CVS Health is providing coronavirus (COVID-19) testing services in select states, with lab testing and rapid testing options available. The testing is limited to eligible individuals, and minors under 16 must be accompanied by an adult. High demand may cause delays in lab test results. Customers have generally had positive experiences at CVS locations. The staff is described as polite, professional, and helpful. Employees like Solitare and Hollie have gone above and beyond to assist customers, such as helping with gift card selections and ensuring accurate checkout. The pharmacy services are also praised, although long lines can be a challenge at times. One customer had a positive experience at the CVS in Red Oak, where the staff member Damian provided excellent customer service, answering questions, locating items, and exceeding the customer's expectations. In contrast, another customer had a negative experience at a different CVS Pharmacy location. Overall, CVS Health appears to be providing a range of healthcare services, including COVID-19 testing and pharmacy services, with generally positive feedback from customers regarding the staff and their experiences.
Very disappointing. I called the pharmacy at 1:30p and confirmed medication for a sick family member was ready for pickup. I arrived at 1:40p and was told the entire pharmacy was closed for lunch and they will be back at 2p. Meanwhile there are several pharmacy workers still moving around and working behind a lowered burglary... read full comment
July 2024
I needed some pictures printed pretty quick and I called to see if that was possible. Dustin helped me over the phone and was very kind and attentive. He was able to print my photos super quick and had them ready for me when I walked in. Dustin really took care of me, and had such great customer service!! thanks Dustin!!
May 2024
Waited in line 30 minutes just for a drop off. They told me 2 hours, showed up 2 and a half hours later, waited in line again. Still not ready.
Come back 30 minutes later to wait in line again. Was told that I have to come into the store. 4 times waiting in line, just sell me my medication!!!!!
