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January 2024 by Susan Manning
My first visit there for cleaning and making a plan for needed. Jasmine did my cleaning and did a great job of it, along with irrigation and medication for gums. Everyone was friendly and professional. The office is clean and efficient! I moved here 1 yr ago and needed a dentist I can trust. 1/9/24 Overcharged me $214, after I paid for 2 crown buildups & couldn't tell me what it was for! Not even billing could. Brought my xrays but Mgr said too old and xrays "on house." Then they charged me for panoramic. Had to go by there to get refund of $142 of unexplained charges because Mgr was always with patients when I called numerous times. Im a patient yet cannot get a call back. Tran in network for Eastex location not Porter so claim was processed as out of network bc his address wasn't changed in insurance by their billing. Referred me to surgeon with consult fee $100 for some food stuck under gum next to implant. Not returning.
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January 2024 by Paula Upchurch
Very good experience, dental technician was attentive to my teeth sensitivity and dental questions.
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January 2024 by Kiara Lewis
Dr. Tran is really nice, and Jasmine the hygienist is extremely helpful.
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January 2024 by Cesar Corona
From the front to the back the staff was amazing! Jasmine was GREAT at my cleaning!! Dr Tran has the best hands when it comes to numbing didn’t feel a thing! Ruben and Jennifer are the best assistants they explain to me the procedure I was getting done from start to finish and left me with no questions! Ruby the manager was so nice and explain my treatment. Gracie was kind and took care of me fast! If I can definitely recommend this place and a million stars if I can!
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January 2024 by James Watson
update: i spoke with someone higher up, and they’ve made this experience 10x better. i’m incredibly thankful for everything Ruben has done for me. he’s completely turned this experience 180%. THANK YOU MR. RUBEN!!!left with the absolute worst pain ever. their main goal is to milk you dry out of your money for everything, and any little thing they can.You have to be very insistent with what you want and there is no proper aftercare given.
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January 2024 by John Wayne Martin
Thanks Dr Kyle Tran for your professionalism, ethics, knowledge, expertise, and concern while providing dental services to me. Also Ms. Jennifer is a superb Dental Hygienist that exhibits the same qualities as well as Office Manager Ms. Ruby at front desk welcoming customers as they arrive. JWM
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December 2023 by Anthony Moreno
Everyone there is fantastic, from Ruby at the front desk to Dr. Tran and his staff. They took care of all my needs and scheduling was extremely easy. Definitely recommend them.
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December 2023 by Robert Henson
This place does not care about its patients. Had appointment to get my teeth cleaned. After a long wait they tried to sell me on approximately 7 thousand dollar plan. The old bait and switch. They said they had to do special cleaning that my insurance didn't pay for. I called my insurance Aetna. To make a complaint about Trinity dental in Porter, Tx. My insurance assured me they pay 100% for cleaning every six months. Don't waste you time. I give them a one star because zero star is not available.
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December 2023 by BETTY LAROCHE
I was very pleased with all the great people I saw today. They were professional and kind.Not too pleased with all the work I need done, but that's not their fault.lol
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December 2023 by Leslie Barnes
Very friendly staff, dentist is extremely thorough and they have very reasonable prices. I would definitely recommend them.
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December 2023 by Dory Zamani
All the employees there are so nice and helpful. I am recommending you to everyone. Great service.
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December 2023 by Alejandro Colina
Excellent dentist. Very professional and polite. Great facilities.
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December 2023 by Raymond Medrano
Very good attention to details. I had a pleasant experience in this clinic.Every body is really friendly. It was a very relaxing environment I did like and I like to keep attending to my future appointments.They did in good check up and a throughout cleaning.
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December 2023 by Kathy Pierce
I’m so glad to have found Trinity dental. The entire staff is amazing Huge shout out to Ruben, Jasmine, and Dr Tran! Everyone is professional and engaging. Such a delightful experience!
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December 2023 by R R
Went here this week to start up my dental work that was still incomplete from another dentist office. I sat with Doctor Tran and explained my dilemma which is very specific. He immediately tried to push me to see an orthodontist, after I explained I’ve seen 3 in the last year. I further tried to explain the treatment plan I’ve already worked up with another dentist and he works me a treatment plan paying all out of pocket for like 20 crowns lol. When Porter Smiles treatment plan coded two of my crowns as billable to insurance and nowhere as many crowns. When did I say I wanted 24 crowns???? Do you not listen to people???Then tries to refer me to get my wisdom teeth pulled without explaining to me why he recommends that. All in all it’s giving money hungry cash grab and totally ignoring the patients request. I understand in America healthcare is a business. Thank God I always keep my paperwork and was able to compare my treatment plan to others I’ve went to before. I will continue my search for a qualified non pushy dentist in the area.
