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July 2024 by Aesha Patel
If you are taking break from work and do your banking things never take that risk
Always they have long waiting and staffing issue
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July 2023 by TOBIAS TEXAS
Good service
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February 2023 by Bweet Bweets
The tellers are uninformed and in-experienced. Reviewers want to speak to how nice they are, but that does not cut it when the service needed done is not done. I have cashed many savings bonds at this branch, and each teller has a different take on how to proceed. One teller looked up the social security number printed on front of a bond and discovered it was not my number, BUT IT DOES NOT HAVE TO BE. That is why the person cashing the bond must put their social on the back where the bond says to if it is A different social number than the front. This particular teller was able to determine that the social number was not mine, by reviewing the computer about my parents (who are also listed on some of the bonds). The only reason she had this information is because my parents are/were clients of Wells Fargo. Researching security numbers is never the procedure for cashing these bonds. That is why the bond has a line on the back for a social number if it is different than the front. OTHER BANKS THAT MY PARENTS WERE NEVER A CLIENT WOULD NOT BE ABLE TO DO THIS, and they simply cash my bonds properly. This fact alone proves that the Portland Wells Fargo is WRONG. I called to complain, and the representative there told me they are doing due diligence. She obviously is in-experienced in these bonds. I have many bonds and have been cashing them at many banks for years. I have a variety of bonds. Some have my social, some my dad's, some my mom's. Some are co-owned, meaning the "signer" and the "owner" are listed on front of the bond. This means both are qualified to cash this bond, yet the bond can only have one social security number on the front. What is an un-educated teller to do with one of these??? No problem, I have three bank accounts (Wells, Chase & a credit union), so I don't need to deal with these clueless tellers. I can see the way this bank handles these bonds that they do not cash many, yet that is not an excuse. They need to be educated.
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November 2022 by A F
Fast friendly secure banking
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October 2022 by Jackie Perez
Great customer service.As soon as I walked in I was greeted with a smile and assisted. Sorry I didn't get the associates name but she was extremely helpful and got what I needed done without having to sit in an office. I was on vacation and lost my bank card.She assured me that all my concerns would not be a problem. She walked me through the steps in the Wells Fargo APP and all was taken care of in a matter of FIVE MINUTES!!ONCE AGAIN,GREAT CUSTOMER SERVICE
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October 2022 by Amanda Leigh
Fast friendly secure banking
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September 2022 by Maricela Cuica
Very bad customer service. Called to ask if they sold silver coins she said no and hang the phone..... very bad manners .
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November 2021 by Patricia nunez
Our business and personal banking has been exceptional at the Portland, Texas branch. We have banked with Wells Fargo for 25 plus years. We enjoy that this bank is small enough for us to know everyone by name and friendly smiles, like Leslie, Iris, Jen, Kat, Desi, Valexis, and of course Janiece, if I missed anybody else, I apologize for that. These are the lady's whom I mostly speak with. Thank you Wells Fargo for this friendly group.
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May 2021 by Raymond Lalgee
Friendly and courteous staff
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November 2020 by Serena Longo
Wonderful caring professional staff!
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June 2020 by Rodrick Hardeman
Rude no customer service waited 20 minutes to be told had to switch lanes need to be retrained just for her to tell me regardless that's in appropriate behavior
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April 2020 by Brianna H.
I actually despise Wells Fargo. Horrible customer service, and I feel so uncomfortable with these people- they make me feel extremely unwelcome. It was just an overall awful experience for me.
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January 2020 by Gilbert Salinas
I can't say much for Wells Fargo as a company, but the staff here is very friendly and courteous.
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November 2019 by quack quack
I actually despise Wells Fargo. Horrible customer service, and I feel so uncomfortable with these people- they make me feel extremely unwelcome. It was just an overall awful experience for me.
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December 2018 by Jesse Lee
Will never take personal responsibility for there mistakes, and will do what they want!!! They ruined my accounts more then Id like to remember and at the end, worried about my reputation, money, and sanity I told them to Fukoff. Believe me don't get caught up in their BullShht!! Save yourselves the trouble and go with a bank that will have your backs all the time and always resolves their mess-ups!!!
