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March 2024 by Tyrell Britton
Just got an oil change there, asked for full synthetic oil! My sister called and set the appointment up and told them 3 times that I wanted full synthetic. Got synthetic blendAsked for a fuel filter got it changed but charged more in labor than the filter costs and took about 10 minutes to replace. The filter would cost me $78 if I bought I was charged $142Asked for Air filter got that done and charged almost as much in labor as the filter costs, the filter would cost me $38 was charged $62I will NEVER do business with these ripoffs again!!!Update! I went in to discuss the overcharging and they see nothing wrong with the charges and think what they are doing is totally ok!!Walt and his management are Scams!! They do what they want and blame you for it!!!
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March 2024 by Jay Neitzel (Uncle Dragon)
We have serviced our vehicles multiple times here. I've never had a bad experience with them. Always friendly and knowledgeable. Service has always been fast. They ask you before doing anything additional and quote prices for additional labor and parts. I highly recommend and hope you have the same great experience as I have.
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February 2024 by As Mkf
Used to be terrific, now total lack of concern, blamed customer for their failure to inform, caused so much stress and overheating migraine began. And acted like they were the 'wronged'. Had great experience prior 4 years, don't know what happened.
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September 2023 by Rock Thurston
Pro service
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September 2023 by Michael Katie McKethan
If I could leave 0 star I would . This place is a joke. The 2 so called service advisors have no idea what they are doing . Don’t waste your time or money .
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August 2023 by Kathryn McKethan
If I could leave 0 star I would . This place is a joke. The 2 so called service advisors have no idea what they are doing . Don’t waste your time or money .
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August 2023 by L Myers
Walt is the best
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July 2023 by Mick Jobert
It’s hard to find a good honest mechanic shop and this is one of them!Services: Air & cabin filter replacement
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May 2023 by Chris May
Friendly staff, but service is slow and overpriced. Better options elsewhere.
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April 2023 by jim edward
Whenever this business first opened 5 years ago it really was about serving the needs of the customer. Since then, prices are now more than a dealership would charge not to mention the amount of time they take just to escalate the labor cost of your statement. Is there any honesty in business practices anymore?
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March 2023 by Alexander Folks
This place is ridiculously over priced I asked how much to change just the rear break pads and they ESTIMATED it at 420 and I went to another place and they charged me 80 so don’t go here
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January 2023 by David Lewis
Excellent place to have your car or truck repaired. Had a set of breaks put on my wife's 2004 Infiniti G35. They did a great job and on schedule. Shop is increadibly clean and well run. I highly recommend this shop.
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October 2022 by Carolyn McBride
Had to update my review. The place was great when it first opened, but now there is too long of a wait and has caused damage to our car just doing a simple oil change. Didn't go back for a while then recently went up there to see if they could take a quick look at my trucks ac but was told I would have to make an appointment just to look at it. (which was two weeks out). Meanwhile there were two guys just kicked back at the front desk and another polishing the garage floors....
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October 2022 by Steve Shepard
I've been bringing my vehicles to A and O for over 3 years. The NelsonsAre top shelf Christian people. TheirPrices are reasonable and they do quality work. I'm very glad to haveThem in Pottsboro.
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August 2022 by John Klein
I cannot recommend A&O Auto enough. Integrity is the name of their game & quality is their expertise. They are fair and thorough. I will NOT be taking any of my vehicles to any other mechanic. They have a new lifetime customer in the Klein family. Do yourself a favor and take your vehicles to these guys, you won't regret it. Big shout out to Kenny, Walt and Kerry.Services: Auto A/C replacement
