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July 2024 by Kevin Koepke
Great service. Although they were unable to help us
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February 2024 by Pedro Martinez
Terrible service
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December 2023 by Rebecca Davis
The slowest service. They really need 2 people at the counter because each visit is at least a 30 minute wait time. The lady at the counter began conversating and and assisting someone who just walked in before even helping the 2 other people who have been waiting.
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June 2023 by Jesus Sanchez
Bad service
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June 2023 by Adrian Sanchez
Terrible service.??? Bad way. From the workers. They didn't even want to attend to me. ??????. How awful.
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November 2022 by Faith Ozio
rude and very unhelpful, better off going to the new caney location.
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August 2022 by Luiz Lopez
terrible service. and very slow.
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August 2022 by Jose Luis
I went in to make a payment, I was waiting for a long time to be attended to and they were attending to a customer who is only asking and asking and they never attended to me
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August 2022 by Erick Valdez
Great service!!!
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July 2022 by Alexis Strosnyder
Poor customer service, no one answers the phone, when the phone is answered they're rude. When I added a line to my service they pushed and pushed for insurance and I told them no. Still gave me the insurance (without my knowing) and I have been trying to take it off all month.
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January 2022 by Kat Brown
So I went in here today needing to transfer my service to them and get a new phone, they made the process a breeze, saved me money and got my new phone all set up!!! I couldn't have asked for more. Thank y'all so much!!! I absolutely recommend them. I didn't get the name of the man or woman there, wish I had. They were great.
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January 2022 by Jessica Ward
If I could them a zero I would because I went to ask for a quote to switch back over and they wanted other information etc.
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August 2021 by Beverley Webster-Herrera
Went in to switch and nobody wanted to help. They were sitting there playing like children and not interested in helping at all, they didn't help actually. I had to leave before I stepped outta character. Need to launch a complaint at metro customer service.. 1 in particular was worse than the other.
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April 2021 by Michelle Hammond
IMPORTANT REVIEW: Go here if you want to save money and time & get top of the line phones!! This is the Best cell store out of them all. Outstanding customer service. They really help simplify your purchasing decisions and save you time and money. Awesome location right off the feeder and hwy. Plenty of parking.. Love it. Great Express store. Very trendy with a great selection of phones & cases. I had a long stressful day at work and needed a new phone and to add a line as well as pick a new plan. Ana helped me find the perfect fit for my family needs. She was patient very informative and attentive. A blessing. Usually its very confusing and overwhelming i almost canceled with metro because of the New Caney store in foodtown. They were extremely rude and disrespectful not to mention dishonest and had different pricing and fees the employees tack on. But this Metro is totally the opposite!! They are amazing i "highly" recommend this place. Ana is a real asset to this company. If every Metro store was modeled after this one the whole world would switch....that is a fact.
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March 2021 by Michelle L
IMPORTANT REVIEW: Go here if you want to save money and time & get top of the line phones!! This is the Best cell store out of them all. Outstanding customer service. They really help simplify your purchasing decisions and save you time and money. Awesome location right off the feeder and hwy. Plenty of parking.. Love it. Great Express store. Very trendy with a great selection of phones & cases. I had a long stressful day at work and needed a new phone and to add a line as well as pick a new plan. Ana helped me find the perfect fit for my family needs. She was patient very informative and attentive. A blessing. Usually its very confusing and overwhelming i almost canceled with metro because of the New Caney store in foodtown. They were extremely rude and disrespectful not to mention dishonest and had different pricing and fees the employees tack on. But this Metro is totally the opposite!! They are amazing i "highly" recommend this place. Ana is a real asset to this company. If every Metro store was modeled after this one the whole world would switch....that is a fact.
