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February 2024 by Leslie Benker
It's a regular drugstore, but it's always clean.
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February 2024 by KATIE BLANN
Don't shop here unless you want the police called on you. I shopped here to get some everyday items. But because I was wearing a hoodie and a "backpack" style purse. The police were called and harassed me of shoplifting. I showed officer Sexton and officer Thomson of good ole Richland Hills PD, all of the contents of my bag, pockets, and my shopping bag WITH my receipt. And they continued to be question me!! They even wanted to conduct a body search!! Absolutely ridiculous. I will NEVER shop here again. Even tempted to return my $40 worth of items.
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February 2024 by Amanda B.
Absolute worst customer service ever! My toddler was having liquid Amoxicillin for the first time ever, at no point was I asked "Is this your first time using this medication?" or told there were flavor options. She was given Bubblegum. After three days of fighting and having her spit it out everywhere, I called back and asked if I could get a different flavor and use my refill to get it. The guy told me that I should have added it to juice. Well duh, I did all that and Bubblegum isnt juice flavored. Whatever. He tells me that insurance wouldn't cover it. I said that's fine, I'll pay out of pocket for the headache. How much? Puts me on hold, comes back and says, "Yea insurance won't cover it until the 14th." (It's the 9th). "No big deal. How much is it though?". He says "Hold on let me check. $26". "No problem, can I go ahead and get that filled? And just for customer service feedback, can you make sure your techs are asking for flavors, because I was never asked and now I'm out $26." I said this politely, not a big deal, people make mistakes. I work in customer service and probably am the most patient person ever. His response "Well you should have told us.". Instead of just saying Sorry that happened, let's get you the right flavor. I let him know, it's not my job to ask. it's his. And how was I supposed to know? Its my first time giving my toddler a prescription. I had to ask what to look for in case she has an allergic reaction and the pharmacist was like "Hives or a rash. Have a nice day!" and shut the drive thru window. Like how about caring about your customers and your job? People coming to see you are obviously sick, so why be rude? Customers should be treated like a GUEST. Greet. Understand. Explain. Suggest. Thank. Its not rocket science. So I highly recommend the amazing staff at Walmart pharmacy, on 820/Rufe Snow, who always ask and are patient and happy to do their job.
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December 2023 by Janet Joyner
The store manager, Divatae at 7200 Blvd 26 in Richland Hills, TX. went way above and beyond to help me!
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December 2023 by Sylvia Harris
I have never been impressed by any of the employees or the customer service provided atany CVS location in the Fort Worth area. But tonight the tall young male manager on duty at 5:50 on December 1 was really amazing. Very friendly and sweet, if I lived in this area, I would definitely be shopping at this CVS only.
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November 2023 by Young Joo Park
Pharmacy so terrible. They made a sick patient wait for more than 3 hours. That’s why they 2.8OMG?
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August 2023 by Tina Taber
I was standing by the photo department waiting to ask the two workers there a question. They were talking so I waiting patiently. They kept looking at me but kept talking. Another lady walked up to the register and she immediately got asked if she needed help. The customer service here sucks!!! That is all!!!!!
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July 2023 by Amber Amber
If it would let me rate without stars I totally would. I pay monthly to GoodRx gold and they had a discount on my prescription that I was picking up. Gave the pharmacist the info showed them the coupon and it was $10 more than the coupon. They said they do not match what the coupon says. I do not recommend this pharmacy to anyone. Worst customer service I've ever had!!!
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July 2023 by Charlotte Gonzalez
Really appreciate Natalia and all her help with the photo shop! She was patient and kind when my photos were not printing correctly and helped me solve the issues.
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July 2023 by AeAmber E.
If it would let me rate without stars I totally would. I pay monthly to GoodRx gold and they had a discount on my prescription that I was picking up. Gave the pharmacist the info showed them the coupon and it was $10 more than the coupon. They said they do not match what the coupon says. I do not recommend this pharmacy to anyone. Worst customer service I've ever had!!!
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June 2023 by Glinda Smith
Shopping for makeup and went to Ulta first and then Sally’s, not finding what I was looking for. So I went to CVS and Natalia was incredibly helpful! Not only did she show me products that she liked but saved me lots of money on the CVS app! I will definitely return to this store! Kudos to Natalia!
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May 2023 by Meagan P.
They have left me without my medications for weeks on end, while having it in stock. I'm always told different information by different team members over the phone. Lack of communication between the team and they don't ever know what medications are actually in stock. Not sure who is running this pharmacy but they need to get it together.
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March 2023 by Darren F.
There is a national shortage of ADHD medicine. I called this CVS pharmacy today and they said they did have my medicine in stock - so I had my doctor send the prescription there. I went to pick it up and the Pharmacist (yes, the Pharmacist - I saw his picture on the wall) said it would be $197.00. I said that's really high, I pay $32.00 for it across the street at Kroger. He snarkily said, "well then why don't you go there?" - "They don't have it in stock", I replied. "Could you GoodRX it?" I asked. He said he was too busy and would not do it until tomorrow.Ridiculous! I absolutely will not only never go to that CVS but any CVS ever again. Totally flabbergasted at his lack of concern, customer service and common decency.
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February 2023 by dhonia Davis
I would give them a negative one if I could. They will text that a medication is ready and then when you go to pick it up it’s not. Call the next day and it’s still not ready. This happens repeatedly.
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January 2023 by Cristina
Not a fan of their attitudes. The 5 times I’ve gone I’ve encountered very rude attitudes from the employees at the pharmacy. If you don’t enjoy your job or career please look for a different place to work at. All you have to do is be polite and courteous, all we are asking for is for medication and that’s it. I’ve also encountered many times they say they have prescriptions ready so I go and only for them to say that I will need to wait a few more hours. Please be honest and courteous. Treat others how you would like to be treated.
