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July 2023 by Lorie Sadler
i would love to thank the Quinlan Funeral Home for the respect shown during the process of taking Stephanie to the next chapter of her life. Her 15 year old daughter, Madison, noticed the respect (and the rest of the family also) shown for her mom, which brought tears to her eyes and then to everyone else’s. She commented on the fact that they laid her so gently and then covered her up with a very nice blanket and folded the cover down under her chin, and they didn’t rush. I believe the way he made sure the blanket was folded off her moms face and folded neatly under her chin is a picture she’ll carry for a long time, i know i will Thank y’all again for making this part of the process a memorable moment for us all.
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August 2022 by Berni Lynn-Fischer
Quinlan Funeral Home was very easy to work with. Every staff member who either met with me or contacted me by phone or text was courteous and professional. During times of grief we all react differently. I, for one, prefer simple and straightforward. Nothing was pushed on me. The help I received was outstanding. Thank you, to all the staff
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August 2022 by Susan Richison
Best funeral home in Quinlan, Texas. The staff is superb. They made my experience with them easy and painless in my time of need. Excellent 10+ rating.
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August 2021 by John Fair
Customer Please Be Aware!My father in law passed away and this was the funeral home he wanted used. Here is a break down of our experience.1. Initial Interview - The lady handling arrangements asked the wife of the deceased who her husband was as to which she had to say the one that is dead.2. Slide show and Obituary - The slide show of pictures was supposed to be included in the funeral package we purchased. They did not create the slide show and one of the sons was left doing it. The Obituary was full of spelling errors, grammar errors and the dates were not correct. The obituary had to be written by the daughter in law of the deceased.3. During the Funeral - During the Funeral the funeral ladies phone rang continuously and she would not put it on vibrate or silent. This disrupted the entire service.4. Stationary - We had to make them correct the family book three times as they kept leaving off sons, daughters and/or spelling their names wrong. We even put post it notes in the book with proper names and exactly where they should go. When we received the final product the Wife of the Deceased was not even listed, and the second oldest son was written with the wrong last name. They had to be asked twice to fix the program due to missing people. On the day of the funeral they had left off one of the sons. When it was brought the lady managing the funeral's attention. Her response was a question of if we gave her the correct information.5. Visitation - We asked if they could move my father in laws body up a bit in the casket as he was crammed down pretty far. They agreed, but started moving his body in front of everyone. We asked them to let us all leave the chapel and then they could do it. Right before visitation the lady managing the service informed us that they did not want us to go to the grave side after the funeral the next day due to it being a small area. We informed her that we would be going to the graveside and having a service as discussed. They argued with us about and then said well only immediate family can come of no more than 10 people. We agreed on that. When we went to the graveside. The road was fine as I drove my Hyndai Sonata down it, and people were able to get in and out no problem.6. Graveside Service - This was the worst part of the whole experience. When we got to the graveside. The did not have it set up to with the hydraulic lift that lowers the casket in the ground. They asked the pallbearers of to help push the casket to the grave and we had to lower the casket into a Polymer Vault that we had paid extra for. The funeral home sealed the Vault and while trying to lower the vault into the ground, they broke the lid and ruined the vault. The funeral home had not informed the grave side crew to bring the correct equipment for this vault. The two sons stayed out at the grave side until they funeral home could deliver a Steel Vault from Sulphur Springs.7. The only thing that we would even say was descent about their service was that the Body was actually delivered to the Church on time.With the lack of customer service, no attention to detail, not delivering what is promised and non professionalism. Please use caution if you are looking to use this company for your funeral needs.
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August 2021 by Yamileth Cedillos
If I could, I would give them 10 stars. Since the beginning they were extremely helpful with everything and met all of my family's & I's needs 100 percent. They were so kind to us in this moment of hardship and made everything so much easier. Their smiles made us feel better about everything going on, and they all work well together in order to be a great team. They were very clean, organized, and welcoming. I really appreciated everything that they did for us because they went above & beyond to make sure we were satisfied with everything. I would definitely recommend this funeral home if necessary. Their services really did a lot for us. God bless them all.- Martha Cedillos & Bernal Family
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August 2019 by Lorinda Payne
Good invierment made it easier to deal with the sad day
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August 2019 by Charolette Bishop White
If you respect your love ones do not lay them to rest at this funeral home. They have graves standing in ankle deep water, they break things on the graves and will not replace it and it was overgrown and in disarray on Memorial day. I felt so bad for all the loved ones buried ther . So...if you want those gone before us to be respected do not use this place. They even buried someone on top of my baby's grave and said that I was wrong on where her grave was but I have photos to prove where her grave was but i dont have the emotional ability to fight i . But I have the photos if anyone needs to see them.
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August 2019 by Anita Welch
If I could give no stats I would. They picked my dad up from Baylor in Irving on May the 12th and he was suppose to b cremated so I call today on the 20th of May to find out My dad is still up there. They said they were waiting on a Dr to sign death certificate. My problem is why did no one from the funeral home call and let the family know that it had not been done? If I had not called this morning to see when his ashes would be back I still would not have known he was still there. The person I talked to at the funeral home sounded lime it was no big deal well it is to me cause it's my dad and I'm sure it would have been to them too if it had been one of their family members!
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August 2018 by Thomas Sims
We had my mother's funeral there, which is something that nobody wants to have but I must say that the people that work here are amazing they went up and Beyond what you would expect to accommodate us. Normally they do not have funerals on Sunday but due to the circumstances they made an exception and did it for us. Anything that we asked or needed was taken care of. Once again I would like to say to everyone that works there thank you so very much for a wonderful and very beautiful job...
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August 2017 by Theresa Artigue
My mothers funeral was here and the staff was amazing.
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August 2017 by Brodie Thurston
We had our son cremated, and when we went to pick up his remains jaime assured me that everything would be ready by 3pm. When we got there his remains hadn't been put in his urn yet. Jaime did not relay to the other employees that we were coming to pick our son up. We left and came back an hr later and everything was ready. We had ordered a dog tag necklace with his hand print on it and that was supposed to take 4-6 weeks. I called 6 weeks later and it still wasn't done. Called again at 8 weeks and still not done. I demanded they check to see what was going on and received a call back saying that the order had "got lost" Jaime is the daughter of the owners and screwed everything up. After someone looses a loved one, the last thing they want to do is run around chasing people for something they paid $200 for. I hope I never have to use a funeral home again, but if I do I will NEVER use quinlan funeral home again!!
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January 2017 by Danny W. Jarvill
Awesome service for Danny Mason.. My prayers and thoughts go out to Cindy Mason.
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August 2016 by Jazmyne Girk
My mother's funeral was there yesterday. On Sunday, my sister and I went in to see her after they transported her from Nebraska to Texas. They drove and transported Mother because they wanted that personal touch. I noticed Mother's ring missing. Bill sprung into action making phone calls till it was found. They are very personable making you feel at ease and trying to ease your pain.
