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March 2024 by Michael Mosby
Have been a customer of 5 years and recommended 20+ people to this Quicklane. I will never be going here again after today. Sent my fiancee to get her wheel hubs looked at they price gouged her with a $1,300 estimate until I walked in 2 mins later. Then cause a male was there the price was dropped to $700. The staff has to be the biggest batch of crooks I have ever dealt with. Disgusting business practice!
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March 2024 by Kyle Rayman
I used to work here, and we didn’t stop taking vehicles until 6:30 or 6:45 unless they were just oil changes and tire rotations. I was denied service for an oil change and tire rotation, it was 6:05. The service at this location has drastically fallen off. I’ve been coming here because it is close to where I live and normally drop off my vehicle but if you have to wait be prepared to wait a long time. Nothing gets done in a timely manner here anymore or when you need it. It doesn’t take that long to do a oil change and tire rotation. I know I use to do it every day.
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March 2024 by Lidz N
Slow - was there for an hour for a vehicle inspection
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March 2024 by carter elliott
Don’t let the name fool you!There is nothing quick about this placeNice people slow service !!!
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March 2024 by C Eller
Full service, oil change, brake inspection, tire rotation, etc before a big road trip. Thank you for helping take care of our car.
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February 2024 by J.P. Campbell
Top notch customer service!
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February 2024 by Carol Cartwright
I was charged $96.00 for an oil change. The guy who wrote up the ticket said he "wouldn't charge me for the tire rotation". Looking at the bill, I was charged for the "package deal" PLUS the oil change. Why do men think it's ok to lie to older women. Do they really think we are so dumb we can't read and figure out what they charged me for?? I do NOT recommend getting an oil change here. Don't expect honest employees either!!
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January 2024 by Apex Gaming
Terrible service, tries to squeeze every every dime off of you.
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January 2024 by James Nichols
I wanted to thank Jeff a service advisor the for going above and beyond to help me ,he is a great person and deserves recognition, thank you Jeff for helping me . James nichols
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January 2024 by JCruz Flores
Very experienced and take pride on their work. Pricey but worth it.
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November 2023 by Johnny Thompson
I have always used Quick Lane Porter for all of my vehicles services for the past 7 plus years on all of my vehicles. They have ALWAYS given excellent service. Mayra V. HAS to be the best Customer Service Rep at this location. She goes far above and beyond expectations. She ALWAYS calls with follow ups to ask about the service after it’s complete to make sure I am satisfied with everything that was done on my vehicle. She even calls with reminders of services that may be getting close to being due. When something needs to be done outside of regular servicing, I know I can ALWAYS call her and she will take care of it for me with setting up appointment times and making sure what ever part I need is there before I arrive. Very pleasant to all her customers and makes every experience less of a hassle than it already is.Services: Transmission
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November 2023 by sofia martinez
Giving four stars because Jeff & the mechanic Carlos were fair and understanding of me and husbands concern regarding our truck and it’s on going problem that we thought was resolved.We’d gone back for a second time with truck issues that was supposed to have been fixed less than a month ago… when we went back we expressed that the same issue was happening again. We were confused because we thought that the tune up that they had done resolved the issue, but when they checked this time it was another issue regarding a specific part of the truck that had been cleaned and checked during the tune up. My husband expressed that if they had seen that the first time that it would only make sense to bring it up when we were there the first time. (Mind you the issue was the truck randomly losing acceleration and also turning off while my husband would drive it) After talking with Carlos he understood why we were confused and apologized for the misunderstanding/miscommunication.I asked my husband how it went when he picked up the truck, and he stated that Jeff was checking him out but that the ladies in the front were being subtly rude to him… this problem was resolved between my husband, Carlos, and Jeff, then cleared by their boss. Making subtle side comments like “we’re not allowed to do that” about a situation they were not there for is unnecessary. Especially, if they already ran it through their boss.I never mean to come across as a “Karen” but I do believe in being firm and advocating when there is obviously an unfair situation going on… so to Jeff thank you for being fair in this situation & to Carlos, from a daughter with a father that has been a mechanic for the past 30 years, thank you for being a fair mechanic. Our interaction with Carlos alone would have made this place have 5 stars.
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October 2023 by Val Kem
We took dad's truck in. We asked for an oil change. They asked if he wanted a tire rotation and he said no. He already had it done. When they brought it out and gave him the bill it said oil and tire. When he complained, they said it wad a package deal. He asked why they would ask if the package is both. They did the usual up sell, including recommending an radiator flush and everything else. He showed them the paperwork that he had just gotten the flush at ford 4k miles ago. They said they are no longer able to access the dealership system. That makes sense, but they used to, so I'd worry many people don't know that amd would think they need something sooner. We won't be returning here. He used to like them.
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October 2023 by Cindy Gonzales
I've come to this place a few times usually just for an oil change and every single time it's the exact thing. There is NEVER enough techs working. EVER. Nothing about this place is quick.I called today to ask if there is a wait for an inspection. Only an inspection. I was told no. I waited 45 minutes before getting my keys back and leaving.I'm not coming back. This place is ridiculously under staffed.
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August 2023 by Valdemar Valdez
Great fast service and nothing but the best customer service coming from Amanda. She always seems to have the right solutions for my truck and gets it in and out with a sense of urgency love this place and will continue to do business here!!!
