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March 2024 by Jose Acevedo
Brand new room'
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October 2023 by Marie W
Rooms not as pristine as they use to be, but then it is the oldest on that strip...they could just use a bit of 'juusing' up.But the staff make up for the need to remodel. From the front desk to the cleaning crew, all polite and promptly accommodating! Older hotel, yet still a pleasant stay, & best of all priced reasonably!
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September 2023 by Solita T.
OMG, I highly recommend to pick another hotel or motel. Even Motel Six will be a better decision. The Holiday Inn sign is covered with a large cloth that hangs halfway off. By the front entrance, there are homeless people and beggars inside. The main lobby is trashy with people leaving open food sitting around behind the front desk is is junky. My room was on the outside, which was trashy with metal storage compartments, covering the parking lot. It's horrible now going into the room, has an older unwelcoming smell. The mini fridge has food stains from the last guess so disgusting the carpet has stains The shower has stains. The shower also had a huge bug. The bed has bugs. from that experience alone. I did not go further past the lobby to check out the workout room, nor the complimentary breakfast, a breakfast area, or the bar I wouldn't dare consider eating from this place. This place should be reported to the Board of Health or whoever does the inspection. These are all FACTS! A HONEST REVIEW! As I said, find something better and you're welcome! GOOD LUCK!!
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August 2023 by David Cruz
Customer service is great, house keeping does an awesome job, the renovated rooms look awesome definitely will come back
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June 2023 by Zachariah Altis
The pictures are deceiving! This place looks so different in person. The rooms are weird, the sheets have a strange smell, the hallway just stinks, and all the phones are disconnected. There is no way to contact the operator! And I payed $92 for one night! Overpriced! Bad experience, overall.
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June 2023 by Thomas Boston
Great Place at great price. They are under remodeling process on one side of the property . We stayed on 3 rd floor , our room was super clean and well kept . Anthony at the front desk was great help all the time . Will be back again .Nearby activities: Walking distance to all the places we need to go
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June 2023 by James Williams
Under construction. Will be nice when done. Tolerable breakfast better options nearby for food.Rooms: Average room, small imperfections
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June 2023 by Terry Henson
Great price, very clean, great breakfast. Close to shopping & restaurants.Rooms: Large, cleanNearby activities: Walking distance I restaurant I think waffle house across the street. Shopping and other restaurants nearby.Safety: Very quiet and safe.Walkability: Waffle House I think was right across the street.Food & drinks: Has a bar and snacks
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June 2023 by Shelly Archer
Jenny and her team welcomed our group with open arms. The staff was very attentive. The place was a little outdated but very clean. I can't wait to see what it looks like when they are finished with the remodel. I would definitely stay here again.
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June 2023 by Domanic Jones
The Customer Service at this location is absolutely horrible. By far the worst Experience! Anthony told me "he did not care" and basically he would not assist in my concerns then proceeded to tell me when I asked to speak with a supervisor that i would need to call back in the morning. He show's complete and utter disregard for my concerns. Based on my experience with him I would Never Stay or deal with this particular Hotel as clearly they don't care who they hire and allow their workers to be so extremely disrespectful. I do not recommended this hotel all you'd get better service at a Motel! Avoid at all cost!!!!
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May 2023 by Elana West 1
Rooms are old and falling apart. Smell of mildew and ceiling had water damage.
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May 2023 by Anonymous Person
I stayed at this hotel for 3 weeks due to work. Housekeeping was great, the breakfast was convenient, and the bed was comfortable. I only had an issue with one front desk clerk name Anthony who was rude and impolite. Within 3 weeks I was moved 4 times. 1st out of a handicap accessible room that was assigned to me. 2nd from a room with loud noise due to construction. When I bought that to Anthony’s attention he told me that I had to “suck it up”because that’s out of his hand. After working 12 hr shifts that noise was unacceptable. 3rd move, I saw a roach and asked to be moved which was done with no issues. The 4th room that I was moved to was ok, but had water running constantly. The real issue came in on the last day, I was on standby with my company trying to see if the job would stay in Port Arthur another week or leave(I paid the weekly rate). There’s a sign that states No Refund so I didn’t want to waste 517 if I was going home. I talked to a female manager and explained what was going on and she seemed fine with it. I wasn’t trying to get over I was just waiting to see if I would pay one night or pay for the week. Right at 11 am Anthony started calling my room and personal phone. I also explained to him what’s going on and I would be down shortly. A few minutes went by and he started calling again stating he needed payment within 5 minutes or I had to go. I walked down to talk to him but he was very passive and unprofessional. After I paid for one night he informed me that I’m not welcome back at the hotel and my money is not good there. I felt unvalued as a customer and he made the rest of my stay extremely uncomfortable. The location was good, the hotel was kept clean, and the price was reasonable. Other than my multiple bad encounters with Anthony, my stay at Holiday Home Inn was good.
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March 2023 by 919kelsiej
This hotel stinks like musty wet feet, has a dirty pool, and rude front desk people. I got here and my room was very moist and the floor was wet. So, I called the front desk and no one answered so I had to go down to speak to them. When I got there the guy was sitting next to the phone and I guess just decided to ignore my calls. I asked for new sheets because mine were wet and he responded with an attitude that he couldn’t give me new sheets until the next day. Then I ask him to call my friends room and he reached for the phone to call and let it ring for a few seconds before I saw him hang up the phone and tell me that the phone wasn’t working. I then complained that the room was moist and he wrote something down on a piece of random ripped paper he found on the desk and also wrote down my room number and name. I had to go down to complain again just for him to give me a new room that didn’t smell like mildew and that had an actual working shower. 0/10 rating NEVER stay here!
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March 2023 by Diane Wilson
Was just there for a conference. It was dirty carpets Filthy. They should not be renting rooms until the hotel is completely renavated.
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March 2023 by AJT Waters
My room 226 had CEILING MOLD above the beds and in the bathroom. My husband (who is asthmatic) was coughing and wheezing. Family was unable to stay for obvious health reasons. Called the front desk to change the room. No rooms available. Was offered a refund. Maintenance was unavailable. Manager unavailable to process my refund. Desk clerk was nice.Rooms: Room 226 had moisture and mold on the ceiling.
