-
April 2024 by Elizabeth Helliwell
Great tax experience with H & R Block always trust worthy.
-
April 2024 by Cody Trail
I've never written a Google Review, but my experience at this particular H&R Block branch has necessitated me writing one. I've used H&R Block for several years and have always had great experiences. This year, however, was wildly different.
I arrived for my appointment two weeks before the Tax Filing Deadline. My Tax Pro's previous appointment ran 15 minutes over into the time I reserved. I get it: it's a busy season. For the next 45 minutes, we work through my taxes and get through the vast majority of it. My Tax Pro says she has another appointment at the next hour, but can finish the last couple of things later, let me know when it's done, and get my taxes filed. I said, "Great."
Several days go by, and I don't hear anything. I reach out to check on the progress. I get a vague, couple word reply to my email that doesn't give me any updates. A full week goes by. Still don't hear anything. I email my Tax Pro again and ask for an update. Don't get a reply. I wait a full day, then place a phone call. Call and voicemail go unanswered. I call again the next day (now a week and a half after my appointment). Finally get an answer. I hear that my Return will be ready by Saturday (two days before the Tax Deadline). I say, "That'll work." This morning (Saturday) I get an email that they will not, in fact, be able to complete my Tax Return before the Deadline, and that I'll need to come up and file for an extension.
Let me be clear: In every conversation I've had with the staff at this branch, they've been polite and clearly have a lot going on in a very busy season. I sympathize with that. However, this H&R Block Branch completely failed to meet reasonable customer service. A delayed and shortened appointment? I can live with it. Needing a little extra time to finish? I get it. But a habitual lack of communication, total lack of clarity on what was (or wasn't) happening with my Return, the vague and constantly changing timelines, and ultimate failure to complete my Return within a two week window (which again, was nearly complete when I left my shortened appointment). That's just totally unacceptable.
I try to be patient and understanding, but I can't help but feel that those traits were taken advantage of. The result is that I am now left scrambling at the Deadline to figure out who to trust and how to get my taxes squared away. I will certainly not be using this branch again, and frankly, may not be able to trust H&R Block in the future.
Edit: H&R Block Customer Service transferred me over to another branch, where my Return was swiftly and easily completed on the Sunday before the Tax Deadline. I am thankful for their support in helping me file my Return at the 11th hour.
-
March 2024 by Don Hun
Great place to get your taxes done.
-
March 2024 by TheLuigiex50
Amazing
-
February 2024 by Stacy Banks
Jordan was perfection and impressively professional ? ? ?
-
February 2024 by Job Andrade
They were friendly and professional
-
February 2024 by Azza Aly
I Went with my son for his appointment with Renee at 12:30 we were late 7 min which I called at 12:10 let them know I am running a little late Carole said it is ok , arrived at 13:37 no Renee, 1:00 no Renee Carole said sorry she just stepped out and will be back , other couple came have 1:00 with Renee, she came 1:10 on the phone talking no worries, Carole told her you have two people waiting , she replied the I will take the 1:00 the other were late, their time is 12:00 I said no 12:30 she insisted not to take us my guess she did not like the name Aly and also I am wearing a scarf on my head (racists for sure) not recommending that office to any one that lady Renee should not be in a place like this
-
February 2024 by bob hanes
Great experience. Randy knows his stuff. He has done my taxes for three years. I will return next year to the same location.....Robert H
-
February 2024 by Elena Diaz
Look for renne she is amazing
-
August 2023 by Daliana Manon
Excellent service from the trainer SALLIE J.
I rexomit it.
-
August 2023 by Marie Fritzsche
Made a phone appointment at this office for 5pm. 5:30pm comes around and no phone call. 6pm, still no phone call. I call the office at 6:15pm - "Oh oops, Carol must have not seem the appointment, she'll call you once she's out of her appointment". It's now 7:43pm, and their office closes at 8pm. Do business with them at your own risk to your time being wasted. 3 hours of my time wasted waiting for them to call because they forgot or didn't pay attention to their own appointment schedule isn't very professional in my opinion.
-
August 2023 by Colin Brogan
Helpful staff
-
May 2023 by Cain R
I been doing my tax with that location around 8 years this 2 years they been lacking. I went with renne/Peyton linn a month ago to drop what I have while I wait for one more w2 to file a week from now I drop my last w2 which that all they need it . I call every other day to check for an update they always said they will give me a call been a week not a single call! Deadline past not a call . They should just said it from the beginning we not going to do your taxes will save myself time and theirs. I have referred also people there but am not anymore will do my tax other place .
-
April 2023 by Robert Hanes
Randy Strauss is great. If you need a tax professional go to HR block and ask for Randy Strauss he hasn't failed me yet. Also the fees are very reasonable. I'm a customer for life unless something bad happens but I don't see that happening.
-
April 2023 by marie f
Made a phone appointment at this office for 5pm. 5:30pm comes around and no phone call. 6pm, still no phone call. I call the office at 6:15pm - "Oh oops, Carol must have not seem the appointment, she'll call you once she's out of her appointment". It's now 7:43pm, and their office closes at 8pm. Do business with them at your own risk to your time being wasted. 3 hours of my time wasted waiting for them to call because they forgot or didn't pay attention to their own appointment schedule isn't very professional in my opinion.