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March 2024 by AA
Misleading advertising about the free pass. It’s not free they’re asking $25 to get in and not allowing after 9:30pm, these info. Are not mentioned on the ad. So everyone take care Free pass is just a lie it’s not free and it’s not Valid 24/7. Will never think to make a membership with a gym use misleading ad and lie to customers.
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March 2024 by Satta Testamark
I gave 2 stars only because the front desk staff was pleasant. In shopping for a new gym. I looked online and saw that 24 Hour Fitness allowed for a 3 day free pass to get the feel for the gym. Which was my intention. I previously had a yearly membership for with 24 hour fitness, but it was many years ago. I'm aware that changes have been made, therefore I wanted to get a good feel for the gym. I woke up Friday morning with the intention of going and starting my free trial, after receiving a text message confirmation that I was able to do so anytime I wanted. I walked in and when I attempted to start the process with the front desk, I was told I would be unable to have a 3 day free trial and that she (front desk staff) was told by the G. M, she could not honor any 3 day Free trial only sales reps could, and unfortunately, no sales reps were present. I in no way blamed her because clearly she was doing her job and was instructed to say what she said. This to me is so unprofessional for as a business because if you say something you must be willing to honor it. I was not the only person that walked in that morning to start their 3 day free trial after signing up online. I wanted to make sure that whoever is responsible understands that there are so many gyms in the area, and despite you feeling that you have your members who may be loyal to you, other options are out there and if you say something, you should be willing to honor it. I'm so disappointed.
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December 2023 by Paula Utrera
I have been a member for 2 years. The equipment is not kept up with, get ready to pull on broken handles and rusty bars. The cycling room has been closed and the space is no longer accessible. The steam room is absolutely gross, it stinks and people don’t care about spitting on your feet. Literally.Because the floor was so bad, I started going to their fitness classes. During the last 6 months, they do not allow instructors to manage the temperature in the rooms. We are in Texas and in summer, with 30+ people there, we are sweating. I stopped going to the classes because the instructors had to beg to lower down the temp in the room. Multiple times I have been dizzy or I have slipped because of how hot it is in there and I’m young. Older adults may be struggling more. When I mentioned something to the stuff I was told “ you are supposed to sweat” as if I was stupid. I didn’t sign up for that. I love the instructors for Body pump and Combat, I will be cancelling the membership this year and going somewhere else where my money is worth something.
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December 2023 by Paul Robinson
Nice gym, very clean with an aerobics room, cycling room, basketball court, and swimming pool. Surpisingly, it's short on weight machines, with only one of each kind. I waste 30% of my workout waiting for machines. Most of the ones they do have are wierd Hoist contraptions, which are difficult if not impossible to adjust. Also, there are no ab machines. Not one. There is a lot of wasted space between the mahines they do have. All in all, what should be a 60 minute workout ends up being a 90 minute workout. I am seriously considering switching to Family Fitness, which is much closer and far better equipped.
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December 2023 by Michael G M
NOV 2023 - Great as usual. These folks do a great job of food, service, and atmosphere for breakfast. My usual Juan's Tacos with chorizo on flour tortilla. The spouse's usual, a Benny.
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December 2023 by M Wands
Coming from Lifetime back to 24hrI knew it would be a big change but I didn't think drastic!?I'm positive the equipment in the group fitness class is at least 10+yrs old.Ask me how the 9am Body pump class went today? Can't tell you..standing in class with other members waiting on an instructor that never showed up. Somwone started playing music from their phone and was doing theor own thing. Lady at front desk knew nothing. Group fitness manager Dave/David not in of course. This place could use a good scrub down.Owner clearly isn't putting any money back into the gym judging by the condition of the group fitness room. Floor needs replacing or refinishing...dirty mirror..mats cracked and falling apart, barbells stripped. Very poor representation for a 24hr Fitness. Wow!
