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July 2024 by Thiago Custodio
I left my car here after some good reviews but what I got was nothing what I was expecting. They have a sms service which updates about the progress. One day before the ETA, there was no updates from the sms. Then, the day it was supposed to be ready, I received a phone call saying it would not be ready until mid of the following week.
Once again, one hour before they close, I didn't receive more updates. And seriously we are not talking about a major car damage, it was just to replace one door, any collision center can do it in less than a week. I do not recommend them and will never get back here.
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July 2024 by Chris Ellis
The best repair I’ve experienced in all my years! Customer service from the front office was great and the repair work by the crew is second to none. True professionals that care about getting you back on the road as quickly as possible but with a high degree of finished quality.
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July 2024 by Rhonda Fitzgerald
This is the location to go to. I pick another location they refused to do the work. I called this location and Emma listen to me explain everything to her. She was extremally nice. Emma, had me send everything over she called the next morning after speaking to her boss and they said bring the truck we will get you fixed right up. They are a life saver. If I could give 100 stars I would. Thank you Emma and the team over at this location. I will send everyone to you all. Thank you Thank You. Thank you Emma for putting up with me the day before. Emma heard the frustration in my voice when she pick the phone up. After my story she said I see why you are frustrate. I apologize to her if I came across wrong, at first I was not trying to be ugly. Emma, said no I totally understand your frustration.
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July 2024 by Chris Moreno
What a complete redemption from the first interaction I had. These guys have been geat, and I will be receiving my Grand Cherokee back today, exactly on the promised delivery date.
Thanks again, Caliber Collison Richmond.
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July 2024 by Nara Aghayeva
I usually dont write these but feel particularly irked in this case. I see alot of 5 star reviews sbout this place, but I obviously got a differant experience. I went in about a week ago to get an estimate to repair the back right corner of my 2019 RAM. I was told I would receive my estimate in my email that evening. I never saw the email so after almost a week I called and asked them to send or resend. I even gave them a differant email just in case. I've called multiple times over last two days and get nothing but put offs and excuses. Why so hard to just get an estimate? My small damage not worth your time guys?
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July 2024 by Jennefer Webber villarreal
Andrew and the staff at Caliber were very professional and informative. They updated me on my mom’s car every step of the way. I highly recommend them.
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July 2024 by scott joiner
Andrew was awesome, he couldn't have been more professional
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June 2024 by preetha thampan
Excellent Service. Andrew and his team did a good job on our Acura. I recommend this place to my friends.5 stars??
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June 2024 by Marion Bebee
There are no words to express the superior service I received while my car was in for repairs. Thank you Caliiber for making this a smooth process. 5 plus stars.
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June 2024 by Brian and Kimberly
Everyone in the front office is very friendly and helpful. The General Manager was very attentive and informative with what was going on. There service is truly amazing.
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June 2024 by jaylo
any repairs needed on ur vehicle this place got you fashoo , i dont normally do reviews but this place was great! staff cool and very attentive, highly recommended
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June 2024 by Rosalva Martinez
I highly recommend this place for any repairs on your vehicle service is amazing staff very professional everything was done as specified my vehicle was in and out with no delays
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June 2024 by Alberto Rodriguez
Service was really great, left my car in good condition.
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June 2024 by Kimberly Sandoval
Great experience.. The customer service was amazing. I was able to get my vehicle in quick and the work on my truck was impeccable. I would definitely recommend this location to everyone.
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June 2024 by Michael Ross
Andrew, Alex, and Emma were very patient and accommodating. They went the extra mile to take me home after I brought my vehicle in and pick me up to retrieve it. They repaired my vehicle to showroom quality and did an exceptional job matching the paint with the rest of the vehicle. I would recommend this Caliper location to my friends in the future.
