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March 2024 by lisa kenton
I don't know who delivered Sat the 16th March 2024 on pinewood dr Porter, but they backed into my driveway and left the packages at the end of my driveway! It had just rained and was wet! Not to mention it was easy for someone to grab it at the road! Not happy! It was a irreplaceable item! If I had not been watching it would have been ruined in the wet!
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March 2024 by Sarai Sosa
They did not redeliver my items after I followed the process .
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February 2024 by Very Very
Agree with all the comments. Don’t know who else to submit the complaint to so that something gets done. Our neighbors and myself most often than not, get other peoples packages in our parcel. Bad thing is that it says delivered when it technically is, but to the wrong person. Please train your staff to read!!!
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February 2024 by Kimberly McCoy
I’m very not pleased with USPS service. I had a package that was supposed to be delivered Monday January 9th. I get an update that stated it was sent to Porter. I stay in Humble!! I had to reopen a new case. USPS postal workers need to pay attention. Still waiting for an update because my package still shows to be at Porter facility as of yesterday at 08:10 am. I have been calling talking to different agents the only thing they can say is it at the facility being process. ?Which I see that. Humble post officestated I should receive my package today.
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January 2024 by Mu S
I have not received mailbox keys since last 3 months. You file s complaint with customer service then you get a case number then a phone call from local post office All scripted. FAKE SERVICENeeds thorough investigation!!
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December 2023 by H.G. A.
My mother-in-law shipped medication to my wife from Georgia. My mother-in-law paid $29 to ship Express with tracking. Not only was the shipment 1-day late, the mail woman scanned it "delivered" when in fact it was not delivered. We tracked her down, as she was getting ready to leave Mailbox Cluster #12. She stated that she serviced our mailbox cluster (#3) at the beginning of her route in the neighborhood, and she didn't deliver any packages to that Cluster, and that the delivery message is sent within 5 minutes of delivery. My wife informed her that she had just received the message 5 minutes ago. The mail lady said she had to finish her route, got in and drove off. I drove to the next cluster of mailboxes and she just kept saying to contact her supervisor, he would have to tell her where it is. When asked for his number, she said she could not give it and only provided the 800 number. The fact, based on the information she did provide, is that she scanned it and either put it in the wrong box at cluster 12, or she kept it. The 800 number is to a national call center. There is nothing anyone can do, and my wife is out of meds for a month...this is people's lives that you are messing with her, and telling me it's not your job, while it is in fact your job since you have misplaced the package. This was blatant disregard for a mistake that she made, and knew it, but could care less. I hind sight, I realized, she was the only one that could figure out where she placed the package based on her own timeline. This lady was wearing a shirt that read, "my skin color is not a weapon"...maybe she doesn't care about my wife's life because we are white?.?.? I got news, if people are treating you a certain way, it's probably not your skin color that's the reason...
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December 2023 by Mehdi Hosseinpour
I consistently choose this USPS store over others because of the outstanding service provided by its friendly and courteous staff. Unlike other all locations I've visited, the workers here are consistently nice and go above and beyond to solve customer problems, even during closing time. I appreciate the cleanliness and tidiness of the place, making it a welcoming environment. Thank you all for your helpfulness!
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December 2023 by rebecca howland
I am always missing checks and money everytime I expect them in the mail. Legit this has happened now 5 times in the last year. I have opened claim reports for half of those. One was even closed even though no one reached out to me. I actually went out of my way to make sure one of my jobs no longer sent me physical checks because this was such an issue. Of course I am missing another check as of a couple of days ago. I saw the mail lady there and asked her if she has seen it and she had an attitude with me. Not the first time she has snapped at me. One time I literally wished her a good morning and she immediately told me she wasn't going to go dig through her truck to find my mail and all I was doing was saying hello??? I wanted nothing, was just checking my box. Anyway, she didn't even try to remotely look for my lost mail when I approached her this time and said what you have is what I have. So whatever maybe it's not her fault but I am still missing a check and this should not be happening this often, especially when I get all my other mail. Makes me think that they are personally withholding it, which is terrible considering that we live paycheck to paycheck and if I have a check that's a week late, it means I have late fees for my bills. Maybe I should start sending the fees to the post office from here on out. Not that they would do anything because they clearly don't care, but they honestly need to do better.
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December 2023 by carlos olvera
By far, the worst. This is the 4rd time in 3 yrs that, I get a delivery complete email from a purchase ive made, to then going to the mail box and not receiving anything, I'm not sure if the delivery person is on drugs or what, but I've also get other ppls mail. I just wonder how much mail is lost ?♂️.
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October 2023 by Erin “The tattooed Mom!” SharkFighter
WORST post office I’ve EVER dealt with!!! In my so called neighborhood we have those stupid boxes you have to drive up to. Yesterday for some reason my key doesn’t work now, and a bunch of boxes were just left open on the front side where the homeowner gets their mail!? USPS also has this 1/2 or 1/4 mile deal where if your package is too big for the package box, if you live under that amount of distance (and I for sure 100% do) they have to drop it by your home. Have they ever? Nope! I’ve complained over and over because I don’t want to drive miles to go to the post office and deal with them in person! That’s even worse!!!! God forbid they need to do their jobs? such rude people. I used to have an Etsy shop and I was delivering 10-25 little boxes a day, this woman that worked there had the Berber to tell me “You should probably go to a different USPS if you’re going to be doing this EVERY DAY “ no no Karen, I just kept going back. DO YOUR JOBS PEOPLE!!!! Now I’m trying to contact them about my mailbox key not working and they pick the phone up and hang it right back up.heres a picture I live .2 miles away from the box. So if the package is too big they can’t just swing by and drop it by? It’s literally a stop sign and a left. That’s a 5 min walk btwUpdate: I received a call from 2 postal workers on Saturday saying my box was fixed. Nope. It’s not. I sick of them lying!!
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August 2023 by Harriett Maly
I was expecting to be delivered on Friday 8-18-23 that had to be signed. I waited all day for this letter. No Attemp was made the letter. I signed the pink slip to have it delivered to my home on Sat. No Attemp I was at home waiting
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August 2023 by Amy White
Big shout out to the postal worker who worked with me to have my package delivered after a bad address. ??
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July 2023 by Melissa Ramirez
Not with the office personnel but the delivery driver. My package literally says do not bend. Now my degree is bent. Thanks alot. I live across the mail box, it could have taken them less than 30 seconds to drop it off at my house.
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June 2023 by Matt Dooley
Best USPS they had my package and they shipped fast I love these guys I called them yesterday and we got everything figured out.
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June 2023 by Analilia Diaz
This is the best Post office I've been in service was definitely a10 highly recommend this place to everyone
