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March 2024 by Jasmine T.
Yeahhhhh ..... I don not like this location. They are not stocked very well and the self checkout and door greeters are way too agressive. I wish they would open up the cashiers back to avoid some of this. All in all I'll be back bc it's Walmart and I need things but not a favorite whatsoever.
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February 2024 by Rachel H.
I used this pharmacy for years. Recently, it has been terrible - I moved all of my prescriptions.
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October 2023 by Kelly S.
The customer service is absolutely horrible in this Auto Department. I will be doing a review on yelp. It has taken forever to service my vehicle and on top of that with the exception of the Nigerian mechanic who greeted me initially the others I have encountered have had very unprofessional customer service skills filled with attitudes. I do not recommend
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July 2023 by Shari' Shae
The store is always clean, never too busy but the pharmacy can never seem to get it right with me. Once, they didn't give me all of my prescription. On another occasion they didn't tell me that there was a problem with my refill until I came up to the store hours later. They just need to exercise a little more customer service
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July 2023 by Sheilicha S.
Stopped here at this particular Walmart to pickup a few things. I wanted to get some swimming shoes for my Glam baby, and a toddler floating swim vest ended up finding it at Target.
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June 2023 by Atziry V.
I have called over 10 times today to reach the money center to ask about their hours. I've been hung up on after 1 ring EVERY SINGLE TIME. I thought maybe calling a different department I could ask the associate just that simple question. EVERY SINGLE DEPARTMENT I TRY TO REACH I GET HUNG UP ON AFTER 1 RING. This is ridiculous. It's really irritating because I've shown up before during "regular business hours" and then they say they've closed it early or "it's closed today".
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May 2023 by Gary B.
HONEST QUESTION: What the hell happened to this place? This was supposed to be a flagship Walmart. It was built with the purpose of marketing research. The shopping lanes were wider, the displays were different. The data collected on customer feedback, employee feedback and overall productivity would tell the story for future Walmarts. Today, there's trash in the parking lot. The store is just run-down. There's 8-million self-checkout areas and you can't seem to get adequate help anywhere at any time. So disappointing... so embarrassing. YES, I included photos
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March 2023 by Stacy Luu
Website says the close at 9pm but we were there at 730 and they were already closed.
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February 2023 by dj s.
Wouldn't it be great if Walmart had entrances on at least 3 sides of the building. If they need fancy security anyway, then why not have more doors for different sides of the giant building? It doesn't seem to be keeping people any safer the way it is arranged now!
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January 2023 by Jonni E.
Terrible customer service. Only 1 person working the return desk. LONG wait time to return items.
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November 2022 by Guy H.
I'm walking into this store for the first time in many years. The first thing that catches my eye? A sushi restaurant! It looks great and the rolls being made, appear tasty and authentic. If no other reason I suggest you roll over here for that. This was one of the first supper stores built in the area, around 18 years ago. There was much fan rare and it established the big box Wal Mart Superstore ,as a force to be reckoned with in the area. All these years later and I found it well stocked with selection seemingly better than other area Wal Mart .
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November 2022 by Alyssa H.
The past 3 times Ive ordered pickup/delivery it just gets delayed repeatedly until I give up and cancel. I keep giving the benefit of the doubt that they're extra busy and understaffed but now it's happened a 4th time and I'll never be shopping here again. I placed an order yesterday and scheduled it for 8pm. It got delayed to 10pm. Then 11pm. Then delayed again without even a time estimate?? So I rescheduled for 8am and now its delayed AGAIN, again without even a time estimate. Nobody answers the phone no matter which option I pick or if I let it ring for 5+ minutes. Idk what's going on with this store but its garbage. If you don't have the staffing to do pickup/delivery then just be honest and don't let us place orders!!
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October 2022 by Gary S.
I had about $400 of non-food merchandise in my shopping cart at Walmart. The ONLY way to pay was self check out. I abandoned the shopping cart inside the store and went to Target where I can pay with a traditional checkout lane. I think I saved a few dollars as well. I own stock in Walmart, I'm not sure why anymore.
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October 2022 by Judy M.
plano west walmart should just close & lease out space to another grocery retailer. it worst i ever seen since day 1 store opened 25 yrs ago. this afternoon oct 6 no shopping carts available no clerks to check out incl 1 express lane. been horrible past few years ...ppl now absolutely shop there out desperation..but when heb opens in plano nov 1'il never go wm again. been loyal customer 30 years ..wm doesn't even deserve that location & deserve to lose customer base.....again even w/recent store remodel doesnt mattet bc still have bad service. price increase i'm sure is pay for recent update...is outrageous! wm had plenty of warning competition was coming w/heb new locations
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October 2022 by Dehshid Nourian
This pharmacy is terrible as far as employees and understanding, I will suggest to take your business somewhere else for getting your medication