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March 2024 by Zakia Mckoy
The staff for the most part has good customer service. However, today I ordered a kolache and it was definitely not done. The bread was still doughy and chewy. The hotdog was soft and undercooked. Didn’t find out until I reached home. Really gross to bite into.
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February 2024 by Cruz Gutierrez
Cold kolache like freezer cold. I always go here but this is the 3 time they do bad and always no
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December 2023 by Keila Martinez
Horrible experience today. I sat on drive thru from 6:30 - 6:55 for the girl to finally acknowledge my existence. Said they were closed but what did I want to order. They were “out of everything” just a drink. It’s always something with this place.
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December 2023 by Derin Adeola
I was at the window last night dec 27th 2023 around 7pm to buy donuts. They were out of most donuts as expected. She ran through what they had left and I had no idea what they were so I asked if I could see them. It was okay if she said no ... but instead she yelled "YOU ARE NOT ABOUT TO WASTE MY WINDOW TIME!" .. I drove off in shock... I wasn't about to get into an altercation with her. I wish I got her name .
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December 2023 by Dany Franco
I originally visited to acquire two donuts, I walked out with a dozen. I was greeted by Ariel, who appears to be extremely passionate and tremendously helpful as well as nice overall. The customer service made it a great experience and I was so content as I have just moved to the area and will definitely be coming back. Thank you!
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December 2023 by Solomon Solis
Ordered my drinks on the app for drive thru pickup - drinks were ready quickly, tasted great, and had a pleasant experience with team member working the drive thru. Was my first time to this location and will def return.
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December 2023 by Titon Zaman
The only reason I am giving 5 stars are for the noon/evening crews , you guys are the best ..early morning crews not so good , for the second time morning guys ruined my whole day with served me burnt bagels and burnt
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December 2023 by Sarina Smith
I’ve frequented Dunkin’ the last several years and was so excited when they were opening one in Princeton. Unfortunately this location continues to disappoint. They often have menu items not available on the app so it makes it hard to preorder. It’s a hit or miss with coffee. Sometimes it’s made how you ordered, other times it’s terrible. Their donuts are not very good compared to other dunkins I’ve been to. One afternoon they told me they were out of all creamers, and their kitchen wasn’t open for making hot foods. I’ve never had issues with customer service but their food and drink quality is not good.
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November 2023 by April Oswalt
They were almost out of donuts at 9 am. They were out of bagels to make a sandwich. Then they burned the only thing we ordered. Got home took a bite and husband took it back for a refund. Ridiculous that they couldn’t do one thing right. Normally they are better but lack of concern for situation amazed us.
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November 2023 by mya d
i filed alot of complaints , but my main complaint is the manager that works at this location . Jaiman is his name , i don’t feel okay eating at this location due to seeing him coughing over food and drinks and not being sanitary AT ALL!!!!!
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November 2023 by Mya Dixon
do not apply here or put your time n money here , the manager jaiman is very disrespectful to his employees and doesn’t know how to treat costumers, and has a very bitter personality . yelling and snatching drinks out of employees hands if their not right is unacceptable , he has no respect for anyone that comes in. Not to mention their donuts are very dry. I don’t think he deserve a job in customer service if he’s very misogynistic as well , save your mental health and DO NOT APPLY HERE !!!!!
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October 2023 by Skylar Saldivar
Pretty disappointing experience every time I have visited this location. The staff is extremely rude and unprofessional - they consistently act as though it is an inconvenience that you decided to give Dunkin business. If you’re a cranky person in the morning, maybe don’t take a job at a coffee/donut shop. My family members and I have had multiple negative experiences here - I wish a competitor was in its place!
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October 2023 by Chai Maistry
Given that Dunkin' is a chain I definitely expected a more. I was initially hesitant to even try this Dunkin' due to the poor reviews. I figured that my seemingly simple order would be fairly difficult to mess up. My order: Half dozen donuts and jelly munchkins. The donuts were kind of just thrown into a bag and all the icing got stuck to the inside of the bag, the icing wasn't set so it created a mess. The 10 munchkins were given to me in a really small paper bag, they all ended up rolling out of the bag onto the car floor. Also, NONE of the munchkins were jelly filled.I would have excused all of this if this location was extremely busy but I was the only person in the drive-through. This establishment is pathetic.
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October 2023 by Susy Villa
They are quick and always make my coffee the right way. The staff is always nice. Great
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September 2023 by Hzzl Premium
Donuts are almost stale, way over priced for quality. Much better mom and pop donut shops in Princeton!