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February 2024 by Emily Lewis
Nobody talked to me about my prescription, they didn’t take my GoodRX, and charged me easily double what I could have paid anywhere else. Overall a terrible experience.
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January 2024 by Ghost
Used to love this place til Walgreens took it over. Now the drive thru is closed most of the time and can't pick up meds. Way to go. EDIT - Drive through closed again even after speaking to the lady in charge. Called and said I would be moving my prescriptions to family pharmacy and she said "good".
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September 2023 by Joyce Shadden
They are so kind and helpful!
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September 2023 by Edith Owens
I also get this place a zero they are very rude God for bid you need a prescription fast because you are not getting at no way I turned in six prescriptions and they text me finally after two days telling me they had for ready. I am tired of making trips up there to pick up my medication’s and I’m tired of them not being filled in a fashionable manner. This is not right nobody else runs a pharmacy like this and yes they are very rude and hateful. God forbid you need to get through to them and telephone because that is not happening most of the time they pick it up and hang up on you. This is all true.
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July 2023 by Scott & Amy Sterling
Very rude, unorganized, slow as can be. They had a different guy working the place and it was great. Now it is the worst ever
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June 2023 by Scott Sterling
Very rude, unorganized, slow as can be. They had a different guy working the place and it was great. Now it is the worst ever
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June 2023 by Rachel Jarrett
Everyone there is great and Pat is awesome!!!!!!
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April 2023 by Cathy Tol
They deserve a 0 !! Do not go here !!!! Very rude, unorganized, never have anything filled on time !! For someone who has depression, anxiety, mental illness.. the pharmacist male is very mean to me. When I asked what's going on they said that they have problems with staff. As soon as I get a chance I'll be moving to a better pharmacy. When STEVE and MARYLYNE was there things ran so smoothly. They were so kind and ran the pharmacy like no other pharmacy in the world !! Don't go here now. It's very disappointing. ???
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November 2022 by Bruce K.
I've been using them for quite sometime until recently... I went to the dental surgeon and when I left I was in some crazy tooth pain. I had the drugs called in and I was on my way. I called them and asked if they would fill it immediately. I called back pulling my hair out in tooth pain and the SOB made me wait 3 hours!! My new pharmacy is across the street...
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October 2022 by Ashley
No communication skills at all. Called at 9 to see if my prescription had been filled because it hadn’t been long since I left the doc and I’m sick, throwing up trying get nauseous medication and didn’t want to waste a trip. They said no it’ll be ready around 2. Okay go there 3:30 “oh, it won’t be in tell tomorrow”. Okay, call to get it transferred, all they had to do was back it out of the system so another brookshires could pull it, but instead they just deleted the entire prescription from the system. I’ve worked in a pharmacy it’s not that hard of a process. If I thought reporting their customer service would do any good, I’d try it but they’ve wasted enough of my time today. I’m not local but wouldn’t use this place if I was and won’t again passing through.
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October 2022 by Jason Lanier B.
I'll start off by saying that everyone in the pharmacy is great and friendly. The ONLY reason for the 1 star is a woman who works there named "Pat"! Pat is routinely Rude and completely incompetent to be working in a pharmacy, or in any retail setting, not only because of her negative attitude, but because she truly has no clue how to do the job. Every time myself or my wife has to ask her Anything, she will sigh like she is annoyed, or simply say, "I don't know". I dread calling the pharmacy because if she answers the phone I know it will always be some kind of ordeal. Today was the straw that broke the camel's back. I called and had to ask her a question about a prescription. She didn't listen. I had to repeat it 4 separate times and she kept telling me the same thing...which was OBVIOUSLY Incorrect! I asked her a final time and she just sighed and annoyed, said, "Well, I don't know"! She didn't offer for me to speak to the Pharmacist or anyone else That DEFINITELY would know the answer! (Because they are actually Qualified for the job!). I finally asked to speak to the Pharmacist. She didn't reply to me at all, and then I heard her say, "This Guy is Having a Fit!" The clarify, I wasn't remotely having a fit. After she said that, then a few seconds went by and I was put on hold again. For the 5th time. I finally got through to the pharmacist on duty and not only was he able to answer my question, but he had the medication filled in less than a minute. I spent a total of 18 minutes on the phone today with them for a SIMPLE question. 16 minutes dealing with the rude and incompetent "Pat" 1 minute making a formal complaint about "Pat" 1 minute for the Pharmacist to fix the issue and answer my question. This was completely unnecessary and a huge waste of my time and energy having to deal with "Pat". 16 minutes of my time I can never get back! "Pat" has been rude to my wife and to me since she started working at Brookshire's Pharmacy. Rude, Incompetent and Exhausting to Deal With..."It's Pat!" Other than "Pat", nothing but compliments to Brookshire's Pharmacy. They are great and I never have had any Other problems while dealing with them. My advice would be to ask for someone else if you have to deal with "Pat", and then you shouldn't have any issues.
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September 2022 by Pat Rhyne
allways friendly staff , so glad to have a home town grocery store here in pottsboro
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June 2022 by Brandi Franklin
Always fast and friendly.
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February 2022 by Tamra Conditt
They are super nice and very efficient.
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January 2022 by T. Pool
I love this pharmacy. They are always very nice and helpful. I sometimes have alot of questions and they always take the time to answer them. They are always as quick as they can be. People don't realize how much time and things go into filling just 1 prescription. I appreciate they're hard work.From Air1 CJ's quote: "The world is full of nice people. If you can't find one, be one." ?