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December 2023 by Tamia Scott
I can say that the previous members of Service King were absolutely amazing. I actually felt very upset to have come back a few months later to get not even close to the same experience. I was serviced well at the beginning of the experience. Easy communication… lots of updates…. A phone call away to get any of my questions answered. Eventually the ending of my repairs came and something as simple as a horn was not fixed. The part that made it more interesting was my hood (obvious part of the repair) was not even completely closing as well as my door suddenly not having a speaker on it. Moving forward it’s been approximately another 2 weeks and the promise of fixing the issues were considered a “courtesy”. So far no follow up… and my horn works occasionally. Other repair shops would at least give some sort of ETA or at least clean behind themselves (I.e. boot marks on mats). General Manager was included in the conversation as well as Michael. Empty promises here!!!
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November 2023 by chelsea oliphant
I was hit my a uhaul truck and dropped my car off to receive a proper estimate. Michael was the representative that helped me and he was very frank and that ignored me for almost two weeks after he assured me the estimate could be competed within two days.My car was deemed a total loss so I came by to gather my belongings and this was the state of my car. Actual human pee was left in the driver side cup holder in the clear cup.Weed,trash and ripped up clothes were on my front seat. It was clear my car was not locked and a homeless person had been in there. When I let the staff know they assured me the car was locked and that the belongs were probably mine. DO NOT TRUST these people.
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November 2023 by Chelsea O.
I was unfortunately hit by a uhaul truck and dropped my car off to get a accurate estimate. Micheal assured me he could get this completed in 48 hours. I was ignored for several days (almost two weeks) after I left several messages with the front desk Nicole and emailed. Finally I received the estimate and was told my car was a total loss. I came back to the auto shop to collect my belongings and this was the condition of my car. It was actual human pee in a cup in the drivers side along with loads of trash and ripped up men's boxers and weed.I informed Michael and the front desk and they apologized and assured me the cars are locked and that the belongs might be mine! DO NOT DO GO THERE!
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October 2023 by ashley fidder
They’ve had our car for 8 weeks, and the entire time the car has sat, not being worked on. We’ve been calling everyday and have not had any progress made. The only progress that has been made is because I hired the third party vendor that we needed to move forward because the coordinator more or less said “we’ll get to it when we get to it” after they already had it for 6 weeks. Now the repairs can be made, but nothing is being done. We’re paying for a rental out of pocket and it’s costing us thousands and we are about to go out of town and don’t have a car to drive. We been told this was being escalated, twice. No one has reached out to make this right. I was told today that they would “call me right back” and I never heard a word. We will never do business here again.
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September 2023 by Phil J Pollan
Shaun Heiden was the service technician that appraised the damage to my car. He did a very efficient job at looking at all areas of damage and arriving at a fair estimate. He helped materially and explained the entire process.He helped me to obtain a fair settlement with the insurance company!
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September 2023 by Sandra Diaz Handal
Shaun Heiden took over my car after the person I was working with left. He was really nice and helpful throughout the process. I even had to go back because there was something that needed fixing and he got it done super fast and efficiently. My Toyota Corolla looks like new now. Appreciate you Shaun.
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August 2023 by Michelle Molina
Well. What can I not say about the customer service Shaun gave us. My husband had an accident in his truck over a year ago, and service king repaired all obvious issues. Little did we know there was a crack in the support bar that recently broke. Shaun went checked it out, researched our old claim, spoke to his supervisor Derek and they were able to get the insurance company to cover it. They didn’t have to work so hard to make that happen. They didn’t have to go above and beyond. But Shaun did, never complained always a positive attitude. With all the things happening in our life, he truly was a blessing to us. Thank you Shaun!!!!
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August 2023 by Eric Samayoa
Mike and staff did a wonderful job handling everything. They were very professional and efficient. I knew right away my car was in good hands . Sean kept me updated through out the process and did a great job man my car looks like it was never damaged. highly recommended.
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August 2023 by teresa ojeda
Richardson's service king I do not recommend it. My daughter has had her car for a month now and the part for a minimal blow just arrived. My husband has had his truck for 3 weeks and every week they tell him that it will be ready on the weekend and nothing. I really do not recommend this place?
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August 2023 by lori machette
Walked in to get my estimate for my vehicle. Place was very clean and plenty of seats. Even had coffee! People were so nice and polite. Thank you Mark & Nicole. After visiting and talking to other places. Service king is the place to go. I'll drop off my vehicle next week. I'll update after I get my car repaired.
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August 2023 by Diane Warden
I was referred to Service King after being rear ended. Shaun managed my repair process, navigating communications with the insurance company and helping make arrangements with a rental car easy, all while planning a complicated repair. He consistently went above and beyond in trying to find the right solutions when parts for my car were hard to come by or other issues came up and he focued on the quality of the repair. Shaun stayed in touch with me consistently with updates at each step. He is an honorable guy who is interested in producing a very good outcome. I can certainly strongly recommend working with him and with Service King.
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August 2023 by precious o
On May 18th of this year, I was in a car accident, and my insurance company arranged for my car to be towed to this location for repairs. Guiding me through the process was Shaun, my designated contact and mechanic. Let me tell you, Shaun is truly exceptional! Despite my limited knowledge about cars and having never experienced an accident before, Shaun provided me with invaluable assistance. He communicated complex details in a way that was easy for me to grasp, ensuring a prompt repair and response for my vehicle. If you're looking to recommend someone at this establishment, I wholeheartedly endorse SHAUN as the go-to person for contact and mechanic.Services: Tires
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August 2023 by John
I used to take my cars to another local shop that Shaun used to also manage. When I needed a recent repair and found that Shaun was now at Service King, I was a little apprehensive but based on the number of years that he as repaired my cars I decided to give them a try because I know that Shaun is of high integrity and will make sure that it is done right and on time. As always, Shaun did not disappoint! I highly recommend working with him.
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July 2023 by Kate Doden
Shaun is the man. Super helpful. Very patient and kind. Kept me informed the entire time- even tho he was super busy with many customers. I can tell this guy knows what he’s doing.Services: Painting
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July 2023 by 2GB Savii
Shaun is a great mechanic he took great care of my vehicle and kept me updated with everything. He also helped me secure a rental when I was getting the good ol’ run around from the rental car companies 10 out of 10 experience
