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November 2024 by M
They sell returns right back to you, the unassuming customer. I'm extremely grossed out to see I've spent $100 on something covered in the fingerprints and grime of some other person. Very off-putting and a reminder as to why I hate coming to ANY sephora and why I ALWAYS check the perfumes I buy beforehand. The only upside is that the older ladies working there in the morning were quite nice despite making me feel a bit pressured. Although I highly question their makeup and skincare experience.
Ps. I also overheard another employee mention that something they returned was being sold again? Strange...
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October 2024 by Aya Burks
wish i could give 0 stars. this place sucks.
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October 2024 by Parul Mehta
Please don’t buy product from Sephora their policies are not user friendly
I purchased 40$ foundation of bare minerals it reacted adversely on my skin I had to pay 200$ to Doctor it’s been 5 months I am still recovering,
Nor Sephora or bare minerals helped me even after reporting it to them with proofs
Some photos for you guys before buying from these guys
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July 2024 by veronica hernandez
I visited Kohl's earlier yesterday and had a disappointing experience. The lady working the evening shift on June 14th, around 5:00-6:00 PM, seemed to keep a close eye on me throughout my visit. While I appreciated her offer of assistance, I politely declined as I knew exactly what I wanted to purchase. At one point, I had a few items in my basket but decided against them and was focused on buying a concealer she had recommended, which was on sale.
Suddenly feeling unwell, I went to the restroom and unintentionally took the concealer with me, forgetting it was in my hand I have very bad ADHD and a bad memory that I actually take medication for. Unfortunately, it slipped out of the packaging onto the unsanitary bathroom floor. Knowing it was contaminated, I chose not to retrieve it and disposed of it properly.
When I returned to complete my purchase, I informed the lady about the unintentional misplacement of the concealer and expressed my intention to buy two replacements along with my other items. Despite my honesty, I sensed skepticism from her, which made me uncomfortable, especially given the sense of being watched from the beginning.
However, the manager present handled the situation professionally. I showed her my receipt and offered to have my bags checked, which she declined with understanding and respect. Although I appreciate the manager's demeanor, the overall experience left me feeling unwelcome, particularly as a person of color. As a result, I've decided not to return to Kohl's.
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May 2024 by Prashant Shishodia
No one's there to attend a customer at around noon. After I found one associate going around the store, they just called someone else who never showed up.
