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November 2023 by amy mcallister
John and Michael were awesome and helpful! The store was so clean and nice. While we waited for them to process our order we sat in the massage chairs and they gave us a demo of the chair. Very tempting so be prepared to sit in the most comfortable chair imaginable! They were great salesman not pushy like other places we’ve been!
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November 2023 by Kristin White
This location provided me an outstanding customer service experience! The sleep expert I worked with Michael, was not only an expert but a joy to work with. All the direction and advice given to me has transformed my sleep in a way I never could have imagined. I went from tossing and turning, waking up in pain and agony, with little to no sleep to waking up refreshed and energized ready to start my day. You will not be disappointed shopping at this location as it is also clean and inviting. I am extremely satisfied with my investment in my sleep journey!!
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November 2023 by Jerae Fields
My experience was amazing! John was very kind and helpful. There was no pressure for me to buy something (as other places may do). This was the best experience I have had yet!
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October 2023 by Robin Clayborn
Daniel was very knowledgeable and accommodating. We were able to quickly try several mattresses and find just the right one for us. The process was efficient and we were on our way in no time. It’s great knowing we will have our new mattress system installed in just a few days.
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September 2023 by Kathy Miltenberger
Daniel was absolutely wonderful! Professional and friendly, not pushy. Willing to answer all my questions. I really went in to just look around and ended up buying!
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September 2023 by Cynthia H
Went in. Helped but not pressured to buy a mattress. Chose the one I wanted. Paid and set up delivery. Got out. Simple. Easy. Efficient. Love Mattress Firm!
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September 2023 by Michel Odle
Markus is professional and knowledgeable. No high pressure. We purchased 2 mattresses here. Very happy with the high level of service we received.
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August 2023 by Joyce Dean-Wolf
Let me start by saying this… so grateful there is a Mattress Firm in Prosper. Did not have to go far at all for fantastic service Travis, thank you for a very positive experience for all of your knowledge and top notch customer service I would highly recommend Gates of Prosper Mattress Firm.
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August 2023 by Brittany Pearson
Travis done an amazing job. He made sure he showed us different options and care about the customer needs. Highly recommend this store and ask for Travis.
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August 2023 by Cathy Sutherland
Fantastic customer service! Went above and beyond for us. Repeat customers. Their guarantees are fantastic and they stand behind them. Can’t go wrong buying a mattress from them.
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August 2023 by Maritza Oviedo
Overall great experience. Travis took care of all our needs. He has excellent knowledge of his products as well as excellent people skills. I would highly recommend this location and while you’re there ask for Travis, you won’t be disappointed.
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July 2023 by Brett Autrey
I was very impressed with the knowledge of Travis at the location I did business with. Their selection, the patient and solid selling process as a rare experience in buying any type of home furniture related item. I will definitely be back in a few months to buy another mattress from Travis.
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July 2023 by Tarice Griggs
Travis provided great customer service! He was very patient and knowledgeable regarding all of the product.
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July 2023 by jennifer freeman
We had a great experience shopping at mattress firm. Travis was very informative and patient especially since it was close to closing time . He took his time with us and wasn’t in a rush. This was one of the best experiences I have ever had in purchasing a mattress and will definitely refer family and friends to come here.
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June 2023 by Aditya Mane
Travis store manager helped me to buy Serta i-series Hybrid Firm mattress. Service was excellent and Travis went out of his way to help me.
