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October 2023 by Mitchell Cole
Just walked in with a lump of cash in my pocket to open up a business/money market and personal accounts. The lady told me it takes 45 minutes to open an account and that she and everyone else capable of this task was going to lunch so I would need to make an appointment... I wasted my lunch to come to the bank during normal hours to open an account; how is no the answer? This place is a joke, the people that work here obviously don't care about you personally, even lunch is more important. Getting a really good idea of how good the customer service will be before I even open an account. Where did all the quality bankers go? Because they obviously aren't at frost
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October 2023 by ronald mitchell
I came in today to open me a bank account and the young lady (Monica) that was working with me was Awesome and made me feel comfortable. Frost Bank very recommended.
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October 2023 by Joseph H.
The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you. They always call you by name and are super helpful. I highly recommend this branch.Joseph H.
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September 2023 by Samantha Adame
Hello, Well i Have Chase Bank & there are not to rude like Frost bank like this lady name Ashley, i paid a frost customer a money by check by chase bank , & Ashley Calls me in the evening around 5:45pm yall can do yalls work by paying the check & if the check dont have funds well my chase bank gives me a call to ME!!!! No Ashley the lady from Frost bank , and she did it like for me to be afraid ot something & and i dont think she has to give a call around that time whn all banks are closed ? Sorry but im Chanse Bank Customer.
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April 2023 by Brian Miesner
Right now I ain't happy with them, my account gets frozen over a pending deposit and now have to wait 2-3days for it to get reviewed and can't even use my card or access the money I have on it
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March 2023 by chadd kawata
Thank you to Heather Hurd and Julie Schultea for being patient and always helpful with my business banking needs. You all are a both a class act work with and meet in person. Your customer of 8 years CK
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February 2023 by chad k
Thank you to Heather Hurd and Julie Schultea for being patient and always helpful with my business banking needs. You all are a both a class act work with and meet in person. Your customer of 8 years CK
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December 2022 by Chris Hoover
Women up front always friendly and professional. Very efficient.Very welcoming, home style lobby.Love it so far !!
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October 2022 by John Whitmire
Nice place but if you are going to have people doing "bank stuff" instead of waiting on customers who are standing in line, put them in an area other than the front counter
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October 2022 by Janie Fernandez
Was very impressed with the customer service my husband got when we went in Saturday. Young ladies were very courteous and professional. I'm still a Wells Fargo customer but our positive experience has made me think about changing to Frost Bank.
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January 2022 by L Barlow
Tried to open an account at this location and personnel overly probed for information. It made me feel as if they knew they were going to turn me away from the moment I walked in the door. I do not recommend this establishment for ANY financial business services. Beware!
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September 2021 by Food For Thought
Very helpful and understanding! They are willing to work with you and help you however they can.
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February 2021 by Ryss B
Tried to open an account at this location and personnel overly probed for information. It made me feel as if they knew they were going to turn me away from the moment I walked in the door. I do not recommend this establishment for ANY financial business services. Beware!
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December 2020 by Ashley M.
Just opened an account with them. Brizeida was very helpful and kind. It's nice to deal with someone who respects you and doesn't make you feel like you're an inconvenience. Very mannerly.
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January 2018 by Nicholas Johnson
People are super nice! Comfort was the best banker I've ever dealt with. The bank itself is like a showroom for Texas which is pretty cool. just keep in mind they are a "relationship bank" and not a transactional one... They'll ask a lot of questions if you try to open an account and will require a whole lot of information. You'll almost feel like you are opening a loan just to open a checking account.
