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February 2024 by J A
get that guy who calls himself a manager out of there. Either he is the problem there or if he is the owner acting like a manager, he has no clue on how to operate a service business. This place ranks high treating their customers like they are trash.
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February 2024 by Alan C.
Terrible place to get donuts . No glaze on donuts . Way more expensive than other donut shops . Staff was not friendly at all ... Last time I spend a dollar at this place
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January 2024 by Wilfredo M.
Everyday they are out of the monster enegry drink and still have that advertised. Its a digital menu take it off if you dont have it. Whats the use
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January 2024 by Don K.
Stay away from this Dunkin'. Latest experience on Sunday was awful!!! Can you believe they serve left over STALE donuts!! Their jelly donuts and sour cream were clearly left over from the previous day, they were dried out and hard!!! Their creme filled (vanilla and chocolate) had NO filling, just the little squiggle where the filling is supposed to be inserted! Then when you get home and open the box you see that they didn't give us what we asked for. I guess the help can't hear. They raised their prices and sell you the worse possible donuts ever. Daylight Donuts just down Frontier is far better than this place, plus the shop at Coit and 380 is excellant, along with Donut Bliss on 380. There are plenty of other good donut shops in Prosper these days, save your money and avoid this DD at all means!!!
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January 2024 by Aisha Kalia
Half the time donuts are hard and not fresh. Not sure if they are selling from day before or what but they are definitely not fresh!
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January 2024 by Ashley
Whoever the young short haired girl working the register this morning was extremely unpleasant. Multiple of us in line were shocked how she spoke to people and would make eye contact. She repeated our order 3 times and it was completely wrong. Ordered 2 avocado toast, got 1. Ordered 2 drinks the same exact way, got 1 right and 1 completely wrong. Was rushing so couldn’t have them make the rest of our stuff. Please tell your employees to be approachable and slow down to make sure your customers orders are correct.
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December 2023 by Isabelle Duggen
What a stale taste (literally and figuratively) this place has left in my mouth… all I can say is I am glad a Starbucks opened up nearby so I don’t need to rely on this place to do anything right!I order through the app, got our drinks and realized when I took a sip of whatever it is they made me (was meant to be an iced latte), half of my drink was literally missing. No cream, mostly ice sitting in a pale almost white drink that tasted like milk and dishwater.So I took it back in and asked where the rest of my drink was and why could I not taste coffee at all. I was told, hold on to your seats, that ‘iced lattes don’t have that much coffee in them and I shouldn’t be able to taste it’…. I about laughed in this girls face and when I argued that AND the fact that they made my drink wrong, she argued with me about it. Absolutely no concept of customer service and absolutely no care that they had made my drink wrong.THEN to top it all off the girl with the attitude goes back to make my drink again and proceeds to talk about me, in front of me and other customers with another male employee who was in the very back.I don’t know who manages this location and wouldn’t know because they conveniently weren’t there that day, or the day after when I tried to call to complain, but you need to re-teach your children working there on basic customer service skills, and the basic 101 of coffee making. Telling a customer a coffee drink should not taste like coffee… Ha! Won’t be coming back here again!
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December 2023 by Animesh D
Quick service clean restaurant - drive thru is convenient and ample parking. Food taste great and warm. The drinks are accurate per the order.
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October 2023 by jay c
All i asked is to wipe the table for dine in as there were crumbs and they say we are busy so go away. Nothing is welcoming about this store, attitude is plain rude. Owner should seriously talk to their staff about how customer service works in food industry. Never going there again as customers are treated like dirt.
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October 2023 by P Ashwin
All I asked for was a decent cup of coffee. It was stale. And the attitude was like icing on the cake. The girl asked me if I needed her to brew me a fresh pot. No remorse no apology… good going, I’m never returning!
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October 2023 by Jamie Crosier
It's a Dunkin donuts. They were out of most of the things I wanted. But I finally found something I could eat. My Tai chi latte was cold. But it was clean and the restrooms were too. So typical Dunkin donuts.
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September 2023 by SSS KKK
The thin dark lady at taking and serving orders is rude. Visit time: Sep. 11, 2023, 5:50
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September 2023 by Mark Miller
The self ordering system sucks. There were donuts on display that were not on the screen. They told us just to order whatever and they would give us what we wanted. That didn't happened. They didn't even ask us.
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August 2023 by upasana Bhan
Placed my order online today morning. Those girls were very rude n unprofessional. Never going back again. They should learn how to treat their customers.
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August 2023 by Charlotte M.
This is the best dunkin' ever!!!!!! All of the servers are so sweet and patient! Everything is very clean, and also very welcoming!
