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September 2024 by Holly Davis
We have been using this Tom Thumb pharmacy for over 30+ years, and they have always been courteous and kind, especially Fred and Mirela, both of whom are extremely knowledgeable. We actually live in Dallas now but continue to use the Arapaho Village location because of our longstanding relationship and experiences with this Tom Thumb pharmacy.
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July 2024 by Drew
I received my medications from them. Nice staff but refused to give me a refund for the difference of charges. Per good RX gold I was supposed to be charged 21 and was charged over 110. They were going to give me a slight refund of roughly ten dollars. Because I already paid they wouldn’t change the pricing even though they made a mistake. Absolutely unprofessional and absurd. Won’t be coming here any more
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July 2024 by Alfonso Flores
Mirela at the Arapaho Pharmacy is so freaking awesome. I love her. She’s so kind and patient with me, which is awesome because I’m not the fastest. thank you Mirela!!
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June 2024 by Mark Matos
Prices are 30% higher than other grocery stores. Expired food can regularly be found on the shelves. Items say they are on sale, but are full price when you check out.
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April 2024 by Mandy Vahrenkamp
People behind the counter very helpful.
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December 2023 by Scott Smith
Website stinks!
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November 2023 by P Wren
Great customer service on a busy Sunday
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November 2023 by p r.
Excellent customer service from the pharmacist on a busy Sunday. She took the time and effort to make sure everything was right for everyone
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November 2023 by Carmen H.
Wow!Rudeness, Tone & Attitude from the woman working returns today, Thursday, November 2nd!!!!!I believe her name was Alyssa.I was returning some fresh mozzarella that was spoiled & moldy. Alyssa's questioned, me about opening it, and returning it. Yes, I opened it, how would I had known that it was spoiled. And the question I wanted to ask, but didn't...Is you're doing returns in the grocery store, what else are you going to return, where most of everything is 90% food...a sweater, lol???This Tom Thumb needs to train their employees to give customer service. I also picked up a prescription, and they were very unfriendly as well.Shame on you Tom Thumb for NOT taking back my spoiled food, AND making me drive to another TT...and I'm feeling under the weather.
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October 2023 by Eli Y.
Rude rude rude employees!!!! Every time I come here to buy energy drink or something the employees either don't know how to smile or either grumpy and hate their job or have attitude problems when you ask them about any items !! The girl who was stocking the beer when she went to back room she slammed the door super hard and didn't even bother to say anything!! Simply don't work in retail store if you have attitude problems! Customer service is not for everybody. Other than customer service being so suck, the deli food is also taste like the chicken was from a week ago . Won't go back to this Tom Thumb! Horrible customer service! Horrible experience! Specially this location !!!
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September 2023 by Amy G.
I wanted to express my appreciation for the employees at this Tom Thumb. Every visit to this store has been a delightful experience. The staff members are consistently nice and incredibly helpful.What's truly remarkable is that everyone seems to be in a good mood, which creates a welcoming atmosphere. It's evident that the employees take pride in their work, and it reflects in their exceptional customer service.This Tom Thumb has made quite a few changes in the past few months, and these changes have been phenomenal, especially in the produce section. The store is now more organized, and it's pretty easy to navigate, making shopping a breeze.I want to commend the employees at this Tom Thumb for their dedication to providing a pleasant shopping experience. Your efforts have not gone unnoticed, and I look forward to continuing to shop at this store. Thank you for your outstanding service!
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August 2023 by Todd Oakes
I really like this pharmacy a lot -- kind and friendly staff, quick and efficient fills.
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August 2023 by George Markus
Great service, fair prices
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June 2023 by Lora Wain
This store on Arapaho in Richardson, is terrible! Spoiled or past sell by date produce is left on the shelf, today it was prepackaged corn on the cob that was shrivelled up and one package had one ear that had practically no kernels on it. There is one cashier who is fantastic namer Lou. I only shop that store for quick items, preferring the store on Campbell. Fix this store or shut it down.
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May 2023 by T Leinweber
I've just had the worst experience I have ever encountered in the 8+ years that I have been having my monthly prescriptions filled at Tom Thumb (using Gold X Card) vs. my insurance company preferred provider CVS.We have purposely gone to Tom Thumb for the great customer service we have received for many years from the professional staff of pharmacist and technicians.Let's just say that this "roving" pharmacist is someone I would choose not to every speak with or ever want her handling my prescription business again.I did not appreciate the way she continued to speak over me during our conversation or her overall demeanor when she tried to tell me that a refill prescription I was checking into was not in my profile and had just been filled two weeks ago. If she hadn't been talking over me and had just listened she would have heard me say I have 3 prescriptions for the same drug in different dosages and delivery methods.As the customer, I am sure I know a hell of a lot more about all the medications I am taking and definitely better than someone who is "roving" and viewing my profile for the first time.Great customer service comes from listening to your customer and what they have to say rather than talking over them through the entire conversation. I truly hope this is not the future of Tom Thumb customer service.
