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December 2023 by Tanya White
Don't recommend servicing your vehicle here. After Toyota of Richardson Service installed the driver airbag (recall remedy), driver and front passenger door panels weren’t flushed. You could see between the paneling and door. A body shop told me there were clips that weren’t pushed in correctly, causing the panels to pop out. There is a dent on the driver door after they serviced my car, the reason I was at a body shop.Initially, called Oliver about the dent and he said he did not notice the ding when I dropped the vehicle off. Oliver asked if I could text images of the dent to his personal cell so he could ask his technician. Oliver text “Tech said he didn’t see it when we worked on it..” and didn’t call back to discuss a solution, due to the shop being busy. It has been difficult to have anyone resolve the issue and I've had to be the person to pursue a remedy. Oliver had referred me to Richardson Body Shop, next door to them. Richardson Body Shop said I'm better off googling paintless dent removal (PDR) services since it'll be around $50. I needed to provide an estimate to Oliver, not a verbal opinion. The estimates I received from two alternate body shops were around $250 - $300 due to the dent being on the body line. I called Oliver back and his response is that he'll need to talk to his manager, again. Not sure who his manager is, but I've heard employees talking amongst themselves, saying that they don't mind taking money from customers - they love it. Probably true, they prefer taking money from customers, not fixing their mistakes.I have driven Toyota vehicles and have had them serviced at Toyota Guam, impeccable service. Toyota of Richardson Service can't compete with a small island in the middle of the pacific ocean?It’s been a little over a week since my service/issues. I've accepted that they rather avoid the problem and continue to lie then do the right thing. I don't have time for false hope. I've switched my services to Toyota of Rockwall and will handle their mistake and pay for the dent myself. I'm grateful I was blessed, one of the body shops (not recommended by them) fixed my panels for free while getting an estimate for the dent.
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September 2023 by Nicholas Raines
Terrible communication. Repeatedly had to call and cpuld barely get a response. they didn't even do what i asked. Go somewhere else.
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March 2023 by Gabriella White
They just did the intake of my car over (stolen wheels) The whole experience is been pleasant so far Thank u
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March 2023 by Alex Aranda
When they finished my car and I did a walk through, I noticed the handle paint was chipped. They said they would get another and replace. Its been weeks and I haven't gotten a call back. Then the fender they replaced popped off. They said they would order a new strip of tape to put my fender back on and its been 1.5 weeks and no call. Before they got paid they seemed to stay on top of things.Very disappointed call back in their callback service.
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March 2023 by Luli Hoxha
Great customer experience by Blake -advisor, he went over and beyond to help with car repairs and shuttle back and forth. Employees like Blake are essential to customer experience. Thanks
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February 2023 by David Laredo
The best and most reliable service! My service advisor Lee Schuster is the best, he is extremely knowledgeable, and has integrity, honesty I can always count on!
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January 2023 by vuong cop
Don’t ever bring you car to this place if you don’t believe me my car has been there for about 4 months and they keep telling me that my car will be ready soon, but my car is still in the shop. This is the most horrible body shop I have even seen in my life and I have learned a big lesson to never bring my car here ever again!!Service: Body & Trim
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October 2022 by PC Dallas
We had our shattered Toyota truck towed to Richardson Body Shop. In all honesty, we felt the truck was totaled, but the insurance company didn't see it that way at first. The front desk was responsible and helped us immensely. Legend was wonderful and i would not hesitate for a second to use this body shop again, with Legend as our adviser. As it turned out, once the truck was disassembled, it was totaled. I was grateful the body shop took time to disassemble the truck and did not attempt to try repair a truck that should have been totaled. All the great reviews you read about Legend are true. He seems to good to be true...but he is real and I am here to tell you his standards are high, he knows his business and takes pride in what he does. He knows how to deal with the insurance companies and will take care of you. His name says it all...and I am grateful to him for taking great care of us. I highly recommend.
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October 2022 by Elias Zewdu
Got my car back incomplete after 5 months. Horrible customer service and communications. Never take you car to this shop! I learned my lesson the hard way but you should not go through this like I did.Service: Body & Trim
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October 2022 by Haris M
RUN!!! This place is ran by mobsters and racist people. They are horrible at their job and lie to you about their mistakes. Jason Colton and Mitch Polmer bullied me in the lobby. I wish I would post the video here. Do not use this place. RUN!!!Services: Painting
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September 2022 by Will C
It's been over 2 months and my bumper isn't fixed, how incompetent can you be to require over 2 months to fix a bumper. You'd be better off trying to fix your problems yourself instead of taking your vehicle here. 0 stars if I could.
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August 2022 by wei zhang
never come back！！ When I came to do the estimate , They said they could repair the car in a week. I called every week and said next week every week. Now it has been eight weeks, the car is just a small accident, I don't know why it needs to be repaired for eight weeks. Everyone be careful, if you come to repair the car must record the mileage of your car!
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August 2022 by Will C.
Took 10 weeks just to fix a bumper, avoid this place at all costs. It's not worth the hassle. Your advisor will duck and dodge phones calls and when you finally get them on the phone the parts will be there next week. It is always next week. It wasn't until I demanded a refund for the parts and labor that I hadn't recieved that magically these parts showed up.
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August 2022 by Anna Hulse
I've unfortunately had to use this shop twice due to accidents. Their communication is clear and timely and they deal with my insurance perfectly. 10/10 would recommend.
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June 2022 by Michael Luo
Very, very, very poor customer service. I dropped off my vehicle there for repair. Insurance company pays for repair and car rental. Traditionally, body shop will work with insurance company so that they know the repair cost and time. But it's not the case with this shop.Due to COVID, delay is not unusual. This is totally understandable. I had to call the body shop multiple times to get the latest ETA. When I knew it was pushed out again, I asked my "service advisor" to update the insurance company. He refused and said it's not "something he normally do". He said I should call the insurance company myself. But the insurance company wouldn't take my word for it. All estimate has to come from the shop (money and time)! I have to mention that it was ME who had to call the shop from time to time to get the status update. My "advisor" never called me for any status change. I would recommend you take your money somewhere else.
