Wood County Electric Cooperative Inc.

Community Services/Non-Profits
Hours: Wood County Electric Cooperative Inc. is a local utility provider that has been serving the community for over a decade. The reviews paint a mixed picture of the company's performance, with some customers expressing satisfaction with their service, while others have encountered challenges. Several customers appreciate the company's quick response to power outages, with one customer noting that their power was restored within an hour during a storm, and another praising the exceptional turnaround time when a bird caused an outage. The company's affordable rates are also highlighted as a positive. However, some customers have raised concerns about recent changes within the organization. They report encountering "gatekeepers" who are perceived as guarded and unwilling to provide timely assistance, with one customer expressing frustration at the delay in receiving a callback, which they claim can take up to 15 days. Additionally, some customers have experienced a significant increase in their bills, which they feel is unwarranted. Despite these issues, the overall sentiment towards Wood County Electric Cooperative Inc. is generally positive, with one customer describing the company as "absolutely amazing" in comparison to their previous provider. The hardworking linemen are also praised for their exceptional efforts in restoring power during outages. In summary, Wood County Electric Cooperative Inc. appears to be a mixed bag, with both positive and negative experiences reported by customers. While the company excels in some areas, such as quick response to outages and affordable rates, there are concerns about recent changes in customer service and the impact on billing.

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1. Quitman, Texas