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March 2024 by Jasmin Castro
I’ve been waiting out here for 20 minutes already. No one is here no one has responded to my calls. I came here because it was an emergency and I saw it was the only one that opened at 10am. Unprofessional honestly. Don’t come here if you’re expecting them to open at 10.
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October 2023 by Jamie Oliver
The Ladies were so nice and helpful! Had a very challenging problem and it was all hands on deck. End result was phenomenal! Definitely coming back?
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August 2023 by Adrian Gomez
Went in looking for a specific product, Athena was incredibly helpful and kind. Quickly and efficiently helped me find what I was looking for, I noted that I was in a rush and she hustled. Got and sold me what I needed without any hassle, thanks for being a trooper. Will definitely be coming back here whenever I need anything else.
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June 2023 by Tye-Tye Bratton
Campbell store was under construction, so came to this location. Athena was so nice to help me with color. Sweet beautiful girl! I will start coming here now!
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May 2023 by Dominique Alford
Athena and dulce were the perfect help!! The last time I came into the store I didn’t have the best experience with the staff. I haven’t been to the location in a while but I was in a pinch and needed hair care products and the belt line store was the closest Sally’s location. These girls were so sweet I’ve decided to keep coming just for them!! thanks for the help again :))
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April 2023 by Aquarius F
Didn't have what I needed and sold me the wrong product. I was able to get a refund though.
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March 2023 by Angela Fipps
Just got my hair color... If you want blinding bright red, stop by Sally's and get some of this stuff. Plus the employees were very kind and helpful. Most importantly, they were honest. Thank you, ladies!!!
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March 2023 by Randy
Great prices and excellent service! All the ladies were helpful and friendly!
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November 2022 by Fiona
I love Sally's and have never had any issues with them. I went to return an item which was an item that can be refunded as I was told that from another location from which I brought the item from. I was told I couldn't return the item and when I said I could and was told by the Rowlett location the associate said "well return it there then" I left the store and called the location from which I got the item from. I was told by them that I can return the item and they asked for the name of the employee of Whome I spoke with. I went back into the store to ask for her name informing her that I was on the phone to the other location she replied "I do not have to give you my name" I had the location on speaker so they hear the whole content of the conversation. They said that they would call me back as they will look into who the employee was at their store giving poor service.. Long story long I called Sally's customer service and was told the same thing that I was within my right to make a return at the store. They attempted to call her at the store but even though staff was in the store no one picked up. So I went in the store with the customer service representative on the the phone. I informed the employee that I had a Sally's rep on the line and she would like to speak with you. The rep told her that I can make a return of that item at any store and that she was mistaken to believe otherwise. She said I didn't know .. I said I was trying to tell you but you would listen to me. I went forth to ask can I make a return now and was told that she was "refusing my services at this store" The whole time the rep was on the line She witnessed every word she apologised and said she will make a report. I have read the comments and it seems as though there is a pattern at this location ?
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November 2022 by Israel Vasser
I stopped by to pick something’s up for someone else not having a clue what was happening. Ms.D the moment she finished with another customer found me and stated helping me. she was sweet kind and knew what she was talking about the best service I’ve had in awhile.
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September 2022 by Nanilandia
There was a sale of 25% off if you purchased 4 ION products such as shampoo, cond, or any hair styling products and I purchased 7 products and the lady in blue hair did not want to give me the discounts saying it had to be specific items. That was not on the advertisement. Her and her coworker were talking about reaching their goal for the day which was $100 more so she made me feel like that’s why she was not giving me the discount. I spent $50 and she didn’t even care to give the discount. So unprofessional. Made me upset but I did not feel arguing.
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September 2022 by Reign Tracy
First time in this store and I love the ladies there. Sweet, outgoing snd willing to strike up a conversation on a product purchased.
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August 2022 by nathan jordan
The staff was so helpful to my daughters and very friendly!
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May 2022 by Ayesha S
Don’t buy anything from here. Nothing can be returned. Got a keratin leave in spray and bought it back same day with receipt. They said it’s a all considered “hair” wouldn’t even offer an exchange even though the return policy on the receipt says otherwise. I called the galleria Sally’s store and they were happy to take the returned product. There is something wrong with this store. Don’t give them your business.
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May 2022 by Claire Leemann
Very friendly and helpful, thank you it's a pleasure coming to this store.