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December 2023 by Natasha Write
I really want to thank Ms. Carolyn for her assistance in resolving my issue with my unit. I appreciate her thoughtfulness to seeing this through. She really made my day. Such a warm spirit.Thanks Ms Carolyn.And Ms Jean for the pen :)
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December 2023 by Lakisha Lucas
Carolyn is the absolute best! I was moving from Cypress back to Richmond, and I needed a storage unit to store some of my belongings. She was so helpful and down to earth. I really appreciate the service she provided me during that stressful time.
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November 2023 by Michael G M
Nov 2023... So disappointed in the Public Storage on FM 1093 and 99. I'm ready to move to a new storage facility. Why? The ever increasing prices. There are never any trolleys available. But today was the final straw. The price we pay for this place and they can't seem to replace an obviously BROKEN trolley. ? I'm done!
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November 2023 by Patricia Harris
I had a storage unit here for a couple of years. The staff at the Administrative office were always nice and helpful.The facility itself is kind of old, has poor lighting and smells humid. When an entrance door breaks down Corporate takes forever to fix it. They jack-up the rental price to quite unreasonable percentage levels. I am glad I moved somewhere else.
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October 2023 by Tesh Tanglao
Ms. Carolyn is truly the main reason I love this storage place. Genuinely a sweet lady, and very attentive property manager. When I had misplaced my keys and needed to get the lock removed and replaced, she helped me go through that entire process and was very prompt when we all scheduled a time to meet up the next day to get it all done! The storage building is well maintained and very secure, I'm just glad to work with real kind people! Makes me feel both safe, and seen!
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October 2023 by Helen Edwards
I highly recommend this business. Ms. Carolyn's customer service is second to none, I was completely impressed with her professionalism, going above and beyond to help find me the perfect unit space. My correspondence with Ms. Carolyn regarding my appointment was consistently outstanding, exceeding my expectations every time.
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October 2023 by Lucy Washington
Let me say that Ms Carolyn is AMAZING! She made sure my items were secured and taken care of. I would recommend this location for anyone needing a storage space.
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October 2023 by Stanley N.
Carolyn was amazing in helping me secure my storage! Y'all need to give her a raise!! 10/10 customer service
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September 2023 by Stephanie
This storage location is clean and organized but the best reason to come over here is because of Carolyn, she is helpful, knowledgeable and so kind and made the process of getting a unit easy! Answered all my questions and offered great advice when looking at units!
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August 2023 by jamaine idehen
Ms. Carolyn is the BEST! She always goes above and beyond to help me whenever I have any questions and she also has the sweetest most positive attitude!
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August 2023 by Terri B.
Ms Carolyn assisted us recently and provided top tier customer service. She was friendly, knowledgeable and helpful! Truly a gem!!
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August 2023 by maria adeoti
Mrs. Carolyn is so professional, kind, and has great customer service! She made the whole process so easy! She explained everything about the storage and let me know I could contact her if there were any issues! Such great customer service!!
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August 2023 by Teemac's Moments
I went to the storage on a last minute hope. Taylor was quick to action, and very Professional in her assistance regarding my immediate need. She explained the perks and benefits, and shortly after, she walked me through the property to my unit. I am extremely grateful for Taylor's Exceptional Customer Service, and willingness to see that I was completely satisfied. I can't thank you enough.
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June 2023 by Alex
Carolyn was extremely friendly and very helpful. She went to every length necessary to ensure that I would get the unit I needed, even phoned another store! She is incredibly knowledgeable about the ins and outs of the store and is very fun to talk to!
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June 2023 by Jeremiah Breedlove
I leased a unit from this location today. The process was easy and painless. Carolyn was very helpful in assisting me with accessing my unit and showing me around. Thank you very much Carolyn!
