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July 2024 by Nathan
I've been a customer at Walgreens for years, but the current pharmacy manager has completely ruined my experience. They are rude to customers, often dismissive and unhelpful. Worse yet, I've seen them berate employees in front of everyone, creating a toxic atmosphere. This kind of behavior is unacceptable in a healthcare setting. I hope the higher management takes action soon, as I won't be returning until changes are made.
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July 2024 by Juicey Jefferson
They answer the phone and put you straight on hold
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July 2024 by Nykima DeLoach
I don’t know how I get the young man Maurice each time I pick up my Walmart order but he is so respectful and takes time to handle my groceries with care. He always puts my eggs and bread in my hands he never loads them with all the other items.
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July 2024 by Miri Mn
The lady at the pharmacy said they weren't doing covid test but then changed her mind and said she could give me 100 one. Never had a pharmacy try to up charge me.
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May 2024 by Barry Herrmann
Automated system sucks! On hold for a long time. Pharmacy doesn't pick up the phone .
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May 2024 by Maria Gutierrez
Horrible service
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May 2024 by Shannon Ivey
This is The worst Walgreens in the metroplex. Prescriptions always delayed for no reason, rude employees by far, and no one seems to care even though they know they are so bad. Sad when Wal-Mart across the street is so much better when your store is literally a Pharmacy.
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May 2024 by Teresa A Stephens
I have no idea why such low reviews. I’m not on hold all day, always pleasant and never ugly and have the medicines in stock or within a few days. Go to CVS!!!! Talk about rude & judgmental.
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April 2024 by lataria h.
Alex from the pharmacy department was extremely helpful in assisting me. I was having an issue with another Walgreens location near me and instead of having me do the "leg-work" she called them on my behalf to speed up the process of getting what I needed. Top tier customer service!!!
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March 2024 by Chanse Shoemake
I never go to this store/pharmacy but had to today for a covid screening. There was a lady with braids that was working and there was nothing pleasant about her. There was confusion on what my email confirmation said and what she was telling me, so when I start asking questions to help me understand, I apparently was "coming back" at her as she later stated. I unfortunately, normally would have really came back her but something said, noo she's not worth it and is probably miserable in life.I was observing while waiting and she seemed to be a bully amongst the whole staff. They were even comments to the actual pharmacist, who was great today. I'm glad I don't have to go back there. I wish I would have cared enough to get her name so I could add her to my prayers. I really think corporate should come in and take note, and look at their staff but I'm just a paying customer, right?!
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March 2024 by Vanessa M.
Pharmacy staff is extremely rude! Before I could even finish my sentence about what I am calling for "OK whats the DOB!?!" So unprofessional they need to get better staff up here.
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February 2024 by M O
Store is great! Pharmacy is the worst from the manager to most of the staff. Pharmacy is definitely a reflection of the unprofessional Pharmacy manager. She definitely needs training in customer service and empathy. What we allow will continue!
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February 2024 by breanka j.
Horrible pharmacy. Staff is very short. Call time, lobby and drive line is always backed up. Several medications are out of stock, but if you question if they have it they get an attitude. A person needs to know if the location has it before they wait hours for medication.
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February 2024 by Carrie Renee
Unbelievable! Worst pharmacy experience I have ever had. I was getting meds for my family member so they could be discharged from the hospital. The pharmacy didn't start filling the prescription that was sent over around 10am because the insurance information wasn't provided by the hospital so when I arrived at noon to pick up they didn't have it ready and told me it would be 90 minutes before it was filled. I went back after 90 minutes only to be told it still wasn't ready and then they closed the whole pharmacy down for lunch break telling me the meds would be ready at 2:15. I waited in the store and at 2:15 things were still not ready! Finally at 3pm I was ready to leave. Once home it was discovered that the medicine needed an OTC item for delivery and not a single person at the pharmacy consulted me about that. If this had been a refill that might be understandable but I specifically related that this health issues was a brand new diagnosis. I am so dissatisfied and disgusted with the total experience at this pharmacy location in Red Oak, TX I wish I could give 0 stars.
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February 2024 by Josiah Hammontree
Always understaffed, wait time 45 minutes standing in line.