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November 2023 by Laura
I’ve been coming to this location for almost 9 years, and it’s insane how much it’s gone downhill. Most of the employees that work the front desk spend their shifts on their phones instead of taking the time to keep the gym clean and putting things back to where they need to be (shout-out to Sarah who is the only one I see doing this)At a quick glance it doesn’t look that dirty but there’s dust everywhere and it looks like it hasn’t had a good deep clean in years. You can also make a whole workout out of putting other peoples weights back where they belong.They’ve added in a new cable machine, but good luck trying to find any 2.5’s or 5’s when you’re on the platforms or benches. You’d also be hard pressed to find mats and foam rollers that are still in good shape.The reality is that this location isn’t doing enough to keep people coming back, especially when other gyms in the area offer more services (hydro-massage, compression therapy, or infrared therapy) for either the same pricing or better. A lot of things need to be improved here, and it needs to happen soon.
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October 2023 by Juan Rios
VERY POOR MANAGEMENT??????the people there sign you up for one plan and they end up changing what they promised thinking you won't notice just so there commission can go up and when I call to cancel my membership they say "We Can Do that" but I was still getting billed monthly and when I talk to in person they say "doesn't show you cancel" and could not reimburse me for NOTHING.... This gym is NO GOOD?????? AND I WOULD NEVER RECOMMEND THIS PLACE. ***LA FITTNES*** ALL THE WAY***???????? FOR A GYM THESE PEOPLE ARE LAZY.
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October 2023 by Eric
Been going to this place for several years. It gets worse and worse.If you have a concern or grievance and take it to the staff you will get double talk, they will blow you off and do nothing (note the responses from them to reviews).Then there's the unfair membership fees. They let high school kids in for free during the summer break and then let them continue for $9 a month while the rest of us paid full price. I paid over $250 for the year. When asked they said it was a limited membership and it didn't include parts of the gym. More double talk., who monitors it?Cars get broken into. Lockers have been robbed.Kids vape what smells like marijuana in the locker room and wet area. They use the locker room as a social area. You can't get to the lockers or use the benches. They sit there and take selfies/ videos while your in there changing closes.Tell the current staff about it and you'll learn what apathy is.The old staff (gone now) wasn't afraid to address rude/ inconsiderate/ rule breaking members.I could go on and on but I have better things to do and there are better alternatives than this gym.Useless responses (double talk) from 24 Hour will be blown off!Seriously, over 400 reviews and only 3.8 stars?
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October 2023 by Lacey Reed
I really enjoy going to this gym. They have done a great job in the last few months of organizing and cleaning the gym. They added another cable machine which is a crowd favorite. I try to go during off-peak periods, and I never have an issue with getting a machine. The front desk staff are always friendly and helpful too. 5 stars!
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September 2023 by Dayanna Gomez
For the price everyone pays for this place it should always be kept up to date and CLEAN! This place is super dirty and the class area needs a major up grades, new equipment/floor mats and a desperate deep cleaning. There is hair and spider webs all over the place. No sure if they ever even clean this gym.Let’s not talk about the pool area it’s like it’s just sitting there closed for the longest.
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August 2023 by GuitarRay_417
Zero stars really! Basketball courts close at random times. First it was 5 then 6 and now it's at 7:45ish/8. This used to be a good gym... must be new management or something but the courts stay open in Houston!
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July 2023 by Zanarah K.
I've been coming here for over seven years even through the pandemic they had a great hourly time sign up through the app. Although the pool is still closed since the pandemic, the machines are great and brand new since all the other 24s have been closing down they get all the new equipment from them so it's always up-to-date. It's my quick gym to go to when I want to lift or take a class.
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June 2023 by Ruben Restrepo Jr
Came to work out at 1pm on Saturday. People were present, but not crowded. I was able to get on all machines. Great workout!
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June 2023 by Kevin Saliba
Good luck getting a decent workout in during weekday evenings. I know everywhere is busy but the people at this gym have no manners or common courtesy. The moment you finish a set you’ll get bombarded by meatheads or high school kids wanting to take your spot after they watched you just sit down.Plus, the restrooms always reek, certainly not enough equipment to maintain the crowds that go to this location.
