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January 2024 by Michael Pechal
Callie was amazing and professional. The team here really cares!!
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January 2024 by Jason Flores
Horrible bank. Every time I go to this branch. This same lady always rejects my service request. You guys need to close this branch down.
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November 2023 by Cindy Saldana
This location is beautiful. Very clean and the employee's here were so welcoming. I was attended by banker Cade he was very kind and answered all my questions. Thank you so much. You are so awesome!
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November 2023 by Drew P
Don't mess with this bank! They've been closing people's accounts taking all of their money
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September 2023 by Maria g Arceo
Went to withdraw cash and teller took 30mins just to tell me she was unable to help me no reason given, worst service ever. Will be closing the account for sure. They need to invest in good customer for sure or they will be out of business soon.
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September 2023 by Lynn Barrett
This branch at Jupiter and Plano Parkway in Plano, TX has been going downhill for years. Today had to wait 20 minutes to get into my safety deposit box - no other customers in the bank. Apparently ONLY the branch manager was capable of letting me into the box and she was typing on her computer for 20 minutes, knowing I was waiting. She did not run out and let me know she needed a few minutes or acknowledge me in any way. When she finally came out, no apology or concern for me waiting - just asked me for my safety deposit box key. And even after I was done with the box, still no apology. She was not wearing a name tag but it was the branch manager on duty today 9/11/23 at 9:30am. I will call Wells Fargo Corporate today and make sure they take my complaint and make note of who was on duty. It's such a loser branch, horrible customer service and this is the 3rd time I've stormed out of there. Will be moving my account to my other bank.
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July 2023 by GoofyOWP
Interviewed here and other locations 20+ times just end up constantly ghosted and rejected even though I have plenty of cash handling and customer service experience
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July 2023 by Kenny Baker
Tried to add a dba to an existing account told me I had to have appointment in two weeks. I assume they will close branch soon a lot of turnover in last year. Regional banks are much better on customer service. National banks you are just a number. I even had to make appointment to close my 4 commercial accounts and personal account. Two weeks they will allow me to close the accounts and I will be done.
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July 2023 by Rebecca Blair
This location is small & not fully staffed. But they are exceptionally helpful & courteous.
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June 2023 by Christina Eaton
The new girl in the drive three has the worst guest service and no sense of urgency. I’m waiting right now for her to finish her Chick-fil-A so I can get back to work. I hate coming here.
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June 2023 by Zain Shi
I went to four sites, but not even one staff can do wire transfer for me
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January 2023 by Rich Liu
No banker here really wants to serve customers. Martha is the worst pretending have appointment and reject service anyone
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September 2022 by Mia C.
Waited in the lobby, wasn't greeted by anyone, stood around and wasted time. Then Martha says I can do everything online- except what I need to do. Unprofessional, rude, inconsiderate. Only one personal banker and only one teller.
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September 2022 by czechwrx
The new manager Callie here is great!
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September 2022 by Kirk DeVore
Ms. Bowman is the best Bank Teller ever. Been seeing her for over a decade and she is always the brightest part of my visit to this branch
