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July 2024 by Patricia Ellefson
Eric was a true blessing! Such an asset to Verizon! Professional and efficient and so knowledgable. I was very pleased with my experience today♥︎
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June 2024 by Jordan Allen
Johnny was the best customer service experience I have had in a long time! He is informative and friendly. 10/10 would recommend!
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June 2024 by Crystal Flanagin
I started a pick up order for home internet online was pulled into a chat about cell phones which I ended up declining. The associate on chat told me I would get an email when my order was ready to be packed up. After a few hours I never got an email so I went to the store to see if it was ready. Come to find out the online agent via chat never sent my order for my internet through, so the helpful associate in the store set me up. First thing- he set up the wrong email address for my account. Second thing he listed my service address as the o neon my driver’s license even though I told him my current address. Third because he put the wrong address I had to go through an entire process with their fraud department sending pictures of my driver’s license and a selfie to verify it was me. FINALLY, the order was completed after a few more steps, and he sent me home. WITHOUT allowing me to set up a pin or telling me what pin he set up for my account. Now, I’m at home trying to get this gateway set up to get my internet on and no one online can help me because he set up incorrect information on my account so I am supposed to go back to the store to have him verify my identity all over again! Cherry on top of the worst week I’ve had in a very long time!
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May 2024 by Jdndjkf Bfbbf
Very good
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December 2023 by Donna Shackelford
Ed is great tech and manager. He understsnds the customer's needs. Is knowledgeable, flexible. I'm glad Verizon has employees like him. That will keep me and my friends coming to Verizon. Monica
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November 2023 by Katy H.
Josue, Daniel and Bekha and the entire staff will ensure you get the best deal, most discounts and promotions. They clearly explain all the options without overwhelming you. This entire store is great!! They did way above and beyond their job. Staying late and answering multiple questions with a smile on their face! I am soooo happy I switched my three lines over from AT&T! A new Verizon customer and could not be happier! Better rates and MUCH MUCH better customer service
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October 2023 by Sire Lando
Verizon is blessed by their associate, Jeremiah, who has truly redefined the essence of what exemplary service should be. From the moment I approached him with inquiries regarding purchasing a new iPhone, to the meticulous process of upgrading my entire suite of mobile devices, Jeremiah demonstrated unwavering professionalism and knowledge.His profound understanding of the products, combined with his clear passion for assisting customers, ensured that every single question I had was answered with precision and clarity. It's not often that you encounter someone who can bridge the gap between tech jargon and user understanding, but Jeremiah did just that, making the entire process seamless and enjoyable.Furthermore, I was particularly impressed by how proactive he was in ensuring that I received all the electronic upgrades and discounts applicable to me. In an age where one often needs to probe and ask to receive such benefits, it was refreshing to see an associate take the lead and ensure that the customer gets the best deal without any prompting.I want to express my heartfelt appreciation to Jeremiah. He stands as a beacon of what customer service should be, setting a gold standard for others in the industry to emulate. Kudos to Verizon for having such an exceptional associate on their team, and many, many thanks to Jeremiah for making my experience memorable and stress-free.
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October 2023 by DeAndre Horn
Jeremiah St. Cloud was really helpful with two upgrades and helped me get the most out of my old IPhone and he also helped me get a new watch because I had no idea about the deal with getting a new iPhone. Any questions I had he was able to help me with which was amazing. Verizon is very lucky to have an employee like Jeremiah!
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September 2023 by M R
Don't go here.You walk in and the vibe sucks.They play with their phone when they should be helping you.
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July 2023 by Michael Thomas
Jeremiah St. Cloud did an early upgrade to save money on a new phone, my wife also got a new phone and an apple watch for $10 per month and transferred everything for us and installed screen protectors
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July 2023 by Shawn Strait
Jeremiah StCloud was an amazing employee. He explained everything clearly and professionally. Helped with all questions and concerns. Very good employee!
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July 2023 by Jacqueline STEPHEN
Jeremiah St. Cloud was wonderfully professional, detailed, and engaging. Awesome experience for myself and two other family members. He went above and beyond our expectations.
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July 2023 by Katy Sheffield
Caleb is super patient and nice. I really appreciate the time he took to make sure I was taken care of.
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July 2023 by M S
Jeremiah was very helpful. Highly recommend. Good guy, good name, good service.
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July 2023 by Jessica Valladarez
You need to update your website if your gonna close at 7pm false advertisement makes people turn away from wanting to come back
