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June 2024 by Ryan Cormier
20minute phone hold then hung up on. Not the first time they've done this. Absolutely terrible customer service. This place needs new management
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June 2024 by Laura Chatagnier
This is on a pharmacist, the staff is great, particularly Angie riverta. However, I had a RX filled, they said it will be ready two days later, which I knew that, I said, yes I knew that and that is okay!! I went to pick it up on that day, and they said yes that’s the refill date, however, you can’t pick it up until 2 days later, that was the law, which they lied, long story short I picked up the RX two days Later and they tried to overcharge me or tried by 90.00. Horrible experience!!
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June 2024 by Darlene Goudeaux
I'm sorry to say but the Walgreen Pharmacy on 365 Nederland/Port Arthur, are the worst of the worst pharmacy that I have ever encountered. They are slower than a turtle and ruder than Judge Judy. They don't even deserve a star at all. I have been going there for many many years and it has never changed. The service literally sucks. The line is back to the makeup area and one person checking out. I see three means nothing to the staff.. Something needs to be done about that department and the employees change like you change clothes everyday. Walgreen's 365 Nederland/Port Arthur need guidance and help.
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May 2024 by Charlie Escobar
I never write reviews, but this is absolutely SHOCKING. They are so slow and if they at least seemed to be trying then that would be much better, but these people just don't care. The drive through is even worse.
Stay away from here, folks. CVS is right across the road. I'm going back to them.
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May 2024 by Jose335
Cashier very unprofessional always on her damn phone even while tending to customers ..
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April 2024 by Renee Cooper
I give one star only because I have to, this pharmacy is the absolute worst I've ever seen, the pharmacist I've spoken to have been really nice and informative, however, the techs and others doing in there that I've dealt with have ANO MANNERS AT ALL, giggling while on the phone with a sick patient is disgraceful, speed talking to an elderly person and getting frustrated because they don't understand you is inexcusable.... a complete overhaul is badly needed or some intense training on compassion, manners and customer service is needed! LONG OVERDUE!!!!!!!
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April 2024 by Mike Cherry (SR.)
Took off work to drop off script @ 5, They said script will be ready in 1.5 hours, came to pick up at 7:45 wait in line for 33 min to be told what’s your insurance on file? Really?? Then they say it will be another 25-30 min to drive thru and come back later…
I mean count the pills! The info was already given to u hours before!
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April 2024 by Amber May
DO NOT place a curbside order. They will not give you a receipt nor will the manger Will refund you for the items that haven’t even been picked up yet. I placed the order for my convenience but Alejandro took over 25 mins to bring out my receipt then preceded to give me an odd printed paper. I told them I don’t want the items that were in his hands and i left. Then I receive a text message stating “thank you for pickup” i didnt have the items nor was i issued a refund. Manager Will and the curbside employee alejandro are rude and disrespectful. I was being cheated and my money was being stolen. Plz beware of this location.
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February 2024 by Ana Arroyo
Really bad service in pharmacy. They don't follow thru prescriptions and make you wait ridiculous amount of time. Patients need their medicine right away, and they make you wait hours and hours.
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January 2024 by Gil Neveaux (ROARING2020S)
MY word...I don't know what to say after reading a few reviews.The drama could make a Good weekly TV show. Everyone has issues and keep in mind Medication can be dangerous if not deadly if it is the wrong amount or wrong kind. Therefore you gotta wait while they check. This Walgreens is open 24/7 and I have seen it get Slammed with RX orders...young people trying to juggle three things at a time. Now that's no excuse for rudeness but, I don't know what happens when they go off the clock, so there is a backstory there too. Most are just wound-up too tight and are not trying to be the adult in the room, so I will not excuse the review writers either. People everywhere are not as civil as they were when I was younger...It's everyone's fault things have gotten this way.I still enjoy going to Walgreens and hope the can provide the best service as possible to it's customers despite social climate and stressful times. The BIG red W works for me huh?
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January 2024 by Caitlin Logue
Let’s just say I left Port Neches Walgreens in tears. They told me port Arthur had my child prescription and I called them and was told that Port Neches had her script…. Only to find out one script was not available and the other one was discontinued so I had to call my child’s dr to get him to send another script to replace the one that was not available. Bottom line I was lied to, had to get the manager involved, and then was told the other one that was not available would be at the port Arthur location… only for me to call the port Arthur store while heading that way and be told that port Neches location needed to call them and authorize them to give it to me. I whipped my car around went back to Port Neches got one script that the Dr. had to replace since it was discontinued… while I was waiting had a complete mental breakdown and started bawling my eyes out… drove to Port Arthur location and FINALLY got my child antibiotic after an hour and half. It shouldn’t be that hard… but more importantly you shouldn’t have to lie to avoid the awkwardness of disappointing a customer… grow up! We live in a world where most would much rather hear the truth than get ran in circles. Then they wanted to not take accountability for ANYTHING. It was disgusting, the management must feel like they are babysitting mostly children. I will give one credit though, the red head guy was sweet and helped me, thank you. Your kindness was appreciated. Oh and to the older Caucasian blonde lady, your nasty comments about me having a breakdown was unwarranted.
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January 2024 by Evan Barrios
If I could give 0/5 I would.Set up a test for 2:15 and show up at 2:10.They have 1 person working both drive thrus so I wait 20-25m just to get told that I have to come inside to get tested which is contradictory to all signage.I come inside and stand at the counter for about 5-10m watching employees walk back and forth in front of me before finally grabbing someone's attention.I tell her that I scheduled a test for 2:15 and have been waiting around 30m at this point to take it.She then starts interrogating me about how long I waited and essentially says it's my fault that they have an inefficient drive thru and poor customer service.If a customer is standing at the counter it's not for fun- it's because they need something.Definitely will not be coming back here for ANYTHING, would much rather drive to the next closest one because it certainly could not possibly be worse than this.
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January 2024 by Madi B.
The managers here are insanely rude! Not only to customers but to their own employees on the floor.
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January 2024 by Christy
Horrible customer service in the pharmacy. Never again will I use that pharmacy for ANYTHING! THEY DESERVE 0 STARS!
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December 2023 by Cary Hughes
I always find all my health needs here. Plus the staff are very helpful!!
