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July 2024 by L McLeod
I'm leaving this review based on principle. I went into my UPS location where I've rented a box for years. However, today was a strange experience. In fact, one that deviates from the normal courteous and prompt service. I was one of two customers initially. While the lady ahead of me was being waited on, 5 more customers came in and began to form a line. I asked the young man at the counter (Caden) if he would call for the other employee to help. His response was, "Why? I stated to help serve your customers. He stated that the other young man was working on something else currently. I stated that I was sure the customer's in front of him took precedence. He sighed and reluctantly called the other young man (Carson) to come help. Upon finishing my transaction, I stated that I'm a longtime customer and was pretty sure the owners would not be happy with the lack of customer service acumen and professionalism that was being displayed. And that I'd be leaving a review to that effect. He scoffed and said, "Okay, have a nice day." This young man's arrogance and pride was definitely on display. By the way, the initial customer had such a long and involved transaction that Carson had served the entire line of customers while Caden continued to be busy with the first customer. Of course, I could see she was going to need extended assistance. However, Caden was very put off by me calling it to his attention. A little advice to Caden. Be more coachable and less defensive.
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July 2024 by CharlesAnn Raney
The associate (Carson) was so fast and extremely competent and helpful!
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July 2024 by Amanda Merritt
Went in for an Amazon return and the gentleman in front of me was being very rude to the staff. Throwing his items around, being disrespectful. The staff kept their cool, continued providing him quality service. I was very impressed.
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July 2024 by Gia
One of their drivers is SO Lazy, don't drop off you package at this place!
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May 2024 by Alex Stine
Came to this store by mistake because I selected the wrong place in Uber. I was not disappointed. Might keep coming to this location even if the drive is longer. Great service, keep it up.
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March 2024 by Said Selbes
Extremely knowledgeable and kind staff
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March 2024 by Georgia Andree
My favorite UPS store. We’ve used the notary, lamination, and of course printing. They have the best rates and always go above and beyond with their customer service. Trevor Is a rock star!!
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March 2024 by Mariana Martinez
Today I visited the UPS Store located at 2300 W McDermott Dr. Ste 200, Plano, TX to ship a document to Mexico, a service I have regularly used with UPS for the past eight years. Unfortunately, my experience was marred by unprofessional attitude and what I perceive as racist behavior of an employee named Adriana .Adriana REPEATEDLY insisted that UPS does not ship to Mexico, despite my attempts to clarify that this contradicted my past experiences with the company. She consulted with a coworker, Robert, who confirmed that UPS does indeed ship to Mexico. However, Adriana persisted in expressing uncertainty and claimed she needed to check with her manager. This prolonged process was both frustrating and concerning. She focused in demonstrating why she could not ship my document.She left to talk on the phone to her manager, so her co-worker, Robert took over my request and continued entering my information in the system to ship my document without further arguments. Upon her return, Adriana stated that her manager had confirmed the ability to ship to Mexico. When I suggested that, in the future, she should consult her manager BEFORE providing conflicting information to customers, she displayed a lack of accountability and turned away without offering an apology.This incident is not an isolated one, as I had a similar experience at the same location approximately six years ago. It is disheartening to encounter the same misinformation and unprofessionalism after such a significant span of time.I urge UPS Corporate to take the following actions:Implement more comprehensive training programs for employees, emphasizing the importance of checking information before providing it to customers.Investigate and address potential racist behavior among employees promptly. Customer service representatives should treat all customers with respect and professionalism.Provide additional customer service training to ensure employees understand the significance of acknowledging and rectifying mistakes. An apology from Adriana for the multiple instances of misinformation would have been appreciated.Consider incorporating a detailed list of countries UPS ships to in your Policies and Procedures manual. This would empower employees to quickly and easily access basic information, especially when dealing with international shipments.As a paying customer, I believe UPS can do better in ensuring consistent and respectful service. I hope that my feedback contributes to the improvement of customer experiences at your UPS Store locations.
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February 2024 by Samiullah Mohammed
The staff was very friendly
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February 2024 by YU
Always friendly and helpful.
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December 2023 by Robert Dixon
Thank you for helping me find my package.
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December 2023 by daf 201
Return Amazon package in 5mins
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December 2023 by M-J Junkin
The store assistant was very kind and patient. The location is very convenient to me. And the store keeps previously posted addresses in their database.
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December 2023 by K Evans
This location is so friendly and helpful! This team really cares about the customer and offered options to assist with my shipping needs out of state.
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December 2023 by Lester Monsey
Luke and Trevor are great! I called to ask about a rough quote for a dry ice shipment, and they were able to give me an answer in no time!The owners of this store are great too!
