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September 2024 by Haley H
A couple months ago, I had an experience similar to what Parker shared in his review; where I was intentionally misled when approving services. When I noticed a discrepancy between what I had approved online and what was being requested at the checkout counter, I raised the issue, only to be berated and inappropriately touched by a technician. It was a horrible experience, made worse when my follow-up emails, despite clear evidence (documentation of what was quoted vs. what was charged), were dismissed and ignored. Seeing Parker’s post confirms my suspicions about what’s happening at this location. It’s disheartening because there’s no reason to deceive or berate customers into paying. Especially, when I’ve been a VW customer for nearly a decade and I would have paid the appropriate amount willingly. It's sad because it seems they prefer to take advantage of customers.
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September 2024 by Wayne Bangs
Had a 12:45 APPOINTMENT for just an oil change. I was there early and checked in. It was close to 3 pm when I was checked out. I asked why it took so long and I was told that just because I had an appointment didn’t mean things would go faster. 2 hours for an oil change?! I won’t be back unless I need service. I can get a full synthetic oil change for the same price or less in 30 minutes a lot of places. Feedback is the breakfast of champions. Time to pull up to the pump boys.
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September 2024 by Sebastian Cancino
Guys this is the best place, that you'll ever see, they upgraded and it's bigger more stuff. - isaac
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September 2024 by Darcy Wyler
No detail is left undone. My service advisor Alex listens carefully, even to my car washing requests.
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September 2024 by Jared Payne
Can’t say enough about the team here. Had an interesting experience at another dealership and got on the phone with Reid and everything went great from there. Reid, Eddie, and the team made sure we were well taken care of from start to finish and made what seemed like an unrealistic deal happen.
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September 2024 by Kristen Michaels
I am still owed over 4K on a cancelled policy that no one seems to care that I ever get. I am probably going to have to file a claim in small claims court. Very scammy situation. Sold a policy I wasn't aware of until I got home to review all of the paperwork. I cancelled the policy within 24 hours and here I am 8 months later with no refund. I keep being promised something is happening but nothing is. Though, I love my VW I will not purchase from this company again. Instead of telling me the bottom price, I feel like I was taken advantage of because I am a female. I was asked what price I could afford, they went $80 over that then said let me see what I can do and came down another $30. I needed a car ASAP but I had planned to return the next day when I had care for my daughter but they assured me they could get me out on time. They didn't I was late and pressed and now I am still dealing with the headache of them holding 4k of my money.
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September 2024 by Rachel Gutierrez
Nick was awesome helped me choose my car !! Thanks
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September 2024 by Jennifer Champion
Love my new VW!
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September 2024 by Najwa Bueche
Just got home after buying a car from Clay Cooley Volkswagen of Richardson. We had a stellar experience from the minute we walked in, till the moment we drove away. Great service, customer care, with kind and friendly associates. We never felt like we were in a high pressure/sales situation. Every associate we encountered was knowledgeable, professional, delightful, and believed in delivering to us a quality experience. Thank you everyone!
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September 2024 by Rondavu Company
Amazing experience!!! They definitely take care of business with a smile
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September 2024 by Tamilarasan Sivakumar
If your Finance Team is not capable of handling customers in fast pace, you all missing something badly. Waiting in lobby for 6 hours is a worst thing ever a dealership can do to their customers. Grow up and improvise.
It's a hungry customer writing this post as I don't want to miss the spot for lunch.
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September 2024 by David Chavez
Simple, straightforward, and great cars…what more can you ask for.
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August 2024 by Fernando Mendoza
Great service!
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August 2024 by Bec
Alex T was so kind, knowledgeable, and helpful while our car was being repaired. He kept us informed.
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August 2024 by Jeff Robinson
New building looks great
