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December 2023 by Jesse W.
Great service. Couldn't even tell my car was in a wreck will recommend if you are needing body work done
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November 2023 by Adrian
I am having a horrible experience! My car has been delayed, the wrong parts received, and now because they are wrong, they are "back-ordered" with an estimated arrival date of December?! They have had my vehicle since September. I am sorry, but someone needs to get with it. Work overtime, go above and beyond, drive to another area to pick the part - whatever it is, it has to be done! I have gone above and beyond for people in my job, so I know this happens, now go and do it. Am I being overlooked? No one ever called me about the concerns I had from the moment I dropped off my vehicle. That should have alerted me at the time of the poor service this shop provides. I hope I never have to repair a vehicle again, and if I do, it will NOT BE WITH CALIBER.
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November 2023 by Melissa C
I took my Subaru here after getting rear ended and they did a great job. It was mostly cosmetic repairs, so I was lucky, but my car looks great. They even washed it and cleaned the inside!Judith was super nice and very communicative. They made it very easy on me too with my rental from Enterprise too. Two thumbs up.Services: Painting
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November 2023 by Dani De la Chica
Awful experience. They lied to me, messed up my appointment 3/4 times, estimated 2-3 weeks and took 7-8 which led to me having to pay penalty fees with the state, delivered my car to me with scratches and broken parts, and when I drive it, it no longer feels safe/stable.The front desk lady, Melissa, was rude to me up until they finally accepted my car and then was pleasant to me.They told me I couldn't drop off my car because I wasn't on the insurance, even though I was the owner. I called their corporate office to make sure and they told me that wasn't true.I'd just bought the car and needed the repair before registering it. They told me 2-3 weeks, which is within the 30 day limit in Texas before penalty fees. They took 7-8 WEEKS and I had to pay penalty fees for failure to register on time.When they delivered my car, they returned it to me with scratches on the hood, a broken part, and it doesn't feel like it drives safely anymore (they removed/replaced the rear quarter panel and wheel and I'm wondering if it has to do with they way they reattached the wheel).They may offer warranty on their repairs, but I wouldn't trust taking my car back to them if they lied to my face and delivered it broken to me the first time around, so I've been trying to get in touch with the corporate/national office to see what I can do because they messed up my car.
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November 2023 by Jonathan Martinez
Mike Atkison and the whole team at Caliber Collision Richardson did a great job repairing my vehicle after my accident. My car looks brand new again! They did a great job explaining the process and keeping me updated throughout the whole repair process. Be sure to ask for Mike, he’ll take good care of you!Thank you again Mike for top notch customer service!
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November 2023 by Don Dinnerville
10/05/2023 - Update - I thought I'd posted this before, but here are the details. I took my car in on a Friday for an estimate. Even before stopping by, there was a push to drop it off and get me into a rental vehicle (since that's covered by my insurance). However, I wanted to start with the estimate and go from there. I was told that I'd get it by the end of the day. When Monday came and went and I still hadn't heard a single peep, I reached out on Tuesday. Was told I'd get it that day. But it wasn't until I reached out to my insurance company on Wednesday to find out what was going on that I finally got the estimate. If I'd dropped off my car on Friday like they'd wanted, would the car have sat there for 5 days waiting for an estimate before they even started work / ordered parts / etc.? All said and done, this was frustrating and has me questioning whether I want the work done at this location if they're either that busy / backed up / disorganized that it takes roughly 3 days just to perform an estimate (that was promised same-day).
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November 2023 by LeeAnn Metcalf
Mike was so kind he walked the everything with my hail damage repair. They explain everything and they are so fast I didn’t have to wait more than 3 min.
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November 2023 by Robert Stalnaker
Our experience was excellent! We were treated courteously and professionally by the Caliber staff. We were very pleased with the quality of our repair and the attention to detail. We would not hesitate to recommend Caliber Collision Repair.Services: Painting
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November 2023 by Heather Kim
Spoke to Melissa whose the front desk manager, and she was extremely rude. While we were explaining our situation, once she found out that they didn’t take the third party insurance, she hung up on us immediately. We tried calling a couple more times after thinking maybe the line got cut, but our calls never went through. It was almost like she was avoiding our calls. Once we finally did get through after multiple attempts, it was someone else who picked up and he was a lot more helpful, hence the 2 star.
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September 2023 by Chris Bolden
John and the whole team at Caliber Collision did a great job repairing my vehicle after it was damaged by hail. My truck looks brand new again! They did a great job explaining the process and keeping me updated throughout the whole repair process. Be sure to ask for John, he’ll take good care of you!Service: Painting
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September 2023 by Donna Wilkins
Many years ago, I had a wreck in my Camry and took it to Caliber, and received less than desirable service. So when my insurance company told me they use Caliber, I cringed, but what a difference the years have made. It took one day less than two weeks for them to repair my Scion XB. They did a beautiful job. Communication was excellent. Thanks Matt Paynton and Caliber for doing a great job!Service: Body & Trim
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August 2023 by Bruce Litzenberg
Great experience from start to finish. Had a few parking dents they they were able to remove making my truck look showroom ready! Great people to work withServices: Painting
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August 2023 by Raicoll Gilbert
Excellent customer service. They kept me informed of the progress along the way. I swear my vehicle looks better than it did before my accident.Services: Painting
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July 2023 by Renee Jones
They will do a good job long as they communicate with the customers and give them updates on their car and take their time on repainting other than that yes i say let Them take care of your car
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July 2023 by Marquetta Harris
I was rear ended and my CRV had been damaged. You cannot tell that the car was ever damaged. They went above and Bretons, I was told that one of the wheel molds was not laying properly so the ordered a new one. That was not even included in the original assessment.Services: Painting
