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November 2024 by Eliel M.
If you want to be apart of a cash grab this is the place for you. All they care about is making money and finding the next up-charge they can bill you for. For many years I would go to other primary care once a year but somehow since starting here appointments every 6 months are required in order to refill my prescription and they will keep your medication hostage unless you meet the 6 month requirement. So I caved in and made an appointment for a physical and confirmed if this would fulfill the requirement for my medication for at least 6 months. Their reply was that asking about absolutely anything else including medications would turn it into an office visit that I'd be charged for additionally. Even though a physical would include the same exact labs to be done and would not change the less than five minute conversation with the doctor.
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September 2024 by Ejaz rao
I had a disappointing experience with the receptionist at this office. Her behavior was incredibly rude, and it was evident that she had little to no knowledge of customer service. From the moment I arrived, I felt unwelcome and disregarded, which is the last thing you want when visiting a doctor's office. It's no surprise to me now that this place has a 3.3-star rating. The lack of professionalism at the front desk is a serious issue that needs immediate attention. Proper training is essential for anyone in a role that involves interacting with patients, especially in a healthcare setting where respect and courtesy should be a priority. Patients deserve to be treated with kindness and respect, and unfortunately, that was not my experience here.
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September 2024 by Jim Booth
Baylor, Scott and White primary care in Prosper,TX is the place to be if you want an efficient and thorough health care provider. Especially Dr Trang Cung! She has been my primary doctor for over 4 years and she really cares about maintaining your health. She is a great listener and if she can not treat your issues, she will recommend a specialist that will. My wife and I have chosen Baylor Scott and White for over 20 years without any regrets. They Rock!
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September 2024 by Steven Schildt
Dr. Overn was easy to talk to, straight to the point, and efficient.
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September 2024 by Applnella Jackson
Baylor Scott & White in Prosper is where l get my primary care with Dr. Maria Thrall and her nurse they are some of the best doctor and nurse. Dr. Thrall is the first female doctor l have ever had in my 66 years of age and l am very please to have her as my doctor and my daugther, and grandchildren doctor aswell. Dr. Thrall attends to all our medical needs even if she has to refer you out to a specialists they are the best.
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September 2024 by Carole Roberts
Great place and customer service.
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September 2024 by Craig Watkins
Very good and I love my caregivers at Dr Overn’s office
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September 2024 by Georgette Brewer
Staff is always pleasant, Dr Thrall is amazing.
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September 2024 by Ana Unda
Excellent service. My primary care doctor, nurses, and other members are knowledgeable and kind. I appreciate their responsiveness to health questions or concerns l have had. The overall service is wonderful.
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September 2024 by Lynda Casey
Couldn’t be happier with the care from the staff and Kimberly.
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August 2024 by vamshi kutumbaka
Good care
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August 2024 by Ali Hirani
Very quick and easy appointments and dr is always on time and takes lots of time to understand what I want and makes the right decision
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August 2024 by Javier Irizarry
Excellent medical services.
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August 2024 by Diego Ordonez
Doctor Overn is the best doctor ever! Also his staff is great
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August 2024 by Rasail Shehadeh
A nurse named Jackie is the worst nurse I have ever encountered. When I arrived 15 minutes late, she refused to allow me to enter my appointment and reported me as being 20 minutes late. She refused to show me the policy and raised her voice in front of other patients, the untrained nurse and the other nurses working with her. In my experience in the medical field for more than 20 years, no nurse or provider has ever refused to see a patient.
