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July 2024 by Brittany Rose
I don’t leave negative reviews, but please save yourself grief and go with a reputable company that truly cares. I am beyond disappointed.
To start, it was a positive experience when speaking with Allan and going through the details and the estimated cost. Allan was very professional. I felt at the start, it was a positive experience.
Fast forward to the move date. The company “United Trust Van Lines” contracts out, the movers will call a day before and give you a window when they will pick up your things (you can’t plan, beware). Upon arrival, it was off putting, I was told that I could use a credit card to make the first installment. This is not the case, they will offer Zelle or cash payment (Zelle wasn’t working). It was too late to say no. I paid in cash and took a photo of the contract stating I paid in cash and the specific amount. The movers also increased my estimate on the day of the move (very frustrating and very sketchy paying in cash), but I was moving from the west coast to the east coast, so I didn’t have much choice given I was backed into a corner. I will give the movers credit when picking up my items, they packed their moving truck well and appeared to handle my items with care.
My move date was June 13th, my items did not arrive until July 19th. This company will not communicate with you, there is no way to track your items. Every time I called, which was once a week, I felt I was a bother and I was told they would get back to me later that day or in a few days since the ETA was not clear. I’m a very understanding person, but I feel I was taken advantage of. My items were packed into a regular U-Haul type moving truck upon pickup, but on delivery, my items arrived on a Semi. The driver (Calvin) was very kind and very hardworking, but unloaded all of my items with no help from a second mover (I was informed someone was coming, but they never showed). When I saw how my items were packed in the Semi, I was taken back by the careless, thrown together and disorganized fashion. Some of my items were damaged. Again, I’m very disappointed. Do not put your trust into this company. I honestly hope they change and do better for future customers. Please consider other options, I wish I did.
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July 2024 by Ryan Williams
Easy to work with and very communicative. Thanks, United Trust Van Lines! We’d use them in the future.
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June 2024 by S P
Poor service, wont recommed
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June 2024 by Shruti Pattnaik
Never hire these people, they have broken my utensils, also there is no idea where your things are, they even lost my things finally they were able to get it back, once you make the payment tbey dont care for you. I got my things after 11 days of picking up, until then i had no clue ehere it is, or is it coming or not, the crew is very rude, they initially said that i can make the payment by credit card,. After the initial payment, they started insisting they need cash, finally they agreed for zelle, when their zelle was not working they threatened saying they are going to charge me for making them wait as i didnt have cash and i had to go to atm, more over they have a lot of hidden charges, everything goes by what is written so please read each and every word in the contract before you sign, i booked tbe moving for 2000 usd finally i had to pay 2300 usd, till now i haven't received the final payment receipt. Which i need and i clearly mentioned when i booked the moving. Also one fine day i got a call from simple movers i have no clue who they are but thdy know all my details, so you dont know where your data is going, when the truck reached i came to know united gave to simple and they finally gave to another 3rd party for actual moving, if you need more headache choose united.
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April 2024 by Anthony Kaviratne
Washington to New Mexico. I strongly advise against using this company. When the movers got to my place they increased the quote (from 6k to 10k) and the mover thought he was doing me favor by decreasing it by 300 bucks. The advisor stopped responding after the deposit was made. The packers did minimal packing material that goods were just in a box without any padding and a lot of damage and scratches. The good smelled like they were stored in cow manure. Despite giving ample lead time the delivery was late. The delivery driver was young kid who unloaded the truck all by himself and no help (driver was truly hard working kid). The unpacking…well dumping things all over was not helpful. BEWARE “united trust van lines” come up when you google United Van lines (I hired the wrong company from the start and suffered for it). 13 moves in last 10 year and this by far was the worst.
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April 2024 by Luanne Clark
I wanted to give this company a 5 star review for two reasons, because the logistics were fantastic and Wayne at One Circle Moving was an absolute blessing. I paid United Trust Van Lines to have my items professionally packed because I have rare artwork in museum glass framing and a thin 85" OLED TV and fragile handmade dishes and glassware. My artwork arrived with holes punched through the back that pierced through the rare exhibition poster and the museum glass completely shattered into jagged pieces that scratched and scraped the artwork. The framing itself cost $1800. This was so upsetting because this is one of the only valuable possessions I wanted out of my recent divorce. It was loosely packed with little padding and the cardboard around the piece did not cover the front glass or the back, only the sides were wrapped.
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April 2024 by Nick The Artist
I hired this company to move my unit in Texas to my residence in Arkansas. Great service , from the estimated time of arrival, the care for my belongings, and the hospitality of the movers. I rarely leave feedbacks, but really appreciate these guys!! Highly recommended!!
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March 2024 by Liyah Jacks
Used this company on a tedious move from Phoenix to Northern, CA. Made a hard process simpler for me and can not thank this company enough for it.
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January 2024 by Mehreen Shehdad
Date of service Jan 6 - 2024They were the most reasonable price I found and since I was scammed by Ryders Relocations I was very skeptical when I hired them. The customer service to start with was great I would like to shout out to Jacob who I dealt with first then the movers who finally came to deliver my stuff Carlos and Shayne they were amazing as well. Carlos made sure not to damage anything in my new home and he was extra careful, loved that.Long distance moving is not cheap but they were the best if you have to do it.
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January 2024 by Treasura Williams
They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They don’t communicate well and the insurance is a joke. Be aware of what you’re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.
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January 2024 by Kristopher Cruz
They offered me guidance and responded to my inquiries as they were packing my antique novelty barware. Even the furniture, I couldn't move was easily wrapped and loaded by them.
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January 2024 by Kathy Scott
I was already amazed by the outstanding job the movers did at packing my things, but what took the cake for me was that they double checked everything - from making sure that every item was packed to cleaning up the waste left behind. I haven’t been this impressed ever before!
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January 2024 by Todd Marshall
Our washer/dryer and bed were skillfully disassembled and reassembled in our posh apartment in WA by Roberto. Without a doubt, I'll tell my friends about these guys.
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December 2023 by Robert Robinson
Our furniture was all meticulously covered by Joseph professional moving crew. My things came the following day after I selected rapid shipping. I am appreciative of their outstanding assistance.
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December 2023 by Charles Clarence
They were super organized and made the most of every inch of space. They made the most of my space, so I brought more stuff than I had originally intended. An incredible knack for hiding things away!
