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October 2023 by Nicole D.
This "new" dealership baited and switched me after using their service station for an oil change on my 2007 F-150. Heavy pressure tactics (3 salesmen cornered me by myself in an office and wouldn't take no for an answer) and deceptive sales tactics. I thought I was getting a good deal! Just to leave and immediately have problems with the 2019 F-150 STX with 106,000 miles. The worksheet says it's a Lariat with 55,000 miles. That's how they inflated the price! Started with David Allen calling me and baiting me in there, to bringing in Cody Graves, to them two bringing me in James Marion's office. There's a reason James Marion doesn't work where he lives in Pearland!!! He made a lot of money off me, sold me a truck with a bad transmission, and promised to make it right. Two months later I had to call to go get my license plates. I've received no communication, even after filing a complaint with the BBB. BUYER BEWARE!!!!
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September 2023 by Keith P.
Don't waste your time with this dealership, offered almost $3,000 less on my trade from Carmax. Minor bumper damage and wheel scrape included in offer. Damage is around $800. T&C acted like I was in a major accident. STAY AWAY unless you enjoy wasting your time
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August 2023 by Kristen C.
IF I COULD GIVE ZERO STARS I WOULD. I have never made a post like this before, but I'm sharing this to hopefully help someone in the future who is considering buying a vehicle from Town & Country Ford (Energy Country) on Twin City in Port Arthur. In March of this year I decided I was going to order a custom built 2023 Bronco. My original sales associate, who I named in my previous post, sat down with me and helped me build it online. I signed paperwork for this vehicle and "locked-in" my price. I knew I was looking at waiting 4-6 months for it to arrive. During that time the dealership sold out to new owners and my original sales associate left and went else where. He still continued to check up on me even though he didn't work for Town & Country Ford anymore. I was given a new sales associate who I had a hard time getting answers from. I would call/ text the dealership and sales associate looking for updates, but would get little to no response back. Last Thursday evening I checked the tracking and it said that my Bronco was delivered to my dealership. Since it was late and after hours I waited until Friday morning to contact my sales associate/dealership. The dealership didn't answer and didn't call me back after leaving a message. My sales associate didn't text me back. I was frustrated, but decided to wait. Saturday I reached out again and got no response. Monday morning I decided to go down there to figure out what was going on. I asked if it was delivered and they didn't know and needed to check. Well, it ended up being in the back lot. Awesome! I was pumped. We begin to sign paperwork, and I was pulled into a separate room with another salesperson I didn't know. He proceeded to "break the news" to me that since Energy Country sold out and became Town & Country and that I was going to be charged $5,000 over my sticker price. I tried to argue with them telling them I had a "locked-in" price from my build sheet. They told me it was their new policy and "they have to make money somehow." They told me it was okay if I didn't want it anymore because they would be able to put it on the lot and sell it for $10,000+ over sticker. Unfortunately, since I had waited almost 6 months for it to come in and I already sold my truck back in June, I was forced to pay the extra $5,000 because I refused to leave without my new vehicle. I am beyond satisfied with my new Bronco, but I feel like it was kind of shady for them to tack on extra money after I previously signed an agreement accepting my sticker price. Also, why did they not call me when it came in on Thursday, or even Friday? Were they planning to sell it without telling me it came in so they could make an even bigger profit off of it? I just want to warn others to stay away from this dealership. I have already filed a complaint with the Better Business Bureau. I will be contacting Ford and reporting this dealership to them.