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May 2022 by Christy Z.
The worst experience ever. They are unable to keep appointments, they have no respect for peoples schedule or life. It is unfortunate that I will have to keep this account for right now, because this is an inherited account.
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February 2020 by Monica R.
DO NOT USE ATMS AT THIS LOCATION! I had one eat nearly $2000 without dispensing a receipt. I filed a claim with BoA and that was recently resolved. Today, I go to a different machine at the same location to make a deposit (I had groceries in the car so I couldn't run in) and this machine ate $1000 without a receipt. Now I've had to file a second claim and my money won't be in my account until tomorrow. I've been depositing via ATM for years without occurrence. This location obviously doesn't take care of their machines. Absolutely ridiculous. Seriously rethinking BoA because of this and I've been with them for nearly 20 years.
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February 2020 by Ali M.
Worst customer service, they do not even answer their phone calls.they need to work better. I am closing the account tomorrow. I have a restaurant and my money has not being transferred to my account for 2 times already. Worst bank to work with!!
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June 2018 by Bailey U.
really great service. i was helped within 5 minutes of getting there and the guy who helped me, david, was really nice and informative as i was getting my first debit card, showing me how to use the app, the website, and deposit checks in the atm.
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March 2018 by Michelle W.
Friday, lunch hour and they have 1 teller working the desk. The last 3 transactions have been 'over her limit' requiring manager sign-off. There is only 1 manager - who has been on the phone; so 3 ppl are standing around waiting and the line continues to grow. Shame on you BoA for a poor staffing strategy. Why 2 stars versus 1? The teller (Sylvia) was super, super pleasant and apologetic. Excellent customer service skills.
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December 2016 by David C.
As bad as Bank of America has become in lack of customer service, this branch takes it to a new low. There is only ONE teller working the long line of customers waiting. Always just one. The manager stands around doing nothing other than telling those in line they can use the electronic teller for deposits and withdrawals. No human is physically present for even a single drive-thru lane. And the place is grungy with carpet so dirty you can't tell what the original color must have been. My wife and I decided to part ways with BofA this week; good riddance to this branch above all others.
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September 2015 by D J.
Understaffed. Make an appointment if you want any kind of service inside the building.
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April 2014 by Peter H.
Nice teller Kelly helped us a lot. Mgr Kelly (?) helped us immensely. Good people. Very patient w elderly clients. Also mgr Elmer is great !
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April 2011 by Jacobe M.
Right down the street. On the phone customer service sucks.
