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April 2023 by craig pettit
Should be called Signs By Never. Website didn't work. Called Richard (owner) and sent email and he confirmed receipt. Two days later called to check in and a staff member confirmed receipt and said Richard would call me back that day. Two days later, still nothing.
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April 2023 by Chad H.
If I could, I would give them 0 stars! I highly recommend you DO NOT use Signs By Tomorrow for any printing needs!! The customer service is embarrassingly pathetic specifically from Richard Mott, the Owner! This is not the first or second time I have experienced this treatment. It is trend so I had no choice but write this review. Example that broke the camel's back: I dropped off two posters on 3/15/23 and promised to shoot me a quote by 3/17. Nothing. On 3/22, I followed up with a phone call and Richard unapologetically and casually stated they are sitting on his desk, and nothing has been done giving the recycled excuse that printing guy been out sick. On 3/30/23, I followed up again with another phone call and spoke with a new front desk guy who has the customer demeanor of a rattlesnake. I asked about posters, and he rudely stated "I have no idea what you're talking about. I educated the rattlesnake. He suggested I email Richard at their company email and didn't give it to me until I asked for it. Next, I emailed Richard reminding him of the history of this situation stating again I need a quote for posters being put on gatorboard, ETA. Again, nothing. Enough time has been wasted and for whatever reason, it felt personal. I have done absolutely nothing to this guy to treat me like this not to mention the hundreds of dollars I've spent at his company the last 4 years. I simply drove over to location unannounced, walked in, and kindly asked for my posters. The 'rattlesnake' greeted me with another rude tone 'how can I help you?' Here for my posters. He said what posters? I kindly gave him description again. I knew Richard was there because I could hear him in his office, which is right by reception desk. Not able to see Richard, but seeing how the rattlesnake reacted, I could tell Richard pointed at the posters which were laying against wall outside his office. Rattlesnake said here you go. No apologies, no what can we do to help, nothing, etc. Since Richard was too much of a coward to face me and my questions, I simply left. General public: just want to save you your valuable time because Richard and his chaotic, unprofessional crew only care to waste your time, telling you lies and display cowardice in the process! You'd be better off going to Hobby Lobby!! Lastly, Richard, you should change your name to Signs By Never! However, you might have a hard time finding someone at your company to talk to or even get back with you about making new signs. Personally, I hope you go out of business soon, so no other people have to deal with what you put me through! Good day.Chad H.
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March 2023 by Jon Morey
I just spent the last five weeks working here. In that time have had two other employees quit. One comes to work drunk or high on Adderall constantly. The graphic designer will leave your stuff on design for 2 to 3 weeks without any previous job backups in the que. One day she literally spent all day looking for her Adderall thru the shortage as opposed to even trying to work. Which is a shame. Richard was a great boss who o thought appreciated hard work and organization but that was to my demise. Instead he let's the drunk girl that's been caught keep working. Then when I turn my resignation in he swore to me he would get rid of her just for it to become a oh well she's going vacation and then we will fix her. This is the only job I've had where the boss can't provide a full days worth of work. The only graphics shop in ten years I've watched burn 1000 dollars worth of vinyl a week because they just can't print or get machines or employees set right. I would highly advise against working here, and if you're looking for signs. Take it to a more reputable larger scale company. These small mom and pop shops are all disorganized. Just look at the other reviews it speaks for itself. Just had clients trucks three brand new trucks sit for 13 days with being touched or looked at. Steer clear people. Thank you.
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December 2022 by Robert Finley
Richard & the team here have assisted an organization I participate in for years with yard signs for an event we hold every year. I've never had an issue walking in to pick things up or request information on things. He's definitely on top of the items he sells and was honest with me about his process and timeline when I asked if he does business cards. Take a look at the website and give him a call - honestly, you won't regret it.
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August 2022 by CJ
Do not use this company!! The owner is rude and condescending. He operates in confusion. He is short staffed for a reason. It took over 4 months for his business to accomplish a project. He is absolutely not in the right business with the service he provides. Slow, bad management and poor communication. He will just blame the customer for his business shortcomings.No one attacked him. I verbally advised the owner how displeased I was with dropping off a project in March and picking it up in July and him blaming me despite numerous documented conversations had with his staff that confirms it was not ny fault. What I asked to be done and what I was bringing in was clearly communicated upfront. After drop off it went down hill and I spoke to a kind staff member who was a lady who did attempt to charge us but this man did. Also the lady apologized, this man did not.
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July 2022 by Jc B.
Horrible customer service. Dropped off a project in March and picked it up finally in July after chaos and confusion. Misinformation and back and forths to no ending. The owner being a total displeasure to work with. He doesnt understand customer service or how to talk to customers.
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August 2019 by Stephi M
Although the signs that were made were beautiful, the lead times, mistakes and constant chasing for answers on updates has left us VERY frustrated. Whomever they outsourced to make our signs did not give honest answers as to when the order would ship. And when it finally was received (3 weeks past deadline) there were 2 mistakes that needed to be rectified along with 2 new additional signs. After promising these would be expedited we are now at OVER 4 weeks and STILL NO SIGNS! We were promised they would be shipping last week. Now there is no ship date in sight. The only way to even attempt getting an update is by calling NUMEROUS times a day. The only reason they are getting a 3 star review is because the signs that were created are beautiful, and Richard although difficult to get updates from, has been pleasant to work with aside from his fabricators whom are clearly unable to provide honest information.
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August 2019 by Theresa Rhea
The company I work for is using Signs By Tomorrow to have signs replaced. The communication has been lacking. The installers have not once been on time and we can’t ever get Alex on the phone. I would not recommend.
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August 2019 by Brian Arnold
Apparently these guys don't need any business. I have been waiting for a quote on a sign for my office since July. all I get is either the run around or no response. The only reason they got a star here is because this comment would not post without it I would take your business elsewhere.......
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August 2019 by Jay Surina
Ritchie is excellent at customer service and I’d suggest him to anyone.
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August 2018 by C W
If you want to get a sign made, it's recommended that you call a company that is actually interested in selling you one. I repeatedly had to chase the salesman down to try and even get a quote on a sign; I never got one. Eventually, after not getting a call back for over a week, I called and asked to speak with the manager or owner. Lo and behold. It was the guy who didn't bother getting me a quote in the first place. It's pretty sad to me that I am forced to go with an online company instead of a local one because of such poor, poor business practices.
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August 2018 by Tim Sanders
I really wanted to get my truck magnets made by this company because I they did a good job on another companies ttucks. However, I have been waiting for someone to respond back to me for weeks with an estimate of maybe just return my calls or email. I guess they are too busy for us.
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August 2018 by cody vitz
The art work and price were great, however the sizes were way off I had to make do with what I got, unfortunately my confidence is gone with this company .
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August 2018 by Amy Stewart
Great service and products.
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August 2017 by Peter D
I have been working with this shop for almost 3 years. These guys are the best and they literally have signs made by tomorrow. Would recommend for anyone looking for quality sign work.
