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January 2024 by Rob flanagan
Initially I felt good about finding the color truck at a payment I liked. What I found afterword was that the dealership packed a service warranty into the lease deal- something for wiper blades and light bulbs, had I known this is what I was getting I never would have purchased it. The salesman subsequently told me that it was part of the “deal” - evidently I wouldn’t have been sold the truck if I didn’t buy this. I feel taken advantage of and lute Riley has definitely changed since I last bought a car there.
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January 2024 by Tim Richter
I had a great experience with Charles D at Lute Riley Honda. I had been to another place and things weren’t working out there. I explained my issues to Charles D. He took his time to address all the issues I was having with my vehicle. He and his team fixed them all and worked with me to make it happen. Very pleased with the wonderful service and job well done.
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January 2024 by Malenie Leyva Portillo
Nothing but great things to say about this Honda dealership! We traveled about 4 hours to get there but were not disappointed. We found the car we wanted on the internet and they made the process so easy ever since we first contacted them. We were able to get information over the phone fast, when we got there our car was ready, and the manager (Will Ramos) even came an introduced himself! Husband, mom and I were very impressed. Things were explained very well and they did not get bothered when we asked clarifying questions. Everyone here really cares about their customers and that is hard to find these days! We worked with Javed Tarafder.
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January 2024 by abdul azeez
I had given my 2023 Honda Accord (through an approved dealer) for Front Radar calibration, the front associate at the repair counter took my car and quoted $450 for this job. which I agreed.Then he sent a message that they have to investigate the issue and sent a quote, which we have not approved, On 24th November when we went to pick our car the associate had made a invoice for $175 which we refused to accept as we had not approved this, the associate was very rude in his body language,then we spoke with this supervisor,he too was on same lines,but gave two options in a very unhealthy manner,the first one is to pay $ 175 or the second one he will release the car with out payment,but he will block the company account for future transaction,We opted for the second and took back the car.After this the same work we got it done through a private calibration guy for much lesser price,very unhealthy and unrealistic behavior of staff which we want to bring to the notice of company and public.
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January 2024 by S J
We had a great buying experience at Lute Riley Honda. The staff were very knowledgeable and super customer friendly. Would recommend them over the other dealers in this area. Special mention to Mr. Ahmad who took care of us so well from the very first day till the day our vehicle was delivered! He did not force us into options that we were skeptical about, which is unusual in this line of business. He explained us all the options and patiently waited for us to make the decisions ourselves. Thank you Ahmad for making our car buying experience so pleasant and hassle free!! Cheers!!
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January 2024 by Lesley M
We have bought two cars here. We have always had a good experience. We recently had to have an AC service done and they gave us a good discount of a few hundred dollars off. We really appreciated that. You want to do business with people that care and you can trust. Lute Riley has been good to our family.
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January 2024 by Paul T
With heavy heart, I am writing this review. I have been with this dealership for 20 years and have owned nothing but Honda. Not to mention, I recommended many friends to this dealership as well. This is all because of the awesome sales, parts and service departments. They are always straight forward and will do all they can within their abilities to help customers. Every time I went into buy a car, buy parts, or service my car, I felt as if I am going to visit my extended family.Recently, I took my car in for a quick check for an issue and it turned out to be an $180 of diagnostic bill. I also noticed that the complimentary customer pick up and delivery distance has been shorten from 15 miles to just 5 miles. Service advisors are working as cashiers too which slow down other processes. Frankly, there are many Honda dealerships around me, the fact that I am willing to drive to Lute Riley for service or purchase should mean something to the dealership. I felt that this dealership has changed and it has become more commercial and no longer customer oriented.
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January 2024 by Caylin Foster
Marc Dupuy was the BEST salesman I could’ve asked for, for my first car shopping experience. He was diligent, responsive, informative and extremely kind. He never once made me feel pressured to make any decisions and always ensured I had a clear understanding of each part of the process. I cannot express my gratitude enough to him and the entire Lute Riley Honda team for the seamless & wonderful car buying experience they offered!
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January 2024 by rajat bhat
Purchased a Honda Accord 2024 and had a positive experience. Thanh, our sales representative, facilitated a quick acquisition within a day. The drawback was the dealership's mandatory package, bundling features, which may or may not be desired. This contrasts with other Honda dealerships, where similar packages, if offered, are typically more affordable. Overall, the buying process was satisfactory.
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November 2023 by John E.
