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April 2024 by Shannon Ivey
This is The worst Walgreens in the metroplex. Prescriptions always delayed for no reason, rude employees by far, and no one seems to care even though they know they are so bad. Sad when Wal-Mart across the street is so much better when your store is literally a Pharmacy.
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April 2024 by Not Important
I have no idea why such low reviews. I’m not on hold all day, always pleasant and never ugly and have the medicines in stock or within a few days. Go to CVS!!!! Talk about rude & judgmental.
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March 2024 by Chanse Shoemake
I never go to this store/pharmacy but had to today for a covid screening. There was a lady with braids that was working and there was nothing pleasant about her. There was confusion on what my email confirmation said and what she was telling me, so when I start asking questions to help me understand, I apparently was "coming back" at her as she later stated. I unfortunately, normally would have really came back her but something said, noo she's not worth it and is probably miserable in life.I was observing while waiting and she seemed to be a bully amongst the whole staff. They were even comments to the actual pharmacist, who was great today. I'm glad I don't have to go back there. I wish I would have cared enough to get her name so I could add her to my prayers. I really think corporate should come in and take note, and look at their staff but I'm just a paying customer, right?!
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February 2024 by M O
Store is great! Pharmacy is the worst from the manager to most of the staff. Pharmacy is definitely a reflection of the unprofessional Pharmacy manager. She definitely needs training in customer service and empathy. What we allow will continue!
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February 2024 by Carrie Renee
Unbelievable! Worst pharmacy experience I have ever had. I was getting meds for my family member so they could be discharged from the hospital. The pharmacy didn't start filling the prescription that was sent over around 10am because the insurance information wasn't provided by the hospital so when I arrived at noon to pick up they didn't have it ready and told me it would be 90 minutes before it was filled. I went back after 90 minutes only to be told it still wasn't ready and then they closed the whole pharmacy down for lunch break telling me the meds would be ready at 2:15. I waited in the store and at 2:15 things were still not ready! Finally at 3pm I was ready to leave. Once home it was discovered that the medicine needed an OTC item for delivery and not a single person at the pharmacy consulted me about that. If this had been a refill that might be understandable but I specifically related that this health issues was a brand new diagnosis. I am so dissatisfied and disgusted with the total experience at this pharmacy location in Red Oak, TX I wish I could give 0 stars.
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January 2024 by Shark Venom
Worst pharmacy in Texas. The incompetentcy is outstanding.
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January 2024 by Josiah Hammontree
Always understaffed, wait time 45 minutes standing in line.
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January 2024 by Kaydee Macc
I wish I could give no stars. They never have the meds in stock and there’s ALWAYS a drive through/pharmacy closure because they can’t keep a pharmacist on staff-very convenient for people who need their meds (sarcasm). I hate this location but believe it or not it’s better than the ones closer to me-Walgreens as an organization just needs to shut down.
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November 2023 by Thanew MzGrayc
No line but a small delay for the pharmacy. Professional service rendered
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November 2023 by Tiaara Gaut
Would do 0 stars if I could. This has got to be the most incompetently staffed location. Several times I’m told a medication is ready just for it not to be ready. Most recently was a RX called in October 23. Finally got around to picking it up 2 weeks later just to be told they haven’t filled it because they didn’t have the correct quantity in stock??? Why wasn’t this taken care of over the 14 DAYS between the RX being called in and me picking it up? Why was I told that it was in fact ready the day before pick up when I called?Each staff member is on a completely different page. You can call and speak to one and get a funky attitude and ask for someone else who has a decent attitude but no clue what’s going on.Unprofessional, incompetent, rude, slow, unreliable location. Don’t waste your time. Just drive a little further to a different location or choose a different pharmacy!!And FIRE the girl that answers the phone 90% of the time. Her attitude is ATROCIOUS!!
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November 2023 by Ashlyn Boston
Employees always have attitude.
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October 2023 by John Fugett
The worst Walgreens I've ever been to... the people in the pharmacy are incompetent slow and probly half retarded... definitely goin to CVS next time...
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October 2023 by Arlene Otero
Worst store in the DFW area. Have to wait 2 hours in line to get a prescription. Then I call today to get vaccines. They say they have them. Went to the store, wait in line and of course they don’t. Please do not go to this store. Horrible customer service.
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October 2023 by Lauryn Session
This pharmacy is absolutely horrible. I called on Tuesday to see if my sons heart medication was ready and I was told it would be ready Wednesday at 11am. So at 2pm we get there and they said the medication wasn’t ready. So we wait 30mins and are told to eh don’t have my son’s medicine. And today I was told that there was a problem with the order so we can’t get his medication today. And now I’m being told his medication will come sometime today or Monday the latest. But we shall see if that’s so. This medication isn’t just some antibiotic, this is to keep his heart stable where his life literally depends on this. And this pharmacy just cannot grasped that idea how import this is. You’d think after seeing how low of a rating they have that they would change the way they operate. Beyond ridiculous.
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September 2023 by Nathan S.
Poor customer service. My pharmacy closed and sent everyone to Walgreens. When I called my refill in, the guy didn't have a clue about it, so transferred me to a pharmacist. After holding for 20 minutes, I called back, complained, and ended up waiting another 20 to talk to someone who had to set me up. Got a text the next day at 1:12 that my prescription was ready. Arrived in the drive thru, waited a few minutes and was greeted with a sign that they were closed for lunch. Went inside and was told the same. Maybe stagger the break? Maybe help the people already in line before shutting down? First impression isn't good.
