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October 2024 by Melody Petitt
This is the best auto service center around. Honest, fair prices and transparent. Great communications.
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September 2024 by Jack Reese
Very good services and I know my vehicles will be serviced right.
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September 2024 by kristin cash
Had my car towed there. The service was fast and the repair was fair and reasonably priced. I’m on a budget so that helped tremendously. Great experience from the time I called in to the pick up of the car. Highly recommend!!!
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September 2024 by Steven Griffin
Tidwell helped me out greatly! I thought something was wrong with my car and it actually was fine. I had "autostop"on my car and was unaware.
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September 2024 by Tim Seekely
I have been going to Tidwell for many years. They are excellent and do a great job at a fair price. I highly recommend Tidwell!
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August 2024 by Lawrence Katz
Friendly and good service at reasonable prices. Will be back again!
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August 2024 by OK thomas acito
Knowledgeable and reasonable!.
Fast convenient and knowledgeable!
Run don't walk!
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August 2024 by Steve Thier
AC repair on Subaru. Great job ...works well! Thank you
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August 2024 by Kendra Foley
Had a great experience the last few years at this shop. They noticed items that others did not and did a more thorough diagnosis.
They brought the things to my attention others didn’t and gave me an option if I wanted to take care or them. They have always been prompt and communicated and kept me in the loop without me having to follow up.
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July 2024 by Jordan 42
Tidwell took excellent care of my car and were honest and straightforward. There was no pressure from them, just facts. Love working with them and they even worked with my aftermarket warranty company!
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July 2024 by Font Jefferies
Tidwell is the best! Honesty is something I thrive on and these guys and gals inbody that!! They are professional and nice, and it is difficult to find that combination. I will recommend Tidwell to all my friends who need automotive work. To anyone who can see this post and needs Automotive work, Tidwell Automotive will treat you right!!
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July 2024 by Kelly
Very poor service and extremely rude staff. I could go into detail about how they tried to upsell unnecessary services, did not notify us prior to performing tasks, or tried to inflate prices. But this sums it up, when we decided to go elsewhere the angry woman at the front when handing over the keys yells "well I don't work for free.". Run, don't walk away from this place.
Edit: Was never told there was a diagnostic fee. We had previously had it diagnosed and told the front office the problem and asked how much the repair would be. Then we're charged $56 for them to tell us exactly what we told them. Thought it was a joke. Took it to another nearby shop and happily paid more for the repair. It's not always about price, the deception and inexcusable poor treatment by staff can't be condoned. The other shop was trustworthy, honest, and kind. Worry less about your diagnostic fee and get rid of the angry, rude, and disgruntled woman at the front desk and guaranteed you would do more business.
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June 2024 by Robyn Moore
Do not take your car here! We used them for years, but for last couple of years, the service has been poor and very overpriced. Then today, when we told them we were taking our car elsewhere for a second opinion, they charged us $53 just to look at it which they had never done before. Never again.
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June 2024 by Roger Beach
Go there at your own risk - horrible experience. 15 months ago had my grandson's vehicle's transmission rebuilt. Two days ago his transmission started shaking upon braking. Immediately took to Tidwell - was told the problem was the three motor mounts and the cost to repair was $1k. Authorized the repair. Today we get a call informing us the motor mounts have been installed, however, the problem is not fixed and it "probably" is the transmission - btw we don't work on transmissions at this location. Needless to say, I was extremely upset and said I shouldn't pay for incomplete repairs. Their attitude was you needed motor mounts and authorized the repair, and if you don't pay, we're going to call the police and report a theft of service- I said call them. When the police arrived I talked with them at length. I laughed and told them it would be a very hard time proving theft of service when the car was still in the parking lot and Tidwell had the keys.
Bottom line I was told the problem was the motor mounts - I would never have authorized the repair if I thought there might be additional problems without first knowing the extent of the problem and the associated cost to remedy. Tidwell will claim the transmission was out of warranty, and that is true, but at least if the vehicle had been correctly diagnosed and repair costs presented, I would have had the opportunity to make a decision if I wanted to proceed, or just buy another vehicle. Tidwell denied me that opportunity.
Stay away from this place - their big sign in the front window claiming "Honest" is a complete lie, and as i told the officer, I'm considering if I want to introduce Tidwell to the deceptive trade practices act.
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June 2024 by Oscar Pena
Very professional and knowledgeable folks. I trust them with my repairs