Deceptive Sales TacticsShopping for a new car and texting with internet salesman Yacarah. I ask for the total price before TTL so I can compare with other deals. He refuses to answer my question. Sends a quote and says for me to do the math. I reply asking him to do the math and to answer my question. I ask 3 times. He refuses to do it. So I ask to deal with another sales person. He replies that I can contact another sales person myself. I sent an email to the other sales rep telling them my frustration. Next day I get an email from sales manager Will. He says he is happy to help me out and answer any questions I may have. I reply to his email 3 times but receive no reply. So his email to me is their cover: "we tried to help him, here is our proof."5 other dealerships in my area gave me a price for the car prior to TTL and it was no hassle. I will never deal with this dealership again. The rep was deceptive and the manager doesn't care to rectify the situation. Take your business elsewhere!
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November 2023 by Tim H.
Will Ramos, General Sales Manager, was the rudest most unprofessional person I have ever met. I bought from another dealership (at the same price) just because of him. Even after I told him I bought elsewhere he still contacted me to try to argue with me over the phone. He acts like a sleazy used car salesman with his "this deal is only good for today" sales tactics. He was also horrible at communication when I first worked with him and instead of apologizing he just said he was dealing with an irate customer and couldn't call me back all day. With an attitude like his I'm sure he has a lot of irate customers. There are much better dealerships out there that have better and more respectful managers than him. I paid the exact same price somewhere else and was treated much better.
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November 2023 by Steve Cross
We purchased a new CR-V Hybrid. The salesman, Mo, and the finance manager, Youness, made this the best experience purchasing a new car that we have had. They answered all our questions, they were patient, and we never felt pressure. We met and worked with a lot of people at the dealership and all were helpful.
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November 2023 by April Anderson
Justin did an incredible job helping me iron out the best deal on a new Pilot. Amin in Finance was wonderful to work with and so transparent as well. I wasn't in the market for a new car, but following a total loss accident I really appreciate their help securing a final deal where I felt respected.
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November 2023 by Anthony Marc
My experience would be a whole lot better if Michael would reply to my email rather than the dealership asking me for feedback every other day. I did have a great experience with Justin Miller, but I have an ask from the sales manager that he has not responded to yet. It would be a 5 star review if I could just get a little courtesy and get a response. Here is my email I sent almost a week ago. I would still appreciate a response to this request and I'm happy to rain praise down on your dealership.Dear Michael,I'm writing to share some feedback on my purchase last week of a certified pre-owned 2022 Honda Pilot Black Edition from your dealership. Overall, I'm delighted with the vehicle itself and appreciate the great service I received from your sales team. Justin Miller was our salesman and he was beyond amazing. It was the best car-buying experience we have ever had in the 25 years my wife and I have been buying cars together.However, I did want to bring one issue to your attention. As you know, the Pilot Black Edition comes equipped from the factory with two rear entertainment system wireless headphones. Unfortunately, when I took delivery, there were no headsets provided. I understand the previous owner may not have turned both in, but I purchased this as a Honda certified pre-owned vehicle with the expectation that any missing factory equipment would be replaced by the dealership.Justin was unable to locate the headphones that would have been with the car, but he was able to provide me with one new headset, stating that's all he could do. While I appreciate receiving one new headset, this leaves my new CPO vehicle incomplete, as the rear entertainment system is designed for two sets of headphones. I feel this is something that a certified Honda should come complete with, especially when purchasing this trim level.I want to note that Justin went above and beyond to provide me with a second key fob that the previous owner didn't turn in. Also, when I noted upon delivery that the floor mats that were there a few days before were missing, he did a great job of locating them and making them available to me when I came in today to get the new fob programmed. However, this leads me to believe the headsets may have still been in the vehicle when traded in, but like the floor mats, somehow they did not make it back into the car after detailing. I didn't think to verify it had them when we looked at it last week, but I suppose it is possible that they didn't get traded in along with the second key fob.I'm reaching out in hopes that you can help make this right by providing the second wireless headset that should have come with the vehicle, as you were able to do with the second key fob. I have been extremely happy with the Pilot so far and love driving a Honda, so I hope we can find a mutually satisfactory resolution here. Please let me know if there is any way you can supply the missing headset. I look forward to hearing back from you.Thank you for your time and consideration.
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November 2023 by Tyrone Wright
Not my favorite sales experience. I was unable to test drive a car by myself with no real explanation, they had the car in their repair lot so I was allowed to drive it back to the dealer and wasn't able to sit in the car by myself, and they required you to purchase protection packages with every vehicle. The post sale follow-up hasn't been great either. I most likely won't be a returning customer. Even with all this being said this was still a better shopping experience than Ewing Subaru.
