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January 2024 by Patricia Hubbard
LUKE WARM WATER IN BATHROOM, HEATER DIDN'T WORK, WORST BREAKFAST BREAD FOR TOAST HARD AS A BRICK SAUSAGE COULD BE USED FOR A HOCKEY PUCK NO DRINKS OTHER THAN COFFEE OR TEA IN FACT WAFFLE AND HOT WAS THE ONLY FRESH FOOD YOU HAD LOUSY
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December 2023 by Niki Gipson
Check in was very easy. The entire Room was very clean and comfortable.Breakfast was a bust. There was no water to drink, juice machine was down and the fruit presented was old. When apples start having wrinkles you know it's old. I've been to other facilities where breakfast amenities were top notch.Ill still rate at a 4 because the building itself was very clean.Rooms: Very Clean
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December 2023 by Margie Roskres
Isha and her team do a very good job. Breakfast is good, the rooms are very neat clean comfortable beds nice pillows.Check in and check out went very smoothly. Will definitely stay here again when back in the area.
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December 2023 by Brian McMillin
Just wish they gave me points!! This Best Western does not give points!!
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November 2023 by Christin Cormier
The hotel was not clear about how much they charge for over charges. The rooms smelled. We did not care for this hotel and will not stay here again.
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October 2023 by Alexis Calhaun
Great selection … rooms are clean and smell good. Breakfast was stocked despite they have a lot of refinery workers.
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September 2023 by Crystal Hightower
We had a two night reservation at a different brand local hotel that ended up being very dirty so we left after the first night and moved to Best Western Plus. When we checked in we told the front desk clerk what happened at the other hotel. When we arrived in our room he called us to confirm we were satisfied with the room. Very good customer service. The room was extremely clean and was very nice! The only complaint is the water pressure in the shower was not as strong as we wished but still giving this 5 stars. Will definitely stay here again!
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September 2023 by Susan Janke
We stayed for the weekend at this Best Western in Port Arthur and loved it. This hotel has a very serene and calm vibe. Everything looks very upscale and it is extremely clean. Our room was very nice with a comfortable bed, large TV and a coffee machine for K-cups that made very hot coffee. We also enjoyed the breakfast with very good hot and cold options. My absolute favorite thing was the pool. It is on the back side of the building facing a golf course which gives it a very private atmosphere. Next to the pool was a shaded grill area. There were also many restaurants and shopping options close by. Would definitely stay here again!Rooms: Our room was very quiet on the 4th floor. Everything was super clean. AC worked great, very big TV and a Hamilton Beach coffee machine that uses K-cups.Safety: The surrounding area looked very safe and well lit. All areas and amenities (pool and fitness room) were only accessible with a room key.
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September 2023 by Renee Boudreaux
First time I stayed a young man checked me in was real nice and room was clean.. now the hotel smells musty& wet but was good. this last time bed had been slept in pull back sheets dirty boogers on sheet and was yellow where body had been. Went to front desk this time a lady she was rude was not going to move us finally got moved to another room hallways will take your breath away they stink and room smell so bad bed was hard she gave us a room about as bad as first but sheets was clean.. tried to speak to manager next am she didn’t want to hear anything, so HEY EVERYONE WATCH THE BEDS AND AVOID THE SMELL .WONT BE GOING BACK.. SHEETS IN PICTURES WAS WHAT SHE SAID WAS CLEAN NOTHING WRONG SHE SAID????
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May 2023 by kris walker
Cleanest hotel I've been in lately. Check in was good. Room was wonderful, towels soft, breakfast above average.
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April 2023 by Brittany McCool
Was staying here for a couple of days, visiting my husband who travels for work and was working nearby & staying here. Clean room, AC works great, our mini fridge made an awful noise but no biggie, my kids and I enjoyed the breakfast there, very very friendly staff and we loved the housekeeping lady we met today! She even remembered my daughter's name and got us some extra trash bags for all these diapers! Right off the highway, easy to find and target and food places super close too! Overall, happy with our experience.
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February 2023 by Leslie Lathan
EV Charging is available. I called to make sure the charger was working after a tornado recently came thru the area. The front desk person took the time to stop what she was doing and run outside and check it for me. Thank you Beatriz.
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January 2023 by Sandra Olivio
Great place to stay beds are comfortable and very clean and great breakfast and the ladies have everything so clean. I stay once a month year wouldn't go anywhere else!
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January 2023 by Judy Woodford
The sheets had wrinkles as though they had been slept in..Always smells like dirty bodies (2) being there ..Had room overnight purchased this time from points. After being quoted a minimal amount due to point addition (65.00) the desk STILL CHARGED MY CARD A DEPOSIT FEE OF 100.00Adding to my card 165.00I complained profusely..They didn't care..they kept it.Said it would be returned in 4 or five days. Seems as though they are up to something.Coffee is out of a dispenser ..not brewed.At least no underwear in the elevators with nasty stuff laying around like last time.I'm a best western diamond member..for years. This hotel disturbs me but there is not another one in Port arthur Texas.
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January 2023 by June Demarzo
Rooms are great. Their clean and updated. The front desk is very helpful and nice. Beds are super comfy and breakfast is yummy. The location couldn't be better you are literally 5 mins from everything. Oh yeah and the pool is great too. My only complaint was that the housekeeper would not clean my room. She would come in and change my trash bags and sometimes give me towels. NEVER MOPPED. I had to use a towel and do it myself. She rarely made my bed even when I asked her to.Which I rarely asked for roomservice and when I did it would be worst than when I didn't want roomservice. Idk I think she was snooping or wanting to go home early. My company paid 110/night for 17 nights so you would think that room service would be on point. And that management would let her know that it's not ok to slack. All in all though wonderful hotel
