Auto Repair in Prosper, TX

“Quite simply the best experience I’ve had at service center. Fast, honest, great value and fantastic guys to boot. I cannot recommend highly enough. Make them your first call, you will not regret!”

“We are highly satisfied with the service and the prompt updates that they communicated and shared honest information with us in order to make the necessary repairs our car required. This is our second time using their services and will proudly recommend them to everyone.”

“Chris helped to replace the timing belt on my Honda Odyssey. His fee beat dealer's price greatly and the work quality is great. My van has been running for more than 4,000 miles and the engine runs smoothly. Chris is the best auto technician in DFW.”

“I have brought both of my vehicles here and have not been disappointed by the services that were provided. William and Mateo are both kind and very knowledgeable when it comes to vehicles. They were fast and extremely reasonable with prices as well. I would highly recommend this shop to anyone that is looking for any kind of repairs that are needed to be done. Thank you both for getting me safely back on the road each time, you guys are awesome!!”

“My Tesla Model 3 was experiencing squealing coming from the front wheels. Since it has 100k miles, I figured it was time for brakes. Bryan, the manager, took the car and said he would take a look. After an hour he called me and said the brakes were just fine, but since I use regeneration to stop, the brakes were likely not being used enough. I was really not expecting that level of honesty and integrity- I left the shop saying I needed new brakes and he could have easily put new pads and I would not have been any the wiser. Instead, he took 10 minutes to give me some ideas on how I can turn off the regen occasionally to keep the rotors and pads clean and free of rust. Will definitely be taking my other gas car there as it WILL need brakes soon.”

“Got service here for first time, normally I go to different location. Weston did great job following up with me about my service plan from another dealer and providing updates. Also, mention it would take long for a recall so expectations were set. Will be doing my Supras service here from now on”

“We drove over an hour to this dealership to go through the Costco Auto Program and it was well worth it. We planned out and found my car through the phone and e-mail. And when my car arrive on the lot, I drove out there to trade-in my old car for a new RAV4 Hybrid. Since it was late and there were 2 customers in front of us, waiting for the final step with the finance department, our salesman (Edwin) ran and grabbed us dinner! Everyone was so sweet and nice. No haggling or pushing, just straightforward and doing what's best for the customer.”

“Esa and Leena and thomas are so friendly! From the time I got the quote to dealing with insurance to the day I picked up my finished vehicle, I felt very confident in their services. They went above and beyond to make sure I was taken care of and in less time than I had anticipated. Pricing was great! After the headache of a car accident, I am SO glad I chose to go with this shop. They made an otherwise dreadful situation very easy and painless. I would recommend these guys to anyone!”

“I drove an hour to this dealership because of the reviews I read. I passed two other Toyota Dealers on the way and I'm so glad I did. I knew I wanted a Toyota Tacoma but wasn't sure when I wanted to pull the trigger on buying one and which model I wanted. So, I stopped by just to look at the trucks on the lot and was surprised that no one bothered me (meaning sales people). Once I was ready, I walked to the front door and was greeted by David Maldonado. Well, the rest is history. David took such awesome care of me. Gave me a great price on my trade in and on the new truck. From David to the finance team and the ones who show you all the electronics it was the smoothest vehicle purchase I've ever made. If you're looking for a new Toyota make sure and check this place out and ask for David, you'll be well taken care of.”

“Great service and staff is extremely friendly. I went in to get a state inspection (i go to them for everything). Valvoline around the corner from my house is never able to give a state inspection or rotate your tires. Everyone from the front desk to the shop are extremely friendly.”

“LOOK NO FURTHER THANK KWIK KAR PROSPER!!! I walked in today around 2:30 ish and I’m typing this at 3:15, with a fresh oil change! I was warmly greeted by Kody and Richard, who promptly answered my questions regarding said oil change. They were both so kind and professional and treat you as if they’ve known you for years. The atmosphere was nice and relaxing, the customer service was Awesome, and along with the Kwikest oil change I’ve ever gotten, I also got some great conversation. 10/10! This will be my new consistent auto shop! If you’re looking for high-quality, quick, affordable service and people who make a mundane task a pleasant one, look no further than Kwik Kar Prosper! Thank you so much Kody and Richard!!!!”

“Got 4 new tires installed in an hour in May. Now I'm back today with a nail in my tire, Walter and team got me in and repaired tire road hazard warranty ?Thank you”

“When I tell you that Quinn made it happen for me, mannn all I was gonna do is go just SEE the car and test it out….shoot the Acura TLX A-SPEC ended in MY DRIVEWAY IN 3hrs ?? PLEASE GO SEE QUINN HE WILLL TAKE CARE OF YOU AND GIVE YOU THE BEST DEAL POSSIBLE!!!”

“Just for a bit of background info:
I took my car to the K AVE location at the end of May for a basic oil change which ended up being $200+ due to a rounded out oil plug that they had to replace however, they had my car from 3:30-close and didn’t even touch it. I told them I lived 20 minutes away and if they needed me to pick it up early to call me. They waited until 2 min before closing to call and tell me they would get to it in the morning. When I got there in the morning they were rude about the fact they had to replace the part and acted like I was lucky they could even get it for me. The guy who worked on my car didn't even look like he worked there—he had no name tag or firestone uniform on and when I got in my car it wouldn't turn on. He said all he did was an oil change and so he couldn't have done anything to my battery which was suspicious because right after that he said he unplugged the battery as a safety hazard? He conveniently had his personal vehicle parked right next to mine which allowed him to jump start my car, but I had to sit there letting it charge for 30 minutes before I could leave and he told me not to turn it off for as long as I could manage??? Right away other sensors start going off including my coolant light. I called back and asked why this wasn’t included in the oil change as it says on their website liquids are checked in the process. They said coolant wasn't included and if i wanted them to do anything about it they would have to do a full coolant flush to see if there were any leaks and then they would replace my coolant for me. Odd because anywhere else I've ever had an oil change they've checked and refilled my coolant?
I brought it to BMW and they topped it off for me for free but mentioned I had a little bit of an oil leak. I called the K Ave firestone again and they denied causing any issues with my car including the battery and oil leak.
I drove into Dallas that night and not only did my coolant light go off again, but so did my oil levels light, and a warning saying my drivetrain was malfunctioning. Feeling out of options, I tried to put more oil in my car myself, but the cap was so tight I couldn't get it off! The next day when I tried to start my car to go to work it started knocking and it sounded terrible! I immediately turned it off and called firestone on preston which redirected and referred me to the Prosper location where I received amazing care and professionalism. They paid for a tow truck to pick up my vehicle, and after I talked to Jeff and Rick they decided to help take care of the problems that were caused by the K Avenue location. Being a woman I was terrified to try and advocate for not only myself but my car. They were so patient and kind to me. They listened to everything I said and fixed both my battery and the oil issue. Unfortunately the coolant warning is still freaking out but I'm honestly just so grateful for their hard work and compassion for their customers. I will 100% be coming back to this firestone location regardless of proximity to where I live because these guys genuinely care.”