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January 2024 by Douglas Headrick
Prices are extremely high. Selection is limited. And certainly do not make the same mistake I did by trying the online service. My steamer was advertised as $70 off. I ordered. I had an occasion to visit the store later that day and found I had paid more than retail. I immediately called the online service trying to cancel my order. I was told too bad I only had 30 minutes to cancel an order.NEVER AGAIN!
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January 2024 by Linda Hebert
You need to get current styles! Now for parties you need some sequin tops, dresses and silky pants and skirts! Shoes are so dangerous!! I don't care about platforms or needle size heels! 2 to 3 inch heels with a fatter heel are not dangerous to walk in or dance in! Safety is the best for parties! Better safe than crippled! Had to go on line to get better shoes!Linda Hebert
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December 2023 by Trudy Thompson
No selection at all
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December 2023 by Tina Sager
Love the hair salon!
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December 2023 by Larry Williams
I haven’t been to a JC penny store in years this one was a nice store with a lot to choose from.
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November 2023 by Erick Ramos
On clothes perfumes super good
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November 2023 by Wilson molina
Very good
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September 2023 by Leah Van Arsdale
I liked this store. I found some good items, I do wish they had a better mens section. I looked for shirts for my husband, and there wasn't anything that I would buy for him. Maybe a son, but not a husband.
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July 2023 by Tea Street
It pains me to even give 3 stars. I was shopping and while trying shoes on my daughter I thought I was in the way of an elderly lady so I said I'm sorry let us move. She said no she was just trying to find a size, so I asked her what size. I then proceeded to sort through the shoes trying to help her and we couldn't find it so I said they can check the back but I have been here over 10 minutes and no employees have come around. I then opened the curtain into the back stock room and yelled hello and waited...nothing. a minute later I saw an employee walking towards us, and I raised my hand, asking if we could get help and she kept walking by saying she doesn't work in shoes. I then ask her can you please radio someone to shoes and she said, " you can walk up to the front and ask the cashier" I asked her, "Can't you radio her???" I had an elderly lady I'm trying to help and a young child, why should I walk all the way to front of the store to get help??? I was disgusted with the behaviors of all employees in this JCP. I've worked for JCP for 10 years and I would never refuse trying to help a customer whether my "department" or not!! It was even worse when we went to front checkout to pick up online order and buy our items. Truly this is the worst customer treatment in ANY JCP I've been to around the country!! If I didn't have my children with me I would have requested a manager to discuss the lack of customer service.Not to mention nowhere in store could I find kitchen tea towels!
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July 2023 by Shelley Borel
Glad to have at least one nearby. I love shopping with them.
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July 2023 by veronica
Air conditioning was broke and yet to be fix after months in Texas not good experience in extreme hot store with out dated clothes high prices
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June 2023 by catherine broussard
JCPenney beauty was so helpful! I highly recommend! They were so kind and knowledgeable about products and made me feel so welcome!
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June 2023 by Kevin Nichols
Love shopping there. Great people and atmosphere.
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May 2023 by Melody Martindale
Wish I could give 0 stars. Having an issue with a return. Was told Tuesday evening that a manager would call me Wednesday to get my problem fixed. She never called. So I go in Thursday evening. Lady that told me Tuesday that Gail the manager would call me told me, "Gail called you she said you didn't answer."So I take out my phone and show her no call from Gail. Then the Lady said Gail said you need to call catalog dept. maybe they can fix it. Ummm I paid for item in store. Definitely getting the run around and I am really upset. Seems like these people have zero customer service skills.I asked for Gail's last name the Lady replied we don't know.I will get stuck i can tell. But I will never go back to JCPenney.
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May 2023 by Jennifer Chavez
Good discount prices but not enough boy clothes or shoes