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April 2024 by Kraig C.
Had my tires rotated...the music they play in the waiting area is unbearable.. rap BS drove me crazy!
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April 2024 by David H.
Requested a tire pressure check and was told it was closed because of the rain. Didn't offer to pull me inside to fill the tires there. Could have done it myself just needed air Chuck. Terrible customer service.
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March 2024 by Christopher Brookshire
They are in a spot that is slightly out of the way so there was wait. And with less stress on the staff they had time to be more pleasant and helpful than other locations.
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March 2024 by Jose Mejia
Absolutely ridiculous!! Got an email yesterday that all 4 of my rims came in yesterday, called to confirm yesterday afternoon, and set an appointment for today and then get a phone call this morning that only 3 showed up!! This has been a painful process trying to get tires and rims!!
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March 2024 by rakesh bishnoi
Rating low because they don’t honor their tire warranty. Even after 10k on a 50k rated tire, they pointed out reasons why they can’t honor the warranty and because they had given me a $50 discount last time as part of a promotion, they can’t discount any more.Is that what warranty is ??? Discount ?
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March 2024 by Jason w rios
Amazing they was fast and helpful
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February 2024 by BrianDrums
Really not impressed with their customer service. Arrogant when talking about my tires. Offered an awful low ball mileage credit. Accused me and two other companies are not actually rotating my tires but just saying they did. Just highly unprofessional.
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February 2024 by Don S.
I've been going to the Discount Tire in Prosper, TX @ 380 and Coit for years. I've always had a great experience. Customer Service has always been top notch. This location gets very busy, so I make it a point to get there before opening, so as to be one of the first. Get in, get out. With that said, my experience this morning was even better. We had a cold front and the temps were in the high 20's. There were a number of folks standing outside waiting for them to open, with another 20 minutes to go. Michael S. came out around 7:40, and opened the store early, to get everyone inside to warm up. These guys are already headed into a long day of working in the cold, and opened early to get us warm. In a day where customer service is a rare thing, I was very impressed with the team at Discount Tire. I'll never go anywhere else for tires. Thanks Michael.
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February 2024 by John
Reasonable tires and good service
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February 2024 by Ian Au-Yeung
Great service and experience despite how busy they were.
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February 2024 by Timothy Vega
If you can go to a different location or another tire place do it. And Robert MS shouldn't be in the front . I'm just saying
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February 2024 by Justin Carroll
My tires had worn unevenly, and they got me credit for them when I bought new tires. It’s always busy, but they have a great attitude and they work hard. Thanks!!
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February 2024 by Gigi W.
Had a really good experience with Michael today . Nice helpful service . Got my tires done while I dropped it off and ready in a timely matter . Nothing but praise
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February 2024 by Dana Quinn
Had a wonderful experience and Michael was the best in helping me!
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February 2024 by Robert Melville
Well done Nick and Lorenzo on your efficient service ???