! to smart off act like they are right and fake smiles like trying to prove their point. I'm the customer. If they were trained right they could have controlled the situation no matter what it was unprofessional. I'm simple, a gentle word or any kind of empathy would have melted my attitude instead the untrained employees were nasty and rude and ugly and this is not a reflection on them but the area rep the need to learn how to de-escalate any situation your reviews reflect it hopefully, something will get resolved I will give a one-star to the rep who manages this untrained location my family will not be back.
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December 2021 by Elizabeth White
When you are sick and using all your energy to pick up your own meds the last thing you want to hear is that your prescription is not ready and won’t be because they are to busy. Didn’t offer a wait time while they fill it nothing. Ask for it to be transferred told me to call CVS line which I did for them to tell me I have to speak with the pharmacy directly.
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November 2021 by Tanya P
Had the worst experience at this pharmacy. I drove far out to this location because of the Target promotion. After booking my vaccine appointment online and uploading my insurance card in advance, I get told after arriving that my insurance company canceled some of their contracts with CVS. I ask the pharmacist to call and verify with the insurance company whether mine is covered and she takes customers for almost an hour before calling. When she gets on the phone they say they have to transfer her to a senior person to verify the coverage, after which she hung up and didn’t give me my vaccine. This was beyond ridiculous, keeping someone waiting for an hour only to turn them away from a vaccine. Shame on CVS - I will not be returning to this location as it is an absolute waste of my time and energy.
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October 2021 by Mahvish Rauf
They are good for nothing.the lady over is such a liar. My doctor called in a rx 7am and when I went there to pick up at 5pm she told me she is out of stock of that medication so I don’t know why it took her the whole to tell me that when I reached there. Then she told me that one of the cvs has it in stock on hwy6 so she is transferring it to that location so you can go pick up at 6:30pm from there. I had sever toothache and needed the meds ASAP so at 7pm I called that cvs to see if it’s ready to pick up. The pharmacist at that cvs told me that she never send it to that location and they don’t have it. And I’m here feeling miserable spending another night with severe toothache without meds. So I’m never going back to this cvs.
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October 2021 by Elizabeth Lopez
When you are sick and using all your energy to pick up your own meds the last thing you want to hear is that your prescription is not ready and won’t be because they are to busy. Didn’t offer a wait time while they fill it nothing. Ask for it to be transferred told me to call CVS line which I did for them to tell me I have to speak with the pharmacy directly.
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September 2021 by kayla nguyen
horrible services!!! Our family has been to this location many times, and all of us filled our medicine at this location due to it's location is closer to our home. They have 2 Vietnamese pharmacist at this location, 1 of them is very nice and sweet. Yet, the other one is very lazy and refused to answer question or phone calls. I had UTI last month, my doctor called in some medicine for me since it was uncomfortable for me to wait longer. I called this location and keep checking to see if they got it. SHE said yes they had it but she is busy so she won't be filling it until Monday. But my doctor said I had to take it asap, I had to call a different CVS location to transfer the medicine and thanks GOD it was filled within 30minute!!! Then today 9/10, I send my oldest daughter to go pick up her medicine and also check on her baby sister medicine. One of the pharmacist on duty was so rude and told my daughter that \"don't you know you can track it on the app\" \"you didn't have to come in to check\"... what is wrong with CVS? Do you guys just not like your customers??? we don't use any app and we like to be in person to communicate with our pharmacist! is that a problem??? if you don't like real person maybe you shouldn't work in retail pharmacy! This CVS location definitely need retrain their staffs on customer services. I don't know why anyone would want to work at the pharmacy when they don't even like to deal with real customers? After these incidents our family definitely will transfer to a different pharmacy, we do not want to force any CVS pharmacist or technician that does not want to do their work or fill our medications!
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May 2021 by James Surles
It saddens me that I live a little far out from this location, as I'd love to make it my primary. More stars if I could.Came in here to get my Covid-19 vaccination, and everything about the experience was top notch. Shirley seemed to be the one running the show and she was good spirited, with high positive energy, and was looking to address any concerns anyone had. She communicated well with her team, kept things running smoothly, and kept a smile on all of the patients' faces.Her positivity was a breath of fresh air.