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July 2024 by jordan trowbridge
Today I had a crisis, my phone stopped working for me. I came into the location and Adrianne helped me! She was so nice. She tried to get my phone back working, but we couldn’t get it to work. So she let me know about all the offers that were available, I highly recommend this location. Both her and the other gentlemen Logan, was so helpful! A huge thank you to the both of them.
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July 2024 by Celeste Boudreaux
My daughter went to get help with my husband's tablet. The associate, we think her name was Adriana, was impolite and rude. First, we were unable to switch the SIM cards on our own. She put the new SIM card in the new device. That was helpful. My daughter double- checked before she activated the new tablet that she would be able to get the pictures off the old tablet. She assured her we could as long as we had internet at home and we do. Then the associate threw away our old SIM card, WHAT!! Not yours to throw away ma'am. She gave no further help because she would have to charge us $40 to do anything because the tablet came with help with an 800 number. Ugh. OK, but I'm in the store right now and there are no other customers, are you busy or something?? I just thought it rude. By the way, we could not get the pictures off the tablet once home. Yet another trip to the store. Going back a few weeks when my husband and daughter first went to the store, Logan went to Adriana and asked for help getting them a $50 discount. Adriana was like, Why? Logan, politely replied, "They bought 3 phones, upgraded their plan, waited on the call center, AND, have been customers for 24 years, I think the least we can do is a $50 discount today." Adriana replied, "ok" or "Fine" and helped him make the adjustment. I'm sorry, do you not trust your co-workers? This would be a negative rating, is that an option?
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July 2024 by Cassondra Boudreaux
Logan greeted my father and I right away. My dad is not an easy man to please. Logan was patient, kind, and understanding. We managed to up-grade my dad out of the flip phone era. We added me to the plan and purchased 3 phones. Logan made sure we were given a discount after the Verizon call center messed up and cost us an extra hour because they couldn't activate a phone.
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April 2024 by Tee
Every time I come here, I get the run around. It's like they are totally disconnected from Verizon entirely! I would not recommend going here. Go to a real Verizon store instead or just call customer service direct. This place cannot help you with any Verizon orders or problems. Also, they have extra charges that you wouldn't otherwise get if you dealt directly through Verizon.
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March 2024 by bighalt1956
Got greeted as soon as I entered. Had a problem activating my device and Morgan went above and beyond to get me back working. Great customer service and friendly atmosphere.
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February 2024 by Patrick Lowry
Had bought a new phone cash in Beaumont. Was in Silsbe and went by Verizon in I have been a customer since before this rude female employee was born . Wanted to know why my blue tooth wouldn't pair. Very rudely told me I should go ask my doctor. I walked out but had to go back in and let her know.manager took up for her. Had I of treated a customer like back in the day at grocery store I would have been fired. Sad what this young generation is coming to. I always that when they get old they will have Heck to pay because it only gets worse. Went by Verizon in Beaumont later and found the problem
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August 2023 by Billie Scott
The person behind the counter was rude
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May 2023 by Chuck Montgomery
The Verizon store in Porter is closed down and emptied. Very unfortunate. I quite enjoyed having one there and it was the only Verizon store I’ve gone to for years.I don’t know why this location is listed as a Silsbee address, as the marker for it is actually in Porter.
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August 2022 by Steven Stout
Noah was super patient and helpful.
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August 2022 by R K
Helpful, not crowded
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August 2022 by Lyliann Garin
Jasmin was so amazing & very helpful!
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August 2022 by Sara Sanchez
Noah was friendly, patient, knowledgeable and answered every question we had. Thank you Noah!
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August 2022 by Alicia Rawlinson
Jasmin was amazing and helped us in a time crunch when my husband had to rush to work.
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August 2022 by Michael Wood
Great experience very knowledgeable young man
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August 2022 by Johan Gonzales
Recommend
