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January 2024 by Jami Smith
From the moment we walked in, we experienced pure professionalism, empathy, and urgency. Thank you to Josh and Steve for getting our car back to us timely and fixed correctly!
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November 2023 by Marlena N.
Bait and switch avoid these liars! salespeople hounded me with calls and texts. Spoke with sales manager Trey and confirmed truck was in service but we could drive and purchase. Drove 1.5 hours. Trey hands us off to sales guy wanting to know our business. walk tge lot hunting for the truck. He goes to get keys comes out and magically the truck just sold. Tried to get us to buy a different vehicle. AVoid Keating's games!
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October 2023 by Curtis C.
Don't use the Service Dept. STEVE the Service manager LIES to warranty claims on Make up charges of what broke , to then Try and charge $5000.00 to repair a warranty Claim" with used parts No warranty Parts or Labor!!! Tears Rear diff, cover off about 12 bolts charges $439.00 for 2 hours work, Drove truck in shop, on Wednesday after Over 3 Weeks , Saturday get wrecker to pick it up Battery so Dead will not even unlocks Doors, Then Laughs about it. THEY left the rear end cover off as asking to put it back together, But now now everything is Ruined , Needs Whole NEW rear end on a truck with less than 55000 miles Take your business some where else. Steve is Very Confrontation when you ask question or Questions a bill that he gave a invoice for $372.00 Then runs credit card for $439.00 He got confrontation with the tow truck drive when he asked for the rear cover and bolts back for the truck Call and they say one Labor rate, I had some call and get quoted a labor rate! Then get charged a higher one ! that what Shop rate was quoted. Need more info Call me! STEVE HEAD Dick Service Manager Had other problems Make a appt to get recalled air bag fixed says they will fix it while i wait. Get there No the Appt is just to drop it off, dont know when we will get to it. This happened to me Twice.
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February 2023 by Edibrando Martinez III
Price was a bit high but they did fix my car it was great service.Service: Transmission
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February 2023 by Lawrence mechura
Shells are stocked. Plenty too go around.
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January 2023 by David K.
I have purchased countless cars over my 65 years of life. I can say that I felt this dealership was the best run and most efficient dealership I have ever purchased from. The negotiation were not pressured. After just two attempts we agreed on the value of my trade and a fair price on my new Ford F-350 SD truck. My sales person, Kevon Montgomery was knowledgeable, courteous, well mannered. Finally, he did something that only good sales people do, he said, "I don't know, but I will find out". I can't tell you how many salespeople think consumers need to hear an answer even if it's not true. So congrats to Port Lavaca Ford for having Kevon. I appreciated being treated with respect.
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January 2023 by Sean C.
I was down here 3 hours from home and had a def issue with my truck. called and spoke to one of the guys who said get over here and theyd help since I was so far from home. Steve the manager and John were awesome and took great care of me. great service and saved me an absolute ton of headache. I'm not local and there's no long term benefit to them but they went the extra mile!!
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September 2022 by Mark A.
I had a small fuse problem today and tried hunting it down myself with no luck. John the service manager came out and helped me himself. John and his team / Tonya are super friendly and fast.
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February 2022 by Annie Maldonado
Ruben is an amazing salesman had a quick process buying my new suv. He did everything to make it happen thanks Ruben!
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February 2022 by Kathleen Brennan
I was very happy with the service received at your service center, it was prompt and efficient. We required a tire patch. We're from KC and were in route to other places so, it was nice to receive fast, friendly service.Service: General repairs & maintenance
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February 2022 by David Elwell
I was able to get my wife's vehicle in for a annual inspection without a appointment. I was in & out in less than 30 minutes.
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February 2022 by Jesus Ruiz
Great overall experience. Fast service, quick turnaround on ordering parts.
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February 2022 by Brenda Maresh
We enjoyed our experience at Port Lavaca Ford service department very much. Isaac was very helpful and courteous.Services: Tire rotations
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February 2022 by S Camacho
I got great service and was very comfortable while I was there. Thank You Ford Family.Service: Oil change
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February 2022 by Crystal Vasquez
I communicated with John from the Service Department and he was awesome! Would definitely go back for services there.Services: Engine repair
