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September 2024 by Russell Farmer
I would like to thank Paul, Phil and Shiloh for the professionalism displayed before, during and after the service of our vehicle. These guys are some of the best at what they do. I would like to let people know that this is the place to take your vehicle for all services needed. Thanks guys, I'll be back.
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September 2024 by Gerald Castillo
The Auto Shop has kept my vehicles running smoothly over the years
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September 2024 by Laura Carson
Customer Service was excellent. Polite, welcoming and even though we didn't get car serviced there (no part available) should we have any future needs, we will certainly take vehicles there.
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September 2024 by Bosko Renic
The phrase "I'm not rich enough to buy cheap things ” is an expression that suggests it is often more economical in the long run to purchase or pay for higher-quality, more expensive items rather than opting for cheaper, lower-quality alternatives. Unfortunately, this lesson cost me $2,400 at The Auto Shop. This price included my countless visits to the shop after the initial “fix.” And BTW, you guessed right, the car still does the same thing. However, according to the professionals at the shop, the car is fixed regardless of the second opinion from an authorized Honda dealer. According to the Honda dealer head gasket needs replacement, but they refuse to discuss it at the shop. If you value your money, car, and time, you will think about this phrase above. Too bad I didn’t follow the idea that while the initial cost of the more expensive item may be higher, it will typically last longer, require fewer replacements, and potentially function better than the cheaper version, making it a wiser investment despite the higher upfront price tag. Fool me once, shame on you, fool me twice, shame on me. I have been visiting this shop since 2014. I guess ten years is long overdue for a change.
Added on 9/2/2024 : If you want to make things right, you have my number and can always call and make things right. Just do what you say that you will do .
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September 2024 by Joyce Williams
Recently I had a scheduled Oil and Filter service. I was able to speak to someone before service was done to ask a few questions I had. They also checked my A/C at my request. After that was done someone talked to me about a couple of things that will be needed in the future. I was there only about an hour. And also, the entire job was texted to me while I was there with pictures. Nice addition. I was pleased with the service as usual. Good job!
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August 2024 by Sam Woods
Had to get work done now on my wife's car. Work was done by Tyler whom is an excellent tech. Couldn't be happier. Thanks again!
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August 2024 by tony hale
Loved the expirence. Also the general look. Found things that need to be serviced.
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August 2024 by Kevin Cervantes
Very professional and top notch hospitality!
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August 2024 by Rae Taylor
Such a great place! I was having trouble with my AC in the 106° heat, they got me in immediately!
I had just driven away from Toyota frustrated because I had made an “appointment” (only to get in line behind at least 15 other cars) and when I showed up for the “appointment” they didn’t know anything about what I had scheduled. When I tried to explain the situation, the man looked at me like I was crazy.
Instead when I went to The Auto Shop, I didn’t even finish describing what was wrong with my vehicle and the man nodded his head because he understood what I was saying. Immediate relief! They also gave me a ride home with my van so I wouldn’t have to swap car seats around, gave clear communication via text with a quote for what they diagnosed the problem to be, with the option to accept or decline. I did decline some things and never once was pressured to do them. They took great care of my vehicle and me while I waited. We’ve come here for 6+ years since we moved to DFW for our vehicles and I’m so thankful we were recommended to them!
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August 2024 by Carlos Valdivia (Random Coolness)
Lupe was extremely helpful working with the CarShield warranty to make sure I had no out of pocket costs. Loaner process is very quick and helpful. Very grateful to them for their help
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August 2024 by Paul Ayers
They eliminate any discomfort associated with visiting a repair facility.
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August 2024 by Larry Reding
First time customer. From my first call throughout the transaction is was treated like I was important. No need to use a Dealership in the future.
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August 2024 by Christina Dougherty
Wonderful people! Really care about my vehicle. Have fixed everything, including a "flapping" noise in the windshield area. Friendly, informative, and genuinely care.
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August 2024 by Jibin Abraham
Very Good Experience. We clear communication of what I wanted and perfect customer service
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August 2024 by Vanessa Love
****No Integrity with this shop anymore****
Over priced me for an alternator of 649.99
Was told this came from the dealership
Looked online and found the same part from Ford dealership alternator brand new 350.19 with tax..
Also asked for a diagnostic of my electrical issues and to check fuses and paid 160.00 for them to tell me what I already knew.
Sad I’ve done business with them for years even to be shorted in the full diagnostics after explaining that I have some interior shortages. Do your research on auto parts because Lupe Flores will add additional cost to your parts.
May God have mercy on your souls.
